Five Star Subaru of Grapevine

Matthew was my service advisor when I brought my 2022 Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was goi Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was going to take about eight hours. I didn’t have a way home and he provided me a loaner vehicle. I told him I had several items for work to deliver the next day. He said no big deal, which I was most appreciative. I also mentioned I live 50 miles from the dealership and had to drive to Corsicana the next day. Again, no problem!! I can't say enough about everyone at 5 Star Subaru in Grapevine. From the initial visit with Hayden Knowles to each and every service visit, everyone has been outstanding!! Thank you!! More

Clean, friendly staff, plenty of parking and closer to my home. Amenities is awesome. Coffee, tea, Apple, bananas to name a few, bathroom is clean home. Amenities is awesome. Coffee, tea, Apple, bananas to name a few, bathroom is clean More

I live over and hour away. I will still drive by other Subaru dealers to specifically go to this one for Sales, Parts, and Service. 5 Star Subaru has helped my family and I fin I will still drive by other Subaru dealers to specifically go to this one for Sales, Parts, and Service. 5 Star Subaru has helped my family and I find great cars and worked with us to fit them into budget as well. They really represent what I feel like any car dealership should stand for. Helpful, trustworthy, and reliable. We’ve bought three cars from 5 Star and will undoubtedly be buying more. Thank you to everyone on the team there! More

Everyone was so nice and hospitable. I’m so glad that buying a car here didn’t feel like when I worked in the business. I’m so glad that buying a car here didn’t feel like when I worked in the business. More

Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area. appointment was timely and comfortable in the showroom waiting area. More

Service was as I expect. On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional More

Shannon is very transparent and super helpful. She made the new car buying experience easy and quick! She made the new car buying experience easy and quick! More

Went in for service outside of my appointed timeframe and the service team welcomed me with respect, accommodated me without fret, and completed the necessary service with speedy efficiency. the service team welcomed me with respect, accommodated me without fret, and completed the necessary service with speedy efficiency. More

A pleasure to visit this dealership always. They always keep me updated. Really wouldn't take my Subaru anywhere else. They always keep me updated. Really wouldn't take my Subaru anywhere else. More

Five Star Subaru delivered a five star experience. Azrael and team provided outstanding customer service! As soon as we arrived Bill K greeted us and asked how he could be of service. We informed him Azrael and team provided outstanding customer service! As soon as we arrived Bill K greeted us and asked how he could be of service. We informed him we had an appointment with Azrael. He guided us to an available seating area as they were very busy that day, always a good sign, and got us a couple of bottles of water while we waited for Azrael. My wife and I spent three hours here not because the process was a hassle, but because Azrael walked us through all the features (inside and out) of our certified used Legacy and allowed us a long test drive. Azrael and team made us feel comfortable and well informed throughout the process. We even stayed after the purchase to look at a couple of new Subarus my wife was interested in checking out. Azrael took his time with us and did not rush off to the next customer. My wife and I highly recommend Azrael and team to anyone in need of a vehicle, especially if they are considering a Subaru. Azrael’s passion for the job and Subaru was on full display and much appreciated! We look forward to doing business again with Azrael and team; thank you and keep up the great work! More