Ford of Kirkland

There is a ford dealership within walking distance of my home in Bellevue, would never go to them if at all possible. home in Bellevue, would never go to them if at all possible. More

Troy was professional, thoughtful, and highly skilled in his knowledge of the recall process as well as communicating what would be performed and how long it would take. his knowledge of the recall process as well as communicating what would be performed and how long it would take. More

George was great. Friendly and took my car back fast for my service. Will definitely come back for any future services. Friendly and took my car back fast for my service. Will definitely come back for any future services. More

Working with George Cobb, he was very communicative and honest. Scheduling was easy. My concerns were answered in every way. honest. Scheduling was easy. My concerns were answered in every way. More

This is my third year coming back to Ford of Kirkland for service on my vehicle. Their work is outstanding all around, the services I requested was completed faster than estimated. Details I had requested ab service on my vehicle. Their work is outstanding all around, the services I requested was completed faster than estimated. Details I had requested about things such as tire tread and break pad thickness were easily explained by the customer service representative that I worked with named Jazmine. Overall the mechanic work and customer service at Ford of Kirkland is impeccable. More

Finished the work promptly. No surprises or unexpected problems or glitches. I got I was expecting … thx … No surprises or unexpected problems or glitches. I got I was expecting … thx … More

I was welcomed immediately by Troy when I arrived to drop my car off...originally I was going to leave the car but had a scheduling conflict a d asked if I might wait for the car. BTW, it was a Tuesday after my car off...originally I was going to leave the car but had a scheduling conflict a d asked if I might wait for the car. BTW, it was a Tuesday after a holiday and it was packed with cars needing to be serviced. I figured I was in for quite a wait but was prepared. I was so pleasantly surprised that I got a call from Troy within 45 minutes of my arrival letting me know I was ready to go! Thank you Troy for the amazing service, appreciate you and your team! More

We were very happy with the knowledgeable professional individuals who assisted us in purchasing the vehicle. Edjar and the sales manager were very helpful. Finance was clear and efficiently handled. We individuals who assisted us in purchasing the vehicle. Edjar and the sales manager were very helpful. Finance was clear and efficiently handled. We were able to drive the car home the same day. Thank you so much. More

Ford Of Kirkland kept my vehicle for a solid two days in order to do a recall repair. As it turns out it took them a full day to get to doing the inspection to determine whether it even needed repair, and t order to do a recall repair. As it turns out it took them a full day to get to doing the inspection to determine whether it even needed repair, and then they said that it did need repair and that they would have to keep it overnight. At the end of the second day, I called to find out if it was ready and found that they hadn’t been an inspection and that my vehicle wasn’t even in need of this repair. So my vehicle stated the dealership for two days and literally nothing was done. The technician responsible for the inspection was Shane Robinson. Resolution: Service manager responded and offered offered my next service free in compensation for my time. More

Troy was great, very prompt service very communicative. Definitely will go back to ford of kirkland Definitely will go back to ford of kirkland More