Ford of Kirkland

I'm giving this place 1 star only because negative stars aren't an option... My service experience was terrible: I scheduled the service appointment online listing two issues and re-iterated those two issue aren't an option... My service experience was terrible: I scheduled the service appointment online listing two issues and re-iterated those two issues when dropping the vehicle off - although already at this point something felt off because the advisor wasn't really listening to my concerns and just said "we'll take care of everything for you". When I checked in with the advisor about ETA for pick up (no proactive comms from their part), I was informed one of those items won't be done because their techs are backed up by two weeks! Sooo... how did they schedule the appointment then? When I went in to pick up the car, it turned out that the other item wasn't done either - and the service advisor was adamant that he "didn't recall" talking with me about that issue (even if he didn't, what happened with the notes I put in when scheduling the appointment?!). All in all, two days without a car, two Uber bills to get to the dealership and back and none of the items I cared about were done (to be fair, they did take care of one other recall). STAY AWAY! More

My husband and I had a great experience purchasing a vehicle with Nick Miller. We were in a time crunch and Nick was able to help us close the deal in a professional and timely manner. Would absolutely vehicle with Nick Miller. We were in a time crunch and Nick was able to help us close the deal in a professional and timely manner. Would absolutely recommend purchasing a vehicle through this dealership! More

Bought a car here - very happy with our experience. Austin Brown helped us, and he was very friendly and knowledgeable! Thanks for making a tough choice an easy one! Austin Brown helped us, and he was very friendly and knowledgeable! Thanks for making a tough choice an easy one! More

Nick and Tyler did a great job in helping find the perfect car. They answered my questions and were helpful! Nick gave me a great deal! I had a good experience and walked away as a happy customer! perfect car. They answered my questions and were helpful! Nick gave me a great deal! I had a good experience and walked away as a happy customer! More

We bought a Honda pilot Nick Miller was our sell person nice guy very polite we felt very comfortable with his good approach so far the car has been awesome I strong recommend the dealership. nice guy very polite we felt very comfortable with his good approach so far the car has been awesome I strong recommend the dealership. More

Nick and the rest of the team were so helpful in helping me find my first new car. They walked through all the details thoroughly, listened to what I was looking for and gave good options on models, and wer me find my first new car. They walked through all the details thoroughly, listened to what I was looking for and gave good options on models, and were very kind and patient throughout the whole process. When I went in to finalize my purchase, everyone in the shop was welcoming and very helpful! More

Nick was very helpful and made sure we got the best deal. He made my truck dream come true. He made my truck dream come true. More

A huge thank you to Todd for making our buying experience a breeze I would but from him again!! a breeze I would but from him again!! More

This was an out of state sale and communicated with Kyle, the sales person. He did a great job trying to secure the vehicle to hold the vehicle a few days but they couldn't do that until I was able to get a the sales person. He did a great job trying to secure the vehicle to hold the vehicle a few days but they couldn't do that until I was able to get a credit pre-qualification and were able to hold it for 24 hours until I was able to get into the facility. The sale was pretty straightforward, minimal back and forth and we had a vehicle to trade and that was a very quick review of the car. I enjoyed working with Kyle, straight forward individual and pleasant to deal with. More

I appreciated that the typical high pressure sales tactics was a non event. Austin and Abdullah provided great customer service in the purchase of my F350 and highly recommend Ford of Kirkland. Thank tactics was a non event. Austin and Abdullah provided great customer service in the purchase of my F350 and highly recommend Ford of Kirkland. Thank you, Bob More