Ford of Kirkland

Best car buying experience Wow! Right when I stepped foot into the showroom floor I was kindly greeted by Richard Ewing the General Sales Manager. From the test drive to the neg Wow! Right when I stepped foot into the showroom floor I was kindly greeted by Richard Ewing the General Sales Manager. From the test drive to the negotiations, it was super smooth. They make buying a car an enjoyable experience. The process took only 2 hours with the finance manager processing the DMV paperwork along with my loan. I love my new 2017 Ford Explorer! I will definitely refer all my friends and family here! More

The best buying experience ever I bought a New 2017 from Rodney & John Swegert & they where very professional & made it easy to get the SUV Exactly the way I wanted it. Richard Ewing I bought a New 2017 from Rodney & John Swegert & they where very professional & made it easy to get the SUV Exactly the way I wanted it. Richard Ewing the sales manager also made me feel relaxed with the negotiations & called me the next day to make sure I was completely satisfied. I recommend all my friends buy a car from Ford of Kirkland. I happy to have shared this story. Thank you guys. More

Great Buying Experience Jon understood our needs and met them completely! Best car buying experience in the over 40 years of purchasing a car. We were treated exceptionally Jon understood our needs and met them completely! Best car buying experience in the over 40 years of purchasing a car. We were treated exceptionally well from beginning to end. More

What a pleasant buying experience.! Ford/Hyundai of Kirkland are consummate professionals. I would give them 10 stars if I could. I purchased a 2016 Ford F-150 XL Sport Supercab at a p Ford/Hyundai of Kirkland are consummate professionals. I would give them 10 stars if I could. I purchased a 2016 Ford F-150 XL Sport Supercab at a price that could not be beat! More importantly, the absolutely ridiculously low price that was advertised online was precisely what I paid for the vehicle. None of that "Oh, you're not eligible for this rebate or that rebate because you're not military, college grad, etc.". I can say with complete confidence that this was without a doubt THE most painless, pleasant auto buying experience I've ever had. More

Fantastic working with the internet sales manager. Jon was absolutely fantastic when I wanted to buy a new car. Thorough, patient, and provided outstanding customer service. I will definitely be coming Jon was absolutely fantastic when I wanted to buy a new car. Thorough, patient, and provided outstanding customer service. I will definitely be coming back to this dealership in the future. More

Excellent new car buying experience! Hands down the best new car prices in the Puget Sound!! Michael Sylvan's sales team was excellent to work with! Our salesman, James Teufel, was you Hands down the best new car prices in the Puget Sound!! Michael Sylvan's sales team was excellent to work with! Our salesman, James Teufel, was young, smart, and very personable. Walking around the dealership lot with us in the pouring rain, after a 2+ hour drive, James stood by our side and answered all our question and saw to needs. We would highly recommend seeing James if you are looking for a great sales experience! Many thanks to "H" without whom buying out 2016 Ford Edge would have never happened! My wife and I highly recommend going to Ford of Kirkland for price and sales service in the NW!! More

Sales good, Service Great, after the sale POOR I bought my 2016 F150 here in July, little interaction with the sales rep cause he was working 3 sales at the same time. The finance man was more help I bought my 2016 F150 here in July, little interaction with the sales rep cause he was working 3 sales at the same time. The finance man was more helpful. The service department to get the extra's I purchased complete was GREAT. A few weeks after the sales I get a refund of an over charge on the licensing, then 1 1/2 months after I get a bill for licensing taxes that was supposed to be overpaid. Sent letter to dealership GM and get no reply. I was going to buy the other half a new car also from them but now that is not going to happen. I will be going to another dealership for it. More

