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Ford of Kirkland
Kirkland, WA
400 Reviews
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400 Reviews of Ford of Kirkland
November 12, 2019
Another Jim Cox fan Jim has been our service adviser for over 6 years. His professionalism is parallel to none. He's helped us work through several issues (mysteries, r Jim has been our service adviser for over 6 years. His professionalism is parallel to none. He's helped us work through several issues (mysteries, really) with out 2013 CMax. This influenced our decision to return to Ford of Kirkland for our second vehicle. More
by Kid Kelzin
Employees Worked With
Jim Cox
Helpful November 12, 2019
Happiness depends on what work you want done. My Work was done at Ford or Kirkland (the two share a lot and are the same company), I bought a 2018 F150 Raptor that the Sales team had cosmetically My Work was done at Ford or Kirkland (the two share a lot and are the same company), I bought a 2018 F150 Raptor that the Sales team had cosmetically modified, Basically, bigger tires and new bumpers. Ford of Kirkland sells bigger (f250/F350) and more modified trucks (SCA with 4" Fabtech lifts), On my most recent visit to service for an oil change that I had scheduled via the online scheduler, The service manager that I spoke to asked me what I was in for. I said an "oil change and can you look at the alignment? is seems a smidge off". I got two interesting pieces of information at that point. First, he said next time I should call and not use the online tool, it created the appointment but didn't give him any detail of why I was there so I had been placed into the "repair" queue instead of the quick lube queue. He took care of that no problem. I was going to wait for the truck, they have a nice area with wifi for you to work in. The second piece of information I got was that he said he could n't work on the alignment because the truck didn't fit their equipment. To be clear, he didn't refuse to service the vehicle, he just said HE couldn't do it there because it was "lifted and stuff" and he asked where I had the work done. I replied that they did it, I bought it that way. He paused then said, "Sales did the work". At this point, it because clear to me that while they share a company name, Sales and Service are NOT the same group and aren't always in alignment on things. Clearly, the Sales team is doing their best to sell products to customers but they are doing it without considering if that product can actually be serviced at that service location. Again, the service manager would have taken the vehicle to have the alignment checked. but it would have been a multi-day thing. I got my truck back from Oils change in a little less than 90 minutes which was fine. But the reason they got 3 stars is that somehow the addition of tires by the sales team precludes me from getting certain kinds of work done. That's just a badly thought out business plan and customer service model More
by cmanns
Employees Worked With
Dean
October 24, 2019
Two Weeks to Get A Price! We all know that purchasing a car has gotten easier, because of the internet, in recent years, well not at Ford of Kirkland! My wife and I attempted t We all know that purchasing a car has gotten easier, because of the internet, in recent years, well not at Ford of Kirkland! My wife and I attempted to purchase a new Fiesta from Ford of Kirkland in response to an advertised price listed on the dealer's website. It took two weeks to get written documentation of the price and that price exceeded the advertised price by $1500.00. The sales person Peter and Sales Manager Rich Ewing failed to return calls and text messages repeatedly during the two weeks we tried to get the price documented. The Sales Manager verbally agreed to the advertised price of $14,975.00 during a phone call with wife and me, only to produce a Sales Contract increasing the price by $1500.00 a week later. The sales contract was supposed to be overnighted to us but, didn't arrive for two days. I had already flown to Seattle and my wife had to convey the higher price to me by text. When I called Rich Ewing to discuss the reason for the higher price, his response was: "if you don't like the deal don't do it!" I hung up the phone and proceeded to buy the vehicle from Ford of Lakewood, a dealership that produced a written contract in less than 24 hours and was transparent and open in their dealings from beginning to end! More
by David D
Employees Worked With
Rich Ewing, Patrick Girodat
September 26, 2019
30,000 mile checkup It was a 30,00 mile service. I arrived at the appointment time. Discussed what they were going to do and was told 2 hours or under. The waiting room It was a 30,00 mile service. I arrived at the appointment time. Discussed what they were going to do and was told 2 hours or under. The waiting room was comfortable. Free coffee but a bit washed out. Free WiFi available, Service took 1 hour 45 minutes. I have been coming here 20 years. No complaints so far. More
by bluekaila
Employees Worked With
Rick Segovia
September 08, 2019
Review I am happy with my purchase. I intended to purchase a used car but the price listed, I was able to purchase new, and I am pleased with the car. I am happy with my purchase. I intended to purchase a used car but the price listed, I was able to purchase new, and I am pleased with the car. More
by 98074
Employees Worked With
Todd Ireland
August 01, 2019
service staff is great. But the sales floor staff is awful I've owned two ford explorers and had them serviced at Ford of Kirkland. Their service techs always solved the problems, I never felt oversold and th I've owned two ford explorers and had them serviced at Ford of Kirkland. Their service techs always solved the problems, I never felt oversold and they would do diagnostic work for free. I was really pleased. So when I went to buy a new ford (my 3rd) I was shocked at the lack of professionalism of the sales staff. It felt like the Wild West with terms changing randomly, salesmen not responding to questions, and they DO NOT like it if you bargain - you get a lot of attitude in return. At this point I am going to keep my current explorer rather than buy a new vehicle. And when I do buy new, it probably won't be a Ford. Ford lost my loyalty after dealing with these losers. More
by ben from kirkland
Employees Worked With
they were all bad
October 18, 2018
Used Car Purchase OMG.... Purchased a used vehicle with my son - his first car. As part of the deal they said that they'd throw in a tank of gas...they only filled it h OMG.... Purchased a used vehicle with my son - his first car. As part of the deal they said that they'd throw in a tank of gas...they only filled it half way. On the way home, found that the radio doesn't work - that was not disclosed to us. When we opened the trunk, there was half an inch of water in it. No integrity and I will not deal with them again. More
by dbolton2
Employees Worked With
James Teuful
August 22, 2018
Wonderful Keith Jefferies was AMAZING ! I would recommend making this dealership to anyone in search of a car. "Hammer" you rock too!! The staff was really frie Keith Jefferies was AMAZING ! I would recommend making this dealership to anyone in search of a car. "Hammer" you rock too!! The staff was really friendly and informative . More
by Tinishamarie
Employees Worked With
Keith Jefferies
August 10, 2018
Todd was awesome! Todd was amazing. I went in with a strict budget for a used car and he made it happen! Thank you all so much yay! Todd was amazing. I went in with a strict budget for a used car and he made it happen! Thank you all so much yay! More
by Jonnab13
Employees Worked With
Todd Ireland
July 09, 2018
Smooth and easy We had to get another vehicle, going back to Ford of Kirkland was the only choice because of their spectacular personable service. Even though we We had to get another vehicle, going back to Ford of Kirkland was the only choice because of their spectacular personable service. Even though we didn’t get to take the car home, Rodney made sure we were informed throughout the time it took to make the vehicle ready for us. Since we have bought multiple vehicles from Rodney, we trusted him and he delivered! We highly recommend Rodney and the crew at the Ford of Kirkland for all of your automotive needs.. More
by MrBubbles
Employees Worked With
Rodney Zins
