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Five Star Subaru of Grapevine

Grapevine, TX

Overview
Employees
Reviews
Vehicles
4.9
3,799 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,799 reviews

September 12, 2024

Excellent customer service, easy to work with, not pushy or obnoxious. Will definitely use them again! More

by RKDONOIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, RKDONOIAN, on your new Subaru! We strive to deliver exceptional customer service at Five Star Subaru and we appreciate your feedback. Reach your sales team at 817-438-1700. Customer satisfaction continues to be our focus. Thank you for your business and review. Take care, David Cheney, General Sales Manager

September 10, 2024

Excellent customer service, quick and efficient. I’m new in town and will definitely use this dealership again. More

by TxChantilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Five Star Subaru of Grapevine responded

Welcome to the area, TxChantilly! We are so happy you choose Five Star Subaru for your car. Reach Matthew and our service team any time at 817-438-1700. We are here to help you enjoy your ride. Thank you, Jakob Ritter, Service Director

September 08, 2024

casey had been wonderful. We’ve bought 2 cars from her and have been please with the experience More

by DAVID_NGUYEN49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, David, on your newest car from Casey and Five Star Subaru. We are committed to providing you with exceptional service and an enjoyable driving experience. If you need anything, please don't hesitate to reach out to Casey and our team at 817-438-1700. Thank you for taking the time to rate our dealership. Sincerely, David Cheney, General Sales Manager

September 08, 2024

James “Chief” is the best. I enjoyed my experience at Five Star Subaru Thank you. Steve Anderson More

by HEREWEYO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Five Star Subaru of Grapevine responded

Steve, Thank you for recognizing Chief and your shopping experience at Five Star Subaru! Customer service is still a priority and we want to hear from you at 817-438-1700 should you have questions about your new car. We appreciate the chance to help you enjoy your Subaru. Take care, David Cheney, General Sales Manager

September 07, 2024

The customer service was very excellent and professional. The technician was informative and friendly. The snacks were appreciated! More

by Doloresreyna827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
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Sep 07, 2024 -

Five Star Subaru of Grapevine responded

Dolores, Thank you so much for rating your Five Star Subaru service visit. Between appointments, please reach Jason or me at 817-438-1700 should have questions. We want you knowledgeable about your car. Enjoy your travels! Take care, Jakob Ritter, Service Director

September 06, 2024

They were very busy when I got there. A little miscommunication, but it was resolved quickly and all went well More

by ME Szeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Five Star Subaru of Grapevine responded

Thank you, DaiSzek, for your patience during your recent visit to our service center. Mike and I want to hear from you at 817-438-1700 when you have future care needs. We will focus on providing an efficient appointment. Sincerely, Jakob Ritter, Service Director

September 06, 2024

Wonderful service experience. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way. More

by Jason T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin - walked me through whole process and kept me updated! Great job.
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Sep 06, 2024 -

Five Star Subaru of Grapevine responded

Jason, Matthew and the Five Star Subaru team remain focused on providing you with reliable service and an enjoyable driving experiences. If you have any questions or need assistance, please don't hesitate to contact us at 817-438-1700. Safe travels and thanks for your endorsement. Take care, Jakob Ritter, Service Director

September 06, 2024

We were greeted at the door by a man who I assume was a manager. Tobias was waiting on us, and he had the car at the front of the dealership. Everything went as smooth as clockwork. I really couldn’t ask f More

by Kimberly
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mirbahaeddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

Five Star Subaru of Grapevine responded

Kimberly, We are thrilled you shopped at Five Star Subaru! Tobias and your sales team remain available at 817-438-1700 should you have questions about your Honda. Thank you for shopping with us! Take care, David Cheney, General Sales Manager

September 05, 2024

Nice dealership, nice service, big selection of cars new and used, very good service. Sold. More

by WA68SH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Tareen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Five Star Subaru of Grapevine responded

WA68SH, Thank you for your kind words! We're happy to hear that you had a positive shopping experience at Five Star Subaru. Our team strives to provide exceptional service, and we're glad to know that our efforts were appreciated. We look forward to answering any additional car questions at 817-438-1700. We are here to help you enjoy your ride. Best regards, David Cheney, General Sales Manager

September 04, 2024

Once again it was a pleasure to have my car serviced at five star subaru. More

by Donavs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Five Star Subaru of Grapevine responded

Donavs, We're so grateful for your positive review and continued loyalty. Your support means a lot to us. Thank you for choosing Five Star Subaru. We look forward to scheduling your next service appointment at 817-438-1700. Best regards, Jakob Ritter, Service Director

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