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Fields BMW South Orlando

Orlando, FL

4.6
512 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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512 Reviews of Fields BMW South Orlando

March 22, 2017

M2 service Michael was very professional and efficient on my first service with new car. Dropped car off and it was ready the same day and I got a loaner for 6 h More

by Doccohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for taking the time to review your experience at Fields BMW South Orlando. I am very happy to hear that our staff gave you a great experience. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Frank Fernandez, General Manager.

March 20, 2017

Service and recall ; I would not take my BMW to no other service place. Fields BMW on OBT has the best to my knowledge service advisor Mike Carly and technician Scott More

by Wil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carly and Scott Bedo
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for your kind comments. I will be sure to let our staff here at Fields BMW South Orlando know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Frank Fernandez, General Manager.

March 19, 2017

Customer Focused It was a pleasure dealing with Fields BMW in my latest auto purchase. This was my second time purchasing a vehicle from Fields and as always they were More

by Jdreis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Mangini and Rachel Rodriguez
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for taking the time to review your experience with us. We will let our team know that you were pleased your experience. We are always delighted to serve your automotive needs. Best Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.

March 14, 2017

Overall great experience Josh and Michael were very helpful and made it easy for me to say yes on my new lease. I had requested to get in and out quickly due to the fact it More

by mvogel321
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh and Michael
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews like yours. We will be sure to let our team know that they made an impact on your visit. We look forward to serving your automotive needs in the future. Warm Regards, Frank Fernandez, General Manager, Fields BMW South Orlando.

March 10, 2017

Great car We bought our car again from Carrie. It was perfect as usual. I would recommend using her in the sales process. We will buy from her again. More

by M23perrault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie smith
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for taking the time to give us your feedback about your experience at Fields BMW South Orlando. I’m glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Frank Fernandez, General Manager.

March 05, 2017

Mike Carley was a pleasure to work with, went above and beyond for me, advised me on best service, truly a great service visit.l More

by Shawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carley
Apr 17, 2017 -

Fields BMW South Orlando responded

We would like to thank you for taking the time to provide us with your feedback. We appreciate your business and are glad to hear you enjoyed your recent visit! I will make sure that our team is aware of your amazing feedback and if there is any way we may improve on your experience with us, please let me know. Sincerely, Frank Fernandez, General Manager, Fields BMW South Orlando.

February 28, 2017

Professional employees know how to voice their opinions and concerns in a productive manner, rather than complaining, gossiping or spreading hostility when a chall More

by HRbmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for your thorough review and salient observations. It is our sincere goal to ensure our customers receive consistently outstanding customer service on every visit to Fields BMW South Orlando. We are delighted to assist your automotive needs and look forward to your next visit. Thank you for being a valued customer! Kind Regards, Frank Fernandez, General Manager.

February 16, 2017

Great Customer Service by my Service advisor Eric I had my first oil change on my new 2016 BMW 328i and Eric showed me a Level of Service that I Experted as a BMW Owner... Thank you More

by andre9aa73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you so much for your kind comments. I’m so glad you enjoyed your visit! We look forward to seeing you again soon. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, Frank Fernandez, General Manager, Fields BMW South Orlando.

February 11, 2017

the service writer was professional 1st 1 to arrive for oil change, out within hour....it would be better if tire rotation was included under warranty. Mike provide good customer servic More

by BMW22017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE CARLEY
Apr 17, 2017 -

Fields BMW South Orlando responded

Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority, and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300. Again, my apologies for the situation, and I look forward to speaking with you. You may reach me via email at frank.fernandez@fieldsauto.com or by phone at (407) 956-6300. Sincerely, Frank Fernandez, General Manager.

February 05, 2017

Service was great but the experience could've been better Mike my service advisor was great - polite & prompt but the guest wireless internet cuts out intermittently making it difficult to work while I wait. More

by Christina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carley
Apr 17, 2017 -

Fields BMW South Orlando responded

This is great to learn! Please don't hesitate to make me aware if there is any manner in which we may additionally supplement your current or future experience with us. Kindly, Frank Fernandez, General Manager, Fields BMW South Orlando.

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