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Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine
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Deion Thomas

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Deion Thomas

June 01, 2024

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The service was as promised. Deion kept us well informed of the status of the service. More

by Ines
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Yes
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Jun 01, 2024

Five Star Subaru of Grapevine responded

Thank you, Ines, for choosing Five Star Subaru for the care of your car. Reach Deion and our techs any time at 817-438-1700. We want to make certain you fully enjoy your car. Take care, Jakob Ritter, Service Director

May 28, 2024

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Everything went well as scheduled. They were very nice and helpful, it was very much appreciated. More

by KWang
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Yes
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May 28, 2024

Five Star Subaru of Grapevine responded

Thank you, KWang, for choosing Five Star Subaru for the care of your car. Deion and our service remain available at 817-438-1700. Let us know when you need our automotive advice. Enjoy your ride! Best regards, Jakob Ritter, Service Director

May 13, 2024

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Friendly service staff keep you informed about your service progress. Let you know what is due soon & make recommendations. Facility, including the service repair area, is impeccably clean. My dog & I More

by Tkd2018
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Yes
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May 14, 2024

Five Star Subaru of Grapevine responded

Thank you, Tkd2018, for choosing Five Star Subaru to care for your car. We appreciate your business and high marks. Reach Deion and our techs at 817-438-1700 to schedule future appointments. We hope to welcome you back to our dealership. Best regards, Jakob Ritter, Service Director

May 09, 2024

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Excellent service and very respectful . They keep to up to date on how your Subrau is being taken care of. More

by ealane620
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Yes
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May 10, 2024

Five Star Subaru of Grapevine responded

Ealane620, Communication is key to helping our Five Star Subaru customers stay knowledgeable about their vehicle care. Between appointments, don't hesitate to call 817-438-1700 with questions or concerns. We remain available to you! Thank you, Jakob Ritter, Service Director

May 07, 2024

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Five Star Subaru of Grapevine is the best, I bring them my car every 6 mos for service and only once have they not met my expectations yet they didn’t charge me for the service, that’s excellent service! T More

by Ms Reesa
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Yes
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May 08, 2024

Five Star Subaru of Grapevine responded

Ms Reesa, We value the chance to help you care for your car at Five Star Subaru. Deion and our techs welcome questions at 817-438-1700. Don't hesitate to stop by or call when you need our expertise. Thank you, Jakob Ritter, Service Director

April 30, 2024

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Went in for quick oil change with no appointment. Got done within an hour; they checked brake pads, tire wear and pressure and more while they were at it. Best service! More

by Bnguyen811
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Yes
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Apr 30, 2024

Five Star Subaru of Grapevine responded

Thank you, Bnguyen811, for taking the time to rate the Five Star Subaru service department. Deion and our techs are here to help you enjoy your car. Stop by or call 817-438-1700 any time you need advice. Best regards, Jakob Ritter, Service Director

April 24, 2024

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Gave an appointment time quickly that worked with my schedule. Service was prompt and friendly. More

by Texgal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis

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Apr 24, 2024

Five Star Subaru of Grapevine responded

Texgal, We are grateful for the chance to help with your auto care at Five Star Subaru. Between visits, reach Deion, Travis, or me at 817-438-1700 with questions. We want to keep you informed with the care of your car. Thank you, Jakob Ritter, Service Director

April 20, 2024

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Service was prompt and efficient. All the service personnel were friendly, knowledgeable and genuinely cared for the customers. More

by Glen M
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Yes
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Apr 21, 2024

Five Star Subaru of Grapevine responded

Glen, We appreciate working with you at Five Star Subaru. Deion and our techs can be reached at 817-438-1700. Between visits, don't hesitate to call with concerns. Thank you, Jakob Ritter, Service Director

April 17, 2024

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Wonderful customer service, was quickly helped. Needed a battery replacement. Afterwards wasn’t informed of resets. More

by AnxiousOK
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Recommend Dealer
Yes
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Apr 18, 2024

Five Star Subaru of Grapevine responded

Thank you, AnxiousOK, for sharing your feedback. My apologies for the lack of communication regarding the resets needed after the battery replacement. Please don't hesitate to stop by and we will gladly help out. We apologize for any inconvenience or frustration this has caused you. Don't hesitate to give me a call at 817-438-1700 if you have additional comments to share. Sincerely, Jakob Ritter, Service Director

April 13, 2024

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Always friendly, thorough and prompt. Service area is clean and relaxing. From sales to service you couldn’t ask for a better customer experience. More

by gaylabarrow
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Service Time
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Recommend Dealer
Yes
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Apr 14, 2024

Five Star Subaru of Grapevine responded

Thank you, gaylabarrow, for taking the time to share your feedback. At Five Star Subaru, customer satisfaction is a priority. Reach Deion and our techs at 817-438-1700 with questions any time. We want you knowledgeable abour your Subaru. Take care, Jakob Ritter, Service Director

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