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Fort Wayne Kia

Fort Wayne, IN

4.4
902 Reviews

1112 Ave of Autos

Fort Wayne, IN

46804

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902 Reviews of Fort Wayne Kia

November 03, 2022

It took 3 calls for someone to pick up in service. It took 3 visited to fix back hatch latch on my van. It cost $650 to fix a manual back door. More

by DONGREULICH8484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Codey Lambert, Andrew Kistler, Nick Nguyen, Joe Grove, Jerome Dowdell, Pete Herman, Stephen Allsteadt, Rob Pargeon, Brianna Modugno
Nov 07, 2022 -

Fort Wayne Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Don, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 03, 2022

Everyone was very helpful in our purchasing process. We did not feel pressured to do or buy a car we were not happy with. More

by ANGELMARTIN907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
Nov 04, 2022 -

Fort Wayne Kia responded

Thanks for sharing about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

November 03, 2022

Always friendly and the service manager is very easy to work with. They always give an estimated time and I’ve never been here as long as they say it will take More

by JASON.ANDERSON4190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
Nov 04, 2022 -

Fort Wayne Kia responded

Thank you for taking the time to share your thoughts on working with our team, Jason. We're glad to hear we delivered such a great experience!

November 02, 2022

Got a great deal… great people to work with & they are not pushy at all.. pleasant experience! More

by S.ELZEY78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AP
Nov 02, 2022 -

Fort Wayne Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2022

They did a good job and would definitely recommend them for anyone who is looking a car More

by DDENNEY458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codey Lambert, Andrew Kistler, Nick Nguyen, Joe Grove, Jerome Dowdell, Pete Herman
Nov 02, 2022 -

Fort Wayne Kia responded

Thank you for your very kind review. Jerome and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Kia.

October 31, 2022

Overall, I was satisfied with how things went. I was very happy with the salesman (Mario Campos) who was one of the best salesman I have dealt with. More

by CARCADUCEUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Campos and Jay.
Oct 31, 2022 -

Fort Wayne Kia responded

Thanks for your feedback on your recent visit to Fort Wayne Kia. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

October 31, 2022

Got me approved in a matter of minutes. Friendly, likable customer service. They worked hard to seal the deal! More

by KJ.KIDDIEKARE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Hoover, Jay in finance
Oct 31, 2022 -

Fort Wayne Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2022

The original diagnostic appointment was chaotic and over 2 hours. My second appointment to get service completed was also chaotic. I was told that the parts were in stock for my vehicle then called later an More

by TIFFERZ1185
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 31, 2022 -

Fort Wayne Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 31, 2022

Always fast, reliable service. They always go over what needs done, and what they recommend. More

by WAGGS.BEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grove, Rob Pargeon
Oct 31, 2022 -

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

October 31, 2022

Very helpful & explains things well. Waited about exactly the time they said, very efficient. Thanks for the front desk at the service desk, he was personable and helpful. More

by Lmiller4050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 01, 2022 -

Fort Wayne Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Kia.

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