Ford of Kirkland

Troy and the service team are very customer focused and always exceed my expectations. In time and doing best in your interest always exceed my expectations. In time and doing best in your interest More

Extremely friendly staff with good customer support with a short time for checkups and maintenance a short time for checkups and maintenance More

The service team is fast and thorough. Troy continues to be an excellent advocate and communicator. Troy continues to be an excellent advocate and communicator. More

Got me in and took care of the problem in a timely manner which was nice which was nice More

Terrible experience in service. Would not recommend this dealership. Cannot get ahold of anyone in service. Communication is poor. Would not recommend this dealership. Cannot get ahold of anyone in service. Communication is poor. More

George the service advisor behavior was unprofessional I asked him if I can prepay the service and he got all mad and said “I don’t do business like that man” what kind of talking is that?And he told me and asked him if I can prepay the service and he got all mad and said “I don’t do business like that man” what kind of talking is that?And he told me and another guy “make sure you guys not going anywhere just stay in the lounge until I get you guys signature okay?” and I was okay no problem. he’s talking to customers like he’s in the street middle of downtown very unprofessional, during the whole interaction he was mad and unprofessional until I the car got ready for pick up all of a sudden he became nice and asked me “once you got the survey make sure you’re going to give me 5” he even doesn’t even know how to ask customers for survey very unpleasant interaction sorry but not even 1 More

Overall a great experience. Scheduling, dropping off were easy. Vehicles work was done faster than promised. Vehicle pick up with explanation was professional, thank you Tony. Scheduling, dropping off were easy. Vehicles work was done faster than promised. Vehicle pick up with explanation was professional, thank you Tony. More

Dealership was easy to work with and had great communication. George did a great job with my brake replacement and was thorough and transparent. communication. George did a great job with my brake replacement and was thorough and transparent. More

I have been going to Ford Of Kirkland for many many years I will not go to any other Ford dealership Always happy with the service department Had Troy for my service appointment on Wednesday Definitely years I will not go to any other Ford dealership Always happy with the service department Had Troy for my service appointment on Wednesday Definitely give him a 5 ! More

Tyler the parts manager was so helpful and kind. He helped me put my new wipers on my Explorer- not because he was required to but because I genuinely believe he is a good person. I really appreciat He helped me put my new wipers on my Explorer- not because he was required to but because I genuinely believe he is a good person. I really appreciate it because I am not car savvy whatsoever and would have likely found a way to break them lol. More