Ford of Kirkland

This dealership is absolutely awful. First showed up and the sales person I spoke with told me they had no plug in hybrids, I almost drove away and then he came back to say he might have First showed up and the sales person I spoke with told me they had no plug in hybrids, I almost drove away and then he came back to say he might have some. While I waited for him to look I noticed one right by the front door. This sales person had no idea what stock the company had and what features were available on the car. Then, in purchasing the car and speaking with a sales manager, the manger had showed me his computer screen where there was a message telling the dealer to not sell the car due to safety issues. Myself and the person I was with inquired about this and the sales manager spoke to someone and then came back and told us it was only a software update and that we could come in on Monday at 5:15 to have it fixed that same day. I purchased the car, which was also an unfortunate experience as the finance employee extended the process much longer than necessary in order to fulfill his need of talking down to me about “how much of a discount” I was getting on the car. He also refused to show me my final loan amount without going through all the loans I was not getting because the rate was “a gift to the credit union and I needed to understand that”. It was a disgusting display of ego and self-congratulation. I returned on Monday only to be told there was no software update and all the service staff had left at 4pm. I was then informed my vehicle had an active safety recall with NO REMEDY. Hence the “do not sell” error message on the sales manager screen. There is currently no remedy and it’s predicated there will be one on Q2, but we’ll see. This recall suggests to not the the plug in feature of the car which was my main reason for purchasing and paying thousands of dollars more for this car. So I was blatantly lied to by the sales manager and condescended to by the finance employee. I have since called back numerous times and attempted to find a solution, however the other sales manager I’ve been speaking to because they refused to send me through to the general service manager has also lied numerous times and attempted to on our third call, deny the facts of the occasion. I had a witness and everyone involved is aware. This dealership is TRASH, all around, every single person except the service department sucks. Buy a car from ANYWHERE else, but do not waste your time getting sold a Lemon here while the staff inflates their fragile male egos. I hope these people are ashamed of themselves but I’m sure that piece of xxxx that sold me my car is proud of himself. More

Tyler was awesome, honest, and straightforward. I will buy my next car from Ford of Kirkland. I will buy my next car from Ford of Kirkland. More

Kylee was very helpful and knowledgeable and answered any and all questions I had. If you’re looking for a new or used car, definitely go see Kylee at Ford of Kirkland! and all questions I had. If you’re looking for a new or used car, definitely go see Kylee at Ford of Kirkland! More

Dustin and Mobin were so great to work with! !! Absolutely amazing service. They made us feel very comfortable about this purchase for my daughters first purchase! !! Absolutely amazing service. They made us feel very comfortable about this purchase for my daughters first purchase! More

Had a great experience with Tyler at Ford of Kirkland. Essentially did the entire process over text (by choice). Tyler followed up, communicated well, very straightforward No nonsense, kind of guy. He had Essentially did the entire process over text (by choice). Tyler followed up, communicated well, very straightforward No nonsense, kind of guy. He had all the papers ready for me when I arrived at the dealer, and was in and out within a couple of hours. Much appreciated. I would highly recommend him. More

dustin and mobin were great! this experience was very comfortable and we enjoyed speaking and working with them both. this experience was very comfortable and we enjoyed speaking and working with them both. More

I had an enjoyable experience working with Todd, Kenny and Darryal during the purchase of my used SUV. They were very personable and answered all my questions to my satisfaction. I'm very please with my p and Darryal during the purchase of my used SUV. They were very personable and answered all my questions to my satisfaction. I'm very please with my purchase. Thanks for all your help! More

Ben our sales specialist was amazing! Helped us get the truck we wanted. He listened to what we wanted/ needed and was able to get us exactly what we wanted! Thank you Ben!! Helped us get the truck we wanted. He listened to what we wanted/ needed and was able to get us exactly what we wanted! Thank you Ben!! More

Ben was great! He helped us get the best price possible and answered all of our questions thoroughly. The process was smooth, and the staff were professional. He helped us get the best price possible and answered all of our questions thoroughly. The process was smooth, and the staff were professional. More

These people were very nice and very helpful. I felt taken care of while we were there. I felt taken care of while we were there. More