Fields BMW South Orlando

We are not new to BMW, we have owned ten BMWs in th last twenty years. The majority of our other BMWs were bought from the BMW dealership near our home(within five miles). Despite buying so many cars, we twenty years. The majority of our other BMWs were bought from the BMW dealership near our home(within five miles). Despite buying so many cars, we were somehow "forgotten" by our salesman who not only failed to recognize us when we walked on the sales floor, but when we had prospective buyers call him, he did not return their calls. When a recent ad ran in the Orlando Sentinel advertising a lease promotion on a 2009 BMW 528i, I once again tried my local BMW dealership-this time with a different salesman. We were interested in leasing two cars at the price advertised in the paper. Not only was the salesman not aware of the ad, he tried to up-sell us to a more expensive car and told us there was not a car available at the ad price in the "entire system". We left to think about the new price. Over lunch(30 minutes after we left the dealership), we realized the car he had tried to sell us had a manual transmission (it was not on the lot, we were looking at a paper about the car). My husband called the salesman to tell him we did not want a car with a manual transmission. When my husband identified himself to the salesman, the salesman did not remember who we were-30 minutes later! The salesman said the car did not have a manual transmission. My husband questioned him again and was given a condescending "you don't know what you are talking about" answer. To make a long story shorter, the salesman who claimed he had been at the dealership for ten years called us a couple of hours later and said the car WAS manual, but he had "found" us another car- still not at the advertised price. Frustrated, we decided to try another salesman at another dealership. Based on the above review by emmaplum I called Fields BMW South Orlando and asked to speak with Santos Rodriguez. I told what we wanted and what we were willing to pay. I also told him that we were loyal BMW owners. Santos took my information and told me he would do a little research and call me back within the hour. Thirty minutes later he called back and said he had located two cars which met my criteria-for the advertised price. Yahoo! In her review, emmaplum said her car purchase with Santos was "seamless". That is a perfect word to describe OUR whole experience. Santo was in constant communication with us, arranged the paperwork so we would not spend a long time picking up the car and answered our questions in a professional manner. Most of our car acquisition was handled over the phone or via fax- which was our preferred method. However, once we met Mr. Rodriguez he was, as he had been on the phone, very accommodating and caring. Mr. Rodriguez is new to Fields BMW. He does not exhibit the snobby attitude we have encountered with salesmen at other Fields Dealerships. He calls us every couple of weeks to make sure all is well with the new car. He is truly a great guy! If you are in the market for a new or used car, I HIGHLY recommend you seek the expertise of MR. SANTOS RODRIGUEZ. When you see him, tell him the lady with the salt and pepper BMWs sent you! More

I bought my first bmw with Mr.Mic Romero at fields bmw in winter park, I love the way he treats the customers, so when it came time for me to change my car i didn't think twice to go to him again, but this t winter park, I love the way he treats the customers, so when it came time for me to change my car i didn't think twice to go to him again, but this time he works at south orlando BMW. When we went to the south orlando dealer Mr.Romero introduce us to one of his sales rep, Mr. Santos Rodriguez. Its been a pleasure to do business with both of them. Mr. Romero and Mr. santos are both great person and the main goal for them is to make sure you get what you are looking for. They also make sure that you feel comfortable the minute you walk into the dealer, I will recomend them to any one, and I will sure be back to make business with both of them when I need to trade in or purchase a new vehicle. More

I would not hesitate to recommend this dealer. I had outstanding care during my purchase of the vehicle. I went online to look at the cars and sent an email. I was contacted by Pablo via email. I tol outstanding care during my purchase of the vehicle. I went online to look at the cars and sent an email. I was contacted by Pablo via email. I told him I would be near this dealership and to call me back at 1200. 1201 I received the call and he said he would have someone call me to introduce themselves and they would be waiting for me to arrive. I was not in the door when I was greeted by Mr. Rodriguez. He showed my what was available, we took the car for a drive and when we returned we sat down to talk. It was not a high sales push, I told him I wanted the bottom line and I would need time to make a decision. This was on Friday at 2:00 pm. I went home to think about what I was doing and on Saturday I received a text message from Santos asking if I had thought about it and if I needed anything, I told him I was still trying to decide but I had a question about the transmission. He immediately emailed me information and continued throughout the weekend to answer question and again without pushing a sale. I did see another dealership that was near my home and I must say they could learn a lot from BMW South Orlando. I made my decision on Tuesday and faxed the paperwork to Santos. It was seamless. I picked up the car and was out on the road within 45 minutes. It was the best experience I have ever had in purchasing a vehicle. I work both in Orlando and Brevard but live in Brevard. Santos recognized my time constraints and did an outstanding job of making the process easy. I think what I loved the best was the no pressure sales. It allows the buyer to think, ask questions, and make the decision. It is a win, win. When you take this approach in sales it will work. The customer is more comfortable with their decision and has no regrets. I would highly recommend this dealership to anyone one. I would also refer them to Mr. Rodriguez. He listens and that is important. More