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Fields BMW South Orlando

Orlando, FL

4.6
512 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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512 Reviews of Fields BMW South Orlando

February 23, 2022

Very courteous and professional. Mike accommodated me, a tourist who needed immediate help, as well as our travelling companions whose vehicle also needed immediate service. He went More

by ghaddock1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Crenshaw
Feb 24, 2022 -

Fields BMW South Orlando responded

Thank you for reviewing Fields BMW South Orlando! We are so glad to hear that Mike went above and beyond to assist with your and your friend's vehicle. We appreciate you taking the time to share this feedback and are wishing you many safe and happy miles down the road!

Feb 24, 2022 -

ghaddock1 responded

You are very welcome. Much appreciated the complimentary breakfast and lunch while I waited, as well!

February 19, 2022

At the end of my lease I wanted the dealership to buy the car back. According to Kelly Blue Book my car had a value between $26,565-$29,079. Based on my monthly payments , at the end of lease car would be v More

by Freckles
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Angel in Service Department
Feb 21, 2022 -

Fields BMW South Orlando responded

I am disappointed to see that you are frustrated, as we certainly aim to provide fair and competitive offers to our customers. We would have been grateful for the chance to buy your car back, and I regret that we left a different impression. Please feel free to give me a call so that I can help. Best, Lance Lightsey - Pre-Owned Sales Manager - (407) 956-6300

February 18, 2022

Good service the receptionist Nancy was remarkable updates me with all information and patient to answer all my questions More

by magiccarpet2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Hernandez
Feb 21, 2022 -

Fields BMW South Orlando responded

We're glad Nancy and the Fields BMW South Orlando team provided a wonderful client experience! Thank you for the rave review and for trusting us with your automotive needs!

February 16, 2022

Great Experience with custom ordering and purchasing a new BMW 330i at Fields BMW South Orlando. My client advisor Miles Colon was exceptional. He was very helpful and patient with no pressure throughout More

by Michael W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Colon
Feb 17, 2022 -

Fields BMW South Orlando responded

Hi Michael - It makes our day to hear about your experience with Miles and the team! Thank you for trusting Fields BMW South Orlando with your business, and for stopping by to leave a review. Enjoy your new ride!

February 11, 2022

This place is a complete joke!They will lie to you and This place is a complete joke! They will lie to you and inform you they have all the part available to accommodate your maintenance order, then after More

by seven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jermey Ludwig deyja Fernandez
Feb 12, 2022 -

Fields BMW South Orlando responded

We would never intentionally mislead or inconvenience a client, so this is disappointing to hear. I apologize for the miscommunication about the parts needed for your repair, and I will make a note of this feedback so we can prevent similar situations from occurring. I also want to make sure we get you in as soon as possible to complete the second half of your service. Please give me a call, if you are willing - without a name, I won't be able to find your contact details. Best, Garrett Bowling - Service Manager - (407) 956-6300

February 09, 2022

The customer service was excellent. My dealer service rep was very attentive and courteous. He was kind and kept me informed as to how my service was progressing. More

by JHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jones
Feb 10, 2022 -

Fields BMW South Orlando responded

We love to hear that your recent service visit to Fields BMW South Orlando was five-star worthy. Thank you so much for taking time to commend our team! We look forward to seeing you again.

February 05, 2022

Great service. Angel Mercado has extremely good customer service. He maintained me informed with the updates and status of my vehicle. I recommend this place. More

by HECTORAGDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Mercado
Feb 07, 2022 -

Fields BMW South Orlando responded

Hector, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Angel and the Fields BMW South Orlando team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Thank you Eric Ramos for always giving great customer service! Best service advisor at fields BMW. More

by Pedroarmando37a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Jan 27, 2022 -

Pedroarmando37a responded

Eric Ramos deserves a raise for outstanding service and loyalty to the company!

Jan 28, 2022 -

Fields BMW South Orlando responded

Pedro, your glowing review of Eric is greatly appreciated! Thank you for choosing Fields BMW South Orlando and for taking the time to share your thoughtful feedback. We look forward to seeing you next time!

January 21, 2022

Robert “RJ” Jones is an absolute superstar. He provided prompt, professional service on short notice. Superb!!! More

by Joe Richardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert “AJ” Jones
Jan 21, 2022 -

Fields BMW South Orlando responded

Hi Joe - Thank you for the many kind words about RJ! We are delighted that he provided such excellent service and earned your five stars. Hope to see you next time at Fields BMW South Orlando!

January 19, 2022

It wasn’t like our visits. It wasn’t friendly like the other visits we made there. We have a problem with the car, almost five thousand dollars of problem and the person taking care of us didn’t offer u More

by Winston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Mercado
Jan 19, 2022 -

Winston responded

Up until recently I would have referred them to our friends and family. Now I wouldn’t refer them or a BMW to anyone. I’m was so disappointed, we love that car

Jan 19, 2022 -

Winston responded

Yes, very disappointed day.

Jan 19, 2022 -

Winston responded

Yes, very disappointing day. To be handed a five thousand dollar bill like it was a bill for five dollars. I thought they were better than that

Jan 26, 2022 -

Fields BMW South Orlando responded

Winston, I'm sorry to hear about your vehicle trouble and that we couldn't do more to assist. We try to accommodate our clients' needs to the best of our ability, and it's disappointing you feel differently. If you are willing, please give me a call so I can address your concerns directly. I want to better understand the situation and see if there is any guidance or assistance I can provide. I hope to hear from you, Garrett Bowling - Service Manager - (407) 956-6300

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