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Ford of Kirkland
Kirkland, WA
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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418 Reviews of Ford of Kirkland
August 10, 2015
great serivce Great service, good prices,only thing is on their website they show prices for rebates that you won't qualify for. Even with that said still got a gre Great service, good prices,only thing is on their website they show prices for rebates that you won't qualify for. Even with that said still got a great price that no other ford dealership could even get close to. The first time I reach out sonny never email me back with a price with all taxes and fees so after about 3 days with no reply I reach back though there website again and spoke with Jon. Jon gave a price though emails but than called me to make sure we got a price with only rebates I qualify for. The reason I wanted this was because I was driving all the way from Puyallup and was paying in cash so I didn't want to waste my time. I got the price Jon quoted me and got me hooked up with Raleigh who help with finding the car and getting all the paperwork out of the way in a timely matter. More
by wahl8433
Employees Worked With
Jon Sweigert, Raleigh Fouch
July 01, 2015
Great salesman, good prices, dated tech When I came in the salesman, Rodney, was a fair bit flustered due to missing keys but he eventually recovered and was a great salesman. He knew his s When I came in the salesman, Rodney, was a fair bit flustered due to missing keys but he eventually recovered and was a great salesman. He knew his stuff, which is not what I could say for another Ford dealership in the area, and was able to provide me with the information that I needed in order to make a good decision (I did fact check him and he was correct on all counts). There were multiple occasions where other people stepped in to help myself or Rodney out, which was pretty impressive since they work on commission. I was given a lowball offer on my trade-in which was pretty annoying but I eventually got it to a reasonable, but still low, number. (They offered me $3k for my trade-in and I eventually got them up to $6.5k. They stated that they would have to put in $1k to get it to a sellable condition so that they can take it to auction. I just checked and they have it listed on their website for $12.5k. That's really sketchy on their offer and still not cool on the negotiated price.) The dealership is a bit dated and they had plenty of computer/printer issues which dramatically slowed down the process. I don't mind things being dated as it is a way to keep prices down, but they should review their entire process and invest in ways to speed up the purchase process (new printers, new computers, more electronic inputing of data, etc.). More
by Derek
Employees Worked With
Rodney Zins
June 29, 2015
Absolutely Horrible! The absolute worst costumer service experience I have ever had. My husband found his ideal truck online thru Ford of Kirkland. He immediately got into The absolute worst costumer service experience I have ever had. My husband found his ideal truck online thru Ford of Kirkland. He immediately got into contact with a sales associate, Vass. They talked for a week and he verified that it was everything we wanted. We wanted to guarantee everything was as described and pictured, because we were going to commute from Spokane, Washington. He verified twice that it was a non-smoker, because that was very important to us. He said he even got a second opinion and guaranteed it was a non-smoker. So after a week of solid communication, we traveled to Seattle. I took the day off of work and we boarded our dogs. We planned to drive that vehicle home, because that's how much we trusted the information we were getting. We arrive at the dealership, get into the vehicle and immediately smell cigarette smoke! Even the other sales people said it smelled like smoke! So here we are in Seattle, 5 hours away from home. We are out money, and without a way home! The General Managers costumer service was absolutely horrible! We asked him to try and make it right, but his solutions were unreasonable and insulting. So thank you for stranding us in Seattle with a horrible taste in our mouths about how you handle your business and customers. Per your website: "To our customers: We will offer our customers fine quality products and services at a cost effective price. We will give our customers an excellent service experience. We will treat our customers as we would our family, helping them meet their transportation needs." More
by Superman16
Employees Worked With
Chris Busik, Vass Georgiev
June 26, 2015
Jim Cox is the best Service Advisor ever! It is always a pleasure to deal with Jim when I have both of my Fords serviced with him. Jim and his crew have been working on my cars for almost 10 y It is always a pleasure to deal with Jim when I have both of my Fords serviced with him. Jim and his crew have been working on my cars for almost 10 years now and I have a great appreciation for how consistent he is. Thank you Jim. More
by pottsnpans
Employees Worked With
Jim Cox
June 11, 2015
We are still in disbelief Negative star rating. The way my wife was treated by Todd Ireland tonight is completely unacceptable. Damned lucky I wasn't there. You had one job Negative star rating. The way my wife was treated by Todd Ireland tonight is completely unacceptable. Damned lucky I wasn't there. You had one job and being a pushy xxx hat sales punk was not one of them. DO you treat all the women who are ready to buy like this? My daughter was even there. Your actions were, to say the least, were completely out of line and so very UNprofessional. Not one other Ford rep stepped in, but were very aware, after that and allowed him to have a mini melt-down. We are ready to buy, now, not on your time frame. We had asked for numbers last Saturday evening and it has taken them until Wednesday to anything, and we are still unsure if PIN information was correctly researched. Wonder why it was so hard? We have a Ford Employee PIN, her father worked at Ford for 40 years, and has NEVER seen nor heard anyone being treated like this. UNacceptable. Ford of Kirkland... you may thank Todd Ireland for the loss of a vehicle sale... possibly two. You have shown your true colours. Next... More
by Gonzo425
Employees Worked With
Todd Ireland
May 28, 2015
Nice and Easy It was so nice and easy. There was a little back and forth on the trade, but overall it was a pleasant experience. Thank you Rodney and Ford of Kirk It was so nice and easy. There was a little back and forth on the trade, but overall it was a pleasant experience. Thank you Rodney and Ford of Kirkland for putting up with me. More
by stangone
Employees Worked With
Rodney, Zins
May 26, 2015
Bought a customer ordered Mustang there I have bought a customer ordered Mustang here. Everything went smoothly both when I have ordered the car, but the real customer experience happened, w I have bought a customer ordered Mustang here. Everything went smoothly both when I have ordered the car, but the real customer experience happened, when I got the car from Jon. I even got the additional rebate, which was valid at that time. Jon was very much customer oriented - paid attention to all of the details I needed. I am hoping to have a similarly great experience when I am taking the car there for service. More
by Tamas
Employees Worked With
Jon Sweigert
May 24, 2015
Easy easy easy Worked with Jon for a few weeks including a few visits, test drives and a good bit of good conversation about what I wanted. In the end, I felt no pre Worked with Jon for a few weeks including a few visits, test drives and a good bit of good conversation about what I wanted. In the end, I felt no pressure and the deal was made. The price was great and service was even better. It was refreshing being treated like an adult and with respect. Thanks Jon. More
by Tom G
Employees Worked With
Jon Sweigert
May 02, 2015
It was a great experience. Fast, easy. Gave me a good deal. Excited to be driving my 2015 Ford Focus hatchback!! I suggest working with Jon Sweigert, he is amazing and really ca Fast, easy. Gave me a good deal. Excited to be driving my 2015 Ford Focus hatchback!! I suggest working with Jon Sweigert, he is amazing and really cares about your experience. More
by Bijo88
Employees Worked With
Jon Sweigert
April 26, 2015
Fast and friendly! This is the second board we have Botton brand-new and we absolutely love it. We had such an easy experience buying at Ford of Kirkland. None of the This is the second board we have Botton brand-new and we absolutely love it. We had such an easy experience buying at Ford of Kirkland. None of the typical car sales stuff you don't look forward to. We were in and out with the new car quickly and painlessly. More
by Karibonallo
Employees Worked With
Jon Sweigert
