Ford of Kirkland

Nick and Tyler did a great job in helping find the perfect car. They answered my questions and were helpful! Nick gave me a great deal! I had a good experience and walked away as a happy customer! perfect car. They answered my questions and were helpful! Nick gave me a great deal! I had a good experience and walked away as a happy customer! More

We bought a Honda pilot Nick Miller was our sell person nice guy very polite we felt very comfortable with his good approach so far the car has been awesome I strong recommend the dealership. nice guy very polite we felt very comfortable with his good approach so far the car has been awesome I strong recommend the dealership. More

Nick and the rest of the team were so helpful in helping me find my first new car. They walked through all the details thoroughly, listened to what I was looking for and gave good options on models, and wer me find my first new car. They walked through all the details thoroughly, listened to what I was looking for and gave good options on models, and were very kind and patient throughout the whole process. When I went in to finalize my purchase, everyone in the shop was welcoming and very helpful! More

Nick was very helpful and made sure we got the best deal. He made my truck dream come true. He made my truck dream come true. More

A huge thank you to Todd for making our buying experience a breeze I would but from him again!! a breeze I would but from him again!! More

This was an out of state sale and communicated with Kyle, the sales person. He did a great job trying to secure the vehicle to hold the vehicle a few days but they couldn't do that until I was able to get a the sales person. He did a great job trying to secure the vehicle to hold the vehicle a few days but they couldn't do that until I was able to get a credit pre-qualification and were able to hold it for 24 hours until I was able to get into the facility. The sale was pretty straightforward, minimal back and forth and we had a vehicle to trade and that was a very quick review of the car. I enjoyed working with Kyle, straight forward individual and pleasant to deal with. More

I appreciated that the typical high pressure sales tactics was a non event. Austin and Abdullah provided great customer service in the purchase of my F350 and highly recommend Ford of Kirkland. Thank tactics was a non event. Austin and Abdullah provided great customer service in the purchase of my F350 and highly recommend Ford of Kirkland. Thank you, Bob More

Received excellent service from Blake Thayer. Easy to communicate with, very helpful, friendly, and responsive. Genuine customer service. Easy to communicate with, very helpful, friendly, and responsive. Genuine customer service. More

Sales person Nick was attentive and helpful, and we believe we ended up with a fair deal on a beautiful car. He helped us all the way through-and Alberto In the service department, was also quite wonde believe we ended up with a fair deal on a beautiful car. He helped us all the way through-and Alberto In the service department, was also quite wonderful.. More

I used to be a true to the dealer kind of person, they will take care of you and your car since you have been working with them for over 20 years. That was until I visited the service center for a transmi will take care of you and your car since you have been working with them for over 20 years. That was until I visited the service center for a transmission flush. I was told that my transmission needed to be rebuilt and a new transmission cooler for my car at 86k miles. The estimate was over $10k with sales tax. It was very heart breaking when you did everything right. You bought a certified pre-owned, purchased maintenance and service package and bumper to bumper warranty for another 8 years. Unfortunately my extended coverage expired quite a while ago. Also found out that unless the routine maintenance calls out to look at something specific, unless you write a note that you think that something is not working correctly, they will not add to their checklist. After thinking about the costs of the new transmission, I thought I should get a 2nd option. We took the car to a brand named transmission company, and after all the inspections and driving my car, it was determined I only needed a transmission flush and should be good to go. So $500 instead of $10k, I am very disappointed that the service center really did not really look into the my concerns and diagnose the car, even though I was charged the diagnostic fee. I feel like I can no longer trust their recommendations and that is really a bummer. I am really disappointed that we are ending our 20 year relationship with this dealer. I will take my monies to someone who does right by their customer. Thanks for the good years, and we wish you the best. More