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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,683 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,683 reviews

November 17, 2023

Very helpful staff. Always looking to help me get the best service. Very responsive too. More

by sun2kid38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Housknecht
Nov 18, 2023 -

Five Star Subaru of Grapevine responded

Sun2kid38, We want you knowledgeable about your Subaru. Thank you for choosing the Five Star Subaru service department for your car's care. Call 817-438-1700 for your next appointment. We will be ready for you. Take care, Jake Ritter, Service Director

November 17, 2023

Had a follow up appointment this afternoon, with Shantai Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making u More

by ANGELS6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shantia Isom
Nov 18, 2023 -

Five Star Subaru of Grapevine responded

Thank you, ANGELS6, for acknowledging Shantai and her efforts to help you enjoy your new Subaru. At Five Star Subaru, we want to make certain our customer fully understand their cars. Don't hesitate to call 817-438-1700 or stop by any time. Enjoy your new Forester! Best regards, Doug Laymon, Sales Manager

November 16, 2023

They got me in despite no appointment and took care of my needs for my Forester. They also washed my car at no charge before I left. More

by CEnglerth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Five Star Subaru of Grapevine responded

CEnglerth, We sincerely appreciate you sharing your review with us! Your feedback is highly valued, and we're grateful for the opportunity to help with the care of your car at Five Star Subaru. We're delighted to have you as a satisfied customer. Should you have additional feedback or questions, please reach Matthew and our service staff at 817-438-1700. Thank you once again for choosing our service center. Take care, Jake Ritter, Service Director

November 15, 2023

Five Star Subaru was very helpful in helping me buy a new car. I especially want to thank BB Belharrat, our sales agent for a very easy and stress-free experience! More

by CAROLGLH2010
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, Carol, on your new car from Five Star Subaru. BB and our staff encourage you to stay in touch at 817-438-1700. Helping you fully enjoy your Subaru is the goal. Thank you for your business and feedback. Sincerely, Doug Laymon, Sales Manager

November 15, 2023

Everyone from start to finish was very friendly and seemed knowledgeable about the vehicles. I had questions after the sale and David was very helpful and returned my call when he had an answer for me. More

by PAMBURBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

PAMBURBACH, We are grateful to have earned your business at Five Star Subaru. Reach David or me at 817-438-1700 any time you have questions about your new Subaru. We want you to keep you knowledgeable about your car. Thank you for sharing, Doug Laymon, Sales Manager

November 15, 2023

Mike was friendly and understanding! Service was great and we are satisfied with this dealership. More

by s-mneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Five Star Subaru of Grapevine responded

S-mneely, Thank you for sharing your experience with us. We're pleased to hear that Mike and our service team was able to efficiently address your vehicle. Reach us for future needs at 817-438-1700. We are committed to helping you enjoy your car. Take care, Jake Ritter, Service Director

November 14, 2023

Mr. Cooper was an excellent sales person. He listened to what we wanted and was very accommodating. More

by BKAPETE1720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

Thank you, BKAPETE1720, for shopping at Five Star Subaru. Darrell and our staff continue to be available at 817-438-1700 for questions. Let us know how we can address technical or care concerns. Take care, Doug Laymon, Sales Manager

November 14, 2023

Subaru 5 Star has the most courteous and experienced staff. I bought my car from them and continue to have my car serviced there. More

by e.b.robison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to rate your Five Star Subaru service visit. Deion and our techs remain available for questions at 817-438-1700. We are here to keep you knowledgeable about your Subaru. Safe travels, Jake Ritter, Service Director

November 14, 2023

The service department diagnosed my problem and gave me all the details. They kept me updated with the progress. Everyone that I dealt with was patient, polite, informative, and made sure that I understood More

by olahouston1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (loaner cars)
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

Olahouston1958, Thank you so much for sharing your positive experience with Mike. We're thrilled to hear that the Five Star Subaru team took care of you, keeping you informed at every step. Don't hesitate to call 817-438-1700. We continue to be here for you. Take care, Jake Ritter, Service Director

November 13, 2023

Shannon was above and beyond - since I had the vehicle I wanted identified, she was Immediately able to locate the one I wanted, quote the price, and let me know how I can get the acccessories that I wanted More

by NicoleDFW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Reust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Five Star Subaru of Grapevine responded

Congratulations NicoleDFW on your brand new Subaru! We are delighted to hear that your experience with Shannon was not only friendly but also professional. We appreciate your kind words about her efforts to ensure clarity by explaining every step of the process. Call on Shannon and our staff any time at 817-438-1700. We want to ensure the best driving and ownership experience in your car from Five Star Subaru. Thank you, Doug Laymon, Sales Manager

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