Fields BMW South Orlando

I had high hopes when I purchased my 2019 BMW X3 from Fields BMW South Orlando, but my experience with both the car and the dealership has left me deeply frustrated. Five years later, my X3 is valued at Fields BMW South Orlando, but my experience with both the car and the dealership has left me deeply frustrated. Five years later, my X3 is valued at a measly $6,500 for a trade-in, and I can’t help but feel let down by BMW’s engineering and the dealership’s role in this mess. The trade-in document dated 3/6/25 lists the X5’s market value selling price at $81,075, and my 2019 X3 trade in allowance at a measly $6,500. This stark contrast highlights how these mechanical failures have devastated the car’s worth. The car’s engine mounts have completely disintegrated, and there’s an engine coolant leak—issues that shouldn’t be plaguing a vehicle that’s only five years old. These aren’t minor wear-and-tear problems; they’re significant design flaws that have tanked the car’s value and left me footing the bill for repairs. I expected more durability from a luxury brand like BMW, especially at the price I paid. Instead, I’m stuck with a car that feels like a money pit, and the trade-in offer reflects how much these issues have devalued it. When I brought this up with Fields BMW South Orlando, I didn’t feel like they took my concerns seriously or offered any meaningful solutions beyond expensive repairs at my full expense. I get that dealerships don’t design the cars, but I’d hoped for more accountability or support—maybe a goodwill gesture or assistance with BMW corporate—considering I bought the car from them. Instead, it felt like they washed their hands of it once the sale was done. The staff were polite enough during the buying process, and the showroom is nice, but that doesn’t mean much when the product fails you and the follow-up feels lackluster. I’m disappointed in BMW for building a car with such costly flaws so early in its life, and I’m frustrated with Fields for not stepping up when it mattered. If you’re considering buying here, just know that the shiny BMW badge might come with hidden costs down the road—and don’t expect much help when things go south. More

This dealership was possibly the most disorganized dealership I have ever dealt with. I contacted them thru Gargurus for one of their vehicles offered for sale. Next day someone named Tamysha email dealership I have ever dealt with. I contacted them thru Gargurus for one of their vehicles offered for sale. Next day someone named Tamysha emailed me with all kinds of sales talk. I called her, left her a voicemail and followed up with an email. I never heard back from her! Later that morning a slesman named Miles Colon contacted me assuring that the vehicle in question was available. After many hours of phone conversion, emails and numerous texts discussing the vehicle, I received a text from him later that day that the car was already sold! No apologies for wasting my time! How can a vehicle which has been sold, still has running ads in many websites, yet the sales staff knows nothing about it? This is a sign of a very disorganized dealership! They wasted many hours of mine, and their time! I attempted to contact the dealership's general manager, but I was informed that he was gone all week. I then asked to talk to the sales manager, Lissette Gonzoles. I was transferred to her extension and got a recording. I attempted to leave her a voicemail, but her box was full and would not take any messages! I called the receptionist back, she took down my information and assured me that she would pass the message to Gobzoles and have her call me. She never did call me! Extremely poor attitude and communication for a sales manager! A simple and a logical action that any reputable dealership can take is, once a car is sold, notify the staff immediately and take the ads off. But that was too logical for Fields BMW of South Orlando! I definitely do NOT recommend this dealership. Update: A new sales manager, Mikhail Bouzko, wrote a nice apologetic response and promised to contact me. So far. I have not heard from him either! More

Having the same issues with my car for the last year (reduced power). Spent almost $5k trying to fix and still having issues and getting the same message from the I- drive. After two weeks picked up my (reduced power). Spent almost $5k trying to fix and still having issues and getting the same message from the I- drive. After two weeks picked up my car that still had the engine light on. Two weeks ago I turned off the car and the front lights flickered with static coming out of the rear speakers. I checked the trunk and noticed the panels on both sides were open. The mechanic forgot to replaced the side panels. They also charge me for a second battery after I purchased one less than a year ago - under the pretense it was shorted out by the car. It still should be covered. The mechanics cost me a lot of $ due to his inexperience or incompetence. It takes them two weeks to get my car back every time I dropped it off. Meaning $600 on car rental from Hertz. This experience is causing me to sell my. car and look to another dealership for my next one. It’s horrible... take it from someone in the hospitality industry. More

Very clean. Prompt service. Professional staff. Services provided as promised. Happy with overall experience. Will keep using the dealership in future. Prompt service. Professional staff. Services provided as promised. Happy with overall experience. Will keep using the dealership in future. More

Nancy and the south Orlando team were very professional and customer service friendly!! Much appreciated the speedy turnaround with my vehicle.. and customer service friendly!! Much appreciated the speedy turnaround with my vehicle.. More

Fields BMW South Orlando people are always friendly and efficient to complement the recently modernized dealership. efficient to complement the recently modernized dealership. More

Friendly staff, clean location, easy access, very good communication. The attention to the client is very nice. communication. The attention to the client is very nice. More

As usual I received great service from the staff, Eric was outstanding once again by providing good insight and recommendations. The maintenance technician si also an outstanding job, he provided a video was outstanding once again by providing good insight and recommendations. The maintenance technician si also an outstanding job, he provided a video of his thorough inspection and also provided recommendations for my next visit. I am always pleased with the personnel and maintenance services I receive from Fields BMW of Sourh Orlando, this is my go to service department More

Exceptional customer service and impeccable communication when alleviating questions or concerns! I switched from Ocala to Orlando because of the exceptional way they treat customers. Thank you! when alleviating questions or concerns! I switched from Ocala to Orlando because of the exceptional way they treat customers. Thank you! More

Great service! My car was ready when he said it would be. I was very satisfied. My car was ready when he said it would be. I was very satisfied. More