Fields BMW South Orlando

My service advisor was awesome!! From when i made the appointment to picking up my car it was awesome!! I will definitely drive a bit further to get my car serviced thanks to Eric. From when i made the appointment to picking up my car it was awesome!! I will definitely drive a bit further to get my car serviced thanks to Eric. More

Time to make BMW special again. Did not even get service appointment made for. Plug the key in and came up with a few hundred dollars in trivial "services". Didn't seem to understand Did not even get service appointment made for. Plug the key in and came up with a few hundred dollars in trivial "services". Didn't seem to understand the purpose of this visit. Said not needed yet. Yep all this from the key. Ohhh wait, now that we have done what the key said,, darned if now we see the light and why you came in in the first place. Yeah,,, that'll be a thousand dollars on top of the hundreds we've already hooked on you. And seriously, I understand flat/book rate for labor... Ummm,,, 36 bucks to screw in a light bulb that I just paid you 16 dollars. Nope, not anymore. As it seems like BMW service at Fields has simply become the same only way more costly than one might expect from your local Kia or Dodge dealer. No offense to either of them, I just remember not too long ago BMW was so very different. Heck, I'd show up with doughnuts or pizzas. Now I am afraid to do anything but hold onto my shorts to avoid a complete and impersonal screwing. More

Good work Fields BMW service center. To begin with, scheduling the service was a breeze. Very accommodating staff, as availability of my time was limited. I was kept abreast of the re To begin with, scheduling the service was a breeze. Very accommodating staff, as availability of my time was limited. I was kept abreast of the repairs and the work was completed Ina timely fashion. Service manger, Eric was very professional and polite and greeted me with a smile. The shuttle driver, Jesus is a great person. Every person I came in contact with was exceptional. Couldn't have asked for a better experience. More

The experience was excellent Mike from service desk was very helpful and his customer service was A plus.He explain everything done to the car in details and future things that ne Mike from service desk was very helpful and his customer service was A plus.He explain everything done to the car in details and future things that needs to be done. Good job Mike. More

New car purchase A) treated w respect even when we thought a deal cldnt be made B)friendly and no pressure C)we drove a new car w/o having to have another driver/rid A) treated w respect even when we thought a deal cldnt be made B)friendly and no pressure C)we drove a new car w/o having to have another driver/rider with us D)we went for a oil change and left w a new car More

First visit at the service department I had a flat tire late in the afternoon and with no appointment this dealer installed two new tire in 40 minutes. The desk person Ms. Nancy Hernandez I had a flat tire late in the afternoon and with no appointment this dealer installed two new tire in 40 minutes. The desk person Ms. Nancy Hernandez did a great job taking care of me and everything was outstanding! Highly recommended this dealer. More

Excellent Service Eric Ramos was one of the best service advisors I have had the pleasure to deal with. Made getting a tire replaced under warranty a very easy and simp Eric Ramos was one of the best service advisors I have had the pleasure to deal with. Made getting a tire replaced under warranty a very easy and simple process. Much easier than it was when I had to have the same service done at the Winter Park Fields location. Thanks again Eric. I greatly appreciate it. People like you are why customers come back time and time again. More

Great service all around Nancy is an amazing asset to the company. She took care of setting my car up with an oil change in a timely manner and also went over the other things Nancy is an amazing asset to the company. She took care of setting my car up with an oil change in a timely manner and also went over the other things I would need in the near future. I recommend to anyone with a BMW to get service to their vehicles with Nancy at Fields in Orlando. More

Eric Ramos is an excellent service advisor. Eric Ramos goes above and beyond to communicate well and provide an excellent level of service to his clients at Fields. I would highly recommend him. Eric Ramos goes above and beyond to communicate well and provide an excellent level of service to his clients at Fields. I would highly recommend him. More

Fast Service and Very Courteous The service advisor Mike was able to assist me immediately and even went the further mile of providing me with a military discount on my purchased ser The service advisor Mike was able to assist me immediately and even went the further mile of providing me with a military discount on my purchased service. I was incredibly pleased. More