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Ford of Kirkland
Kirkland, WA
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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417 Reviews of Ford of Kirkland
December 21, 2019
Buyers BewareTell you one thing and do another Buyers Beware Tell you one thing and do another !!! Owners Jim and Amy Walen will not step I. And help. Do not trust these guys (Will change post Buyers Beware Tell you one thing and do another !!! Owners Jim and Amy Walen will not step I. And help. Do not trust these guys (Will change post if they ever stick to what they say) More
by Mike Taylor
Employees Worked With
Jim and Amy Walen (owners will not help)
December 20, 2019
Nick helped me purchase a vehicle and was wonderful to work with the entire time. A great experience at Ford of Kirkland! Thanks for all the help. work with the entire time. A great experience at Ford of Kirkland! Thanks for all the help. More
by Bham1985
Employees Worked With
Nicholas Dent
December 16, 2019
Ford of Kirkland is where I found the best deal on a new Ranger and everyone I met was very friendly and helpful! Nick Miller aided me in my purchase and with his help things were smooth and quick! Nick was Ranger and everyone I met was very friendly and helpful! Nick Miller aided me in my purchase and with his help things were smooth and quick! Nick was excellent to work with and I would recommend his services to others! More
by Angel
Employees Worked With
Nick Miller
December 12, 2019
Purchased a new 2019 Ford Hybrid and can say this has been one of my best purchases! Ford of Kirkland was awesome and took the time to inform me about the car and its features. My sales representative Ji been one of my best purchases! Ford of Kirkland was awesome and took the time to inform me about the car and its features. My sales representative Jim was very patient and helpful, and made sure the transaction was smooth and easy. I am very satisfied with my purchase and highly recommend this dealership for their professionalism and anyone in the market for a new car! More
by Jon
Employees Worked With
Jim Slayton
December 08, 2019
Bought New Ford Mustang I could not be happier with my new car!! Dan Zallot was fantastic to work with. Thank you Dan for all the chat we had on cars, had good time with you. I could not be happier with my new car!! Dan Zallot was fantastic to work with. Thank you Dan for all the chat we had on cars, had good time with you. More
by kinnurk
Employees Worked With
Dan Zallot
December 01, 2019
Spent a day picking up a new fiesta at a very reasonable price getting help from a very friendly staff. The car is just what I was looking for. price getting help from a very friendly staff. The car is just what I was looking for. More
by alexander.t.eklund
Employees Worked With
Dan Lozott
November 21, 2019
Easiest vehicle purchase ever! Our salesperson, Ron Case, made this easy from the first day. Early on I explained to Ron what my thoughts were about buying a new Ranger. He listen Our salesperson, Ron Case, made this easy from the first day. Early on I explained to Ron what my thoughts were about buying a new Ranger. He listened and understood my position. Other dealerships I had contacted all tried to talk me into another, higher priced truck. Ron went out and brought the one I was looking for in and had it ready to go when I came back. He was patient as we took test drives and time to decide what we wanted to do. After the purchase he took more time to help me with some of the truck's features and explained how we can take advantage of them. We will absolutely return to Ford of Kirkland when it comes time to make another vehicle purchase. More
by sartomj
Employees Worked With
Ron Case
November 12, 2019
Another Jim Cox fan Jim has been our service adviser for over 6 years. His professionalism is parallel to none. He's helped us work through several issues (mysteries, r Jim has been our service adviser for over 6 years. His professionalism is parallel to none. He's helped us work through several issues (mysteries, really) with out 2013 CMax. This influenced our decision to return to Ford of Kirkland for our second vehicle. More
by Kid Kelzin
Employees Worked With
Jim Cox
November 12, 2019
Happiness depends on what work you want done. My Work was done at Ford or Kirkland (the two share a lot and are the same company), I bought a 2018 F150 Raptor that the Sales team had cosmetically My Work was done at Ford or Kirkland (the two share a lot and are the same company), I bought a 2018 F150 Raptor that the Sales team had cosmetically modified, Basically, bigger tires and new bumpers. Ford of Kirkland sells bigger (f250/F350) and more modified trucks (SCA with 4" Fabtech lifts), On my most recent visit to service for an oil change that I had scheduled via the online scheduler, The service manager that I spoke to asked me what I was in for. I said an "oil change and can you look at the alignment? is seems a smidge off". I got two interesting pieces of information at that point. First, he said next time I should call and not use the online tool, it created the appointment but didn't give him any detail of why I was there so I had been placed into the "repair" queue instead of the quick lube queue. He took care of that no problem. I was going to wait for the truck, they have a nice area with wifi for you to work in. The second piece of information I got was that he said he could n't work on the alignment because the truck didn't fit their equipment. To be clear, he didn't refuse to service the vehicle, he just said HE couldn't do it there because it was "lifted and stuff" and he asked where I had the work done. I replied that they did it, I bought it that way. He paused then said, "Sales did the work". At this point, it because clear to me that while they share a company name, Sales and Service are NOT the same group and aren't always in alignment on things. Clearly, the Sales team is doing their best to sell products to customers but they are doing it without considering if that product can actually be serviced at that service location. Again, the service manager would have taken the vehicle to have the alignment checked. but it would have been a multi-day thing. I got my truck back from Oils change in a little less than 90 minutes which was fine. But the reason they got 3 stars is that somehow the addition of tires by the sales team precludes me from getting certain kinds of work done. That's just a badly thought out business plan and customer service model More
by cmanns
Employees Worked With
Dean
October 24, 2019
Two Weeks to Get A Price! We all know that purchasing a car has gotten easier, because of the internet, in recent years, well not at Ford of Kirkland! My wife and I attempted t We all know that purchasing a car has gotten easier, because of the internet, in recent years, well not at Ford of Kirkland! My wife and I attempted to purchase a new Fiesta from Ford of Kirkland in response to an advertised price listed on the dealer's website. It took two weeks to get written documentation of the price and that price exceeded the advertised price by $1500.00. The sales person Peter and Sales Manager Rich Ewing failed to return calls and text messages repeatedly during the two weeks we tried to get the price documented. The Sales Manager verbally agreed to the advertised price of $14,975.00 during a phone call with wife and me, only to produce a Sales Contract increasing the price by $1500.00 a week later. The sales contract was supposed to be overnighted to us but, didn't arrive for two days. I had already flown to Seattle and my wife had to convey the higher price to me by text. When I called Rich Ewing to discuss the reason for the higher price, his response was: "if you don't like the deal don't do it!" I hung up the phone and proceeded to buy the vehicle from Ford of Lakewood, a dealership that produced a written contract in less than 24 hours and was transparent and open in their dealings from beginning to end! More
by David D
Employees Worked With
Rich Ewing, Patrick Girodat