Excellent, until after you hand them the check. Jon S. helped me & was excellent at first. He went out of his way to help & answer my many questions. At no point did I feel pressured by him or anybo Jon S. helped me & was excellent at first. He went out of his way to help & answer my many questions. At no point did I feel pressured by him or anybody else. After the purchase was a different story. My purchase agreement included some weather seal replacement & a few trim pieces glued down since they were lifting off but still worked fine. I just wanted them to look okay on my expensive "new" vehicle. I had to contact the dealership several times to follow up due to not hearing from them at all, & it turned out that the internal communication never happened & parts weren't ordered. I was also initially told I'd get the spare keys after they found them, & that was never followed up with either. When I last spoke to the manager before I bought the car, he was extremely friendly. When I stopped in to get my plates, his attitude was now uncaring. Jon was still trying to provide good service & reassured me it would be rectified. He was polite & attentive still. Jon told me that the WA DOL doesn't refund unused registration on vehicles you sell, so I should pitch the plates. That was a bummer since I’m new to the state & paid for registration on the vehicle I was trading in just a month earlier. I did some research, & it turns out that the dealership was wrong & that you can get a refund. However, I no longer had plates because they took them when I traded, & had missed my deadline with the DOL anyway. I provided a link to the official DoL page that states this, & Jon apologized, said they'd make it right, & would get a check written to me to make up for that false info. A couple of weeks passed without communication, & when I last checked, was informed that it was still being looked into & I’d hear back when it’d been resolved. That was weeks ago, & at this point I've just given up. Since all of this went down I now have new plates, & was mailed the replacement weather seal to install myself, so I wouldn't have to make yet another trip back in. There was no mention of gluing the other seals, I was told they couldn't find the spare keys, & lastly they are now backtracking on their promise of cutting me a check for the false registration information since I threw $175 down the drain. Lastly, the vehicle was supposed to get a full detailing. When I looked at it for the second time it seemed ok, but not great. Having now owned it for a bit, I discovered that the cleaning was superficial. I found all sorts of garbage, dried liquids, & gross stuff all around the vehicle. Under seats, in cup holders, under floor mats, etc. The guy who detailed it didn't go to any effort to move stuff & clean it the right way. I even found a piece of dried chewing gum in one of the rear cup holders. This wouldn’t be a big deal normally, but was icing on the cake for this situation--I spent two full hours re-cleaning it & pulled out a small bag's worth of debris, garbage, & other stuff. In short, I think that Jon is a busy guy who cares about what he does & tries to make customers happy to some extent. I also think a customer should not have to follow up time after time to ensure things are on track. I shouldn't have to ask four times about keys, or twice about the check, or three times about the seals. It’s just a hunch, but I think that this dealership lacks & that everyone in general just lacks proactive behavior. Many of the promises they made were hollow, because most of the things that were to be "made right" have not been. I really feel like overall, my excellent service stopped as soon as I signed the box and wrote a check. Update - 1/9/2017 After posting this review on the web I was contacted by the dealership within 2 hours so it must have gotten their attention. I was asked what it would take to "make all of the online reviews 5 stars" and to remove the negative comments, or to take down the reviews completely. I said that I wouldn’t remove comments unless they were false statements, but that I’d update the review & rating accordingly to reflect any change in outcomes. To do this, I told Jon that I simply wanted follow through on the commitments they made. A spare key and a $175 check. After a few back and forths, I was then told that before they'd do anything I would have to change all my reviews to 5 stars. I was then offered a $100 reimbursement instead of the $175, and to their credit they tried to get me a loaner vehicle so I could drop mine off to have a spare key made. It went back and forth a few times, and I eventually just quit responding because it was clear that they were still going to fall short of the things they said they’d do in terms of the reimbursement check. I felt bullied in that they wanted to hide my negative experience from others and were only willing to help me on their contingencies. So I ask, did they care about me as a customer or was it really all about how many stars they got? I'm pretty sure it's the latter. More

Deals for wheels T and r gave me great deal gave me a grate price also worked with me on the deal and not just told me to leave after I was not ok with there price and T and r gave me great deal gave me a grate price also worked with me on the deal and not just told me to leave after I was not ok with there price and worked out a great deal with me More