Fields BMW South Orlando

Great customer service Deyja was absolutely wonderful and took great care of me in spite of a very busy day. The technician did the work quickly and at a fair price. Deyja was absolutely wonderful and took great care of me in spite of a very busy day. The technician did the work quickly and at a fair price. More

Poor customer service Lack of communication didn’t have a loaner car until 6 weeks into service. Which was unacceptable. I will have to pay for the rental car because of Lack of communication didn’t have a loaner car until 6 weeks into service. Which was unacceptable. I will have to pay for the rental car because of this More

Angel Mercado Angel was fantastic and responsive. He provided excellent service. He got back to me with a quote on service very quickly. Angel provided a stress fre Angel was fantastic and responsive. He provided excellent service. He got back to me with a quote on service very quickly. Angel provided a stress free transaction in servicing my car. He was very professional. He will now be the person I go to for service. More

Z4 service I am very particular with my vehicle. I have worked with Garrett and Eric in the past and they are very accommodating and professional. I like having I am very particular with my vehicle. I have worked with Garrett and Eric in the past and they are very accommodating and professional. I like having an established relationship and would recommend them. Thank you, Jason More

Thankful After over a year of sub-par customer service from WP FIelds I was not interested in another BMW. After my father convinced me to try the South Orland After over a year of sub-par customer service from WP FIelds I was not interested in another BMW. After my father convinced me to try the South Orlando location everyone turned my opinion of BMW customer service around. Tarek was excellent and Nancy Hernandez has been tremendously helpful and accommodating. This is what BMW should be about. More

Amazing service and professionalism Mike Crenshaw is an astounding service advisor. From start to finish he showed extreme care and concern to make sure my husband’s car was completely f Mike Crenshaw is an astounding service advisor. From start to finish he showed extreme care and concern to make sure my husband’s car was completely fixed properly. The technicians who worked on my husband’s 750 had their challenges because the car was not serviced properly by another independent shop but they figured everything out and it is better than it has been in years. Field’s BMW of Orlando is a wonderful place to go to get your car serviced for whatever job it is large or small. I highly recommend this dealership and will continue to be a proud customer of this establishment. More

Great Customer Journey I felt like a customer. The team gave a customer orientated support. Especially Juan was personal engaged and made the deal for me as international de I felt like a customer. The team gave a customer orientated support. Especially Juan was personal engaged and made the deal for me as international delegate happen. More

Good work Bad Service Every time I come here I get even more inconvenienced. I get my car serviced here as it’s the closest dealership to me. Aside from a couple rude emplo Every time I come here I get even more inconvenienced. I get my car serviced here as it’s the closest dealership to me. Aside from a couple rude employees, one being a service manager, they never have loaners and claim you need to book an appointment 2 weeks in advance yet I can’t wait 2 weeks if the car I bought from you is malfunctioning with only 40k miles on it. I work 6 days a week and you can imagine how much I rely on this expensive and prestigious brand of a car. They never meet projected finish dates. Overall this dealership does NOT represent BMW in a good way. Might just have to make the drive to Winter Park as I hear they’re a lot better. The service manager I had worked with last was at least nice and tried to help me as best as she could, as for the others I can’t say the same. More

Routine service visit spoiled by tech misbehavior I dropped my car off at 8 AM for a routine oil change and a headlight replacement. The service representative asked what time I needed my car back and I dropped my car off at 8 AM for a routine oil change and a headlight replacement. The service representative asked what time I needed my car back and I said 3 PM was fine since I wasn’t in a hurry, By 2:45 pm I hadn’t received any updates on the status of my car. After texting the service rep and approving the quote for the headlight she said my vehicle would be ready shortly. I arrived to the dealership about an hour later and my car was ready. When I got into my car I was very disappointed to see that one of the techs had written a lewd message on the glass of my overhead moonroof. I found that very unprofessional and disrespectful. More

Bad service Didn’t like the service ‘ took my 325i for a recall the car was driving perfectly before they fixed the recall the car would not start after they work Didn’t like the service ‘ took my 325i for a recall the car was driving perfectly before they fixed the recall the car would not start after they work with it! They told me that the starter was bad’ what a coincidence!? After i pick my car in a tow truck i fix it in my house’ starting my car i see that is leaking a lot of oil from the oilfilter area! I check and it was loose like the check or did something and didn’t tighten up correctly! Very disappointed.... More