Fields BMW South Orlando

Routine service visit spoiled by tech misbehavior I dropped my car off at 8 AM for a routine oil change and a headlight replacement. The service representative asked what time I needed my car back and I dropped my car off at 8 AM for a routine oil change and a headlight replacement. The service representative asked what time I needed my car back and I said 3 PM was fine since I wasn’t in a hurry, By 2:45 pm I hadn’t received any updates on the status of my car. After texting the service rep and approving the quote for the headlight she said my vehicle would be ready shortly. I arrived to the dealership about an hour later and my car was ready. When I got into my car I was very disappointed to see that one of the techs had written a lewd message on the glass of my overhead moonroof. I found that very unprofessional and disrespectful. More

Bad service Didn’t like the service ‘ took my 325i for a recall the car was driving perfectly before they fixed the recall the car would not start after they work Didn’t like the service ‘ took my 325i for a recall the car was driving perfectly before they fixed the recall the car would not start after they work with it! They told me that the starter was bad’ what a coincidence!? After i pick my car in a tow truck i fix it in my house’ starting my car i see that is leaking a lot of oil from the oilfilter area! I check and it was loose like the check or did something and didn’t tighten up correctly! Very disappointed.... More

Great and fast service Great customer service. Will definitely be back. Clean dealership. Can’t wait for the care to open. My representative was very friendly and nice. I’ve Great customer service. Will definitely be back. Clean dealership. Can’t wait for the care to open. My representative was very friendly and nice. I’ve been coming here for many years. More

Orlando Service Manager - Garrett Bowling Please make sure all conversations are documented on paperwork, even the smallest details. They are not your advocate if you have not purchased a car Please make sure all conversations are documented on paperwork, even the smallest details. They are not your advocate if you have not purchased a car or warranty with their dealership. This is not the 1st time his name is on a bad review.. I guess that should tell you something. More

Great Consistent Service again😃😃😃😃 by AutumnSky Once again Nancy Hernandez service advisor at Fields BMW South Orlando is to be commended for her excellence in customer service. We had both of our c Once again Nancy Hernandez service advisor at Fields BMW South Orlando is to be commended for her excellence in customer service. We had both of our cars serviced this week at the dealership. She has a positive attitude and a smiling face that generates positive waves. These are qualities that put Nancy in a league that all service advisors should aim for. From coordinating a service appointment and follow through she is very attentive to the needs of the customer. In addition I would like to give special recognition to all of the employees at the South Orlando location. They have always and continue to be nice and positive. The amenities are five star and they are always willing to put the customer first. A nice smile and good conversation go a long way. The fun thing about Fields Auto Group is that long term relationships are made and I really appreciate that. In closing I will go back to the motto Fields matters because you matter. 🚗🚗🚗🚗🚗 More

Fields BMW has the worst service. Whenever they want you to upgrade your car, or whenever they are selling a car they treat you like ROYALTY. "Free" food, cookies, water, ice cream...e Whenever they want you to upgrade your car, or whenever they are selling a car they treat you like ROYALTY. "Free" food, cookies, water, ice cream...etc. If you are looking to buy and ask them for a foot massage they probably would give you ine without hesitation. A few months ago I went for a problem my 2014 3 series was having. It took them 3 days with my car to tell me that the battery was being drained. After paying a $100 fee to have my car checked/ scanned they tell me I need a new battery. After buying the new battery and changing it the problem persisted. It comes to be that the problem was not the battery. So after spending 400 dollars buying, installing and programming the battery they told me that it wasnt the main problem. But electronic parts have no warranty so I wouldn't get my money back Again my car was kept in Service for over a week because they had to wait for the part to get in and program the sensor. Two weeks ago the same message popped up. When I took the car to the dealership they tell me that I had to pay 495 DOLLARS to have my car scanned. I told them that was the same reason I brought the car less than 9 months ago. They said another part can give out the same message which doesn't make sense for a $50k car. I am still waiting for a paper to see what part was changed because ironically they cant tell me which parts were replaced. Luis Rios, the manager had the perfect solution to my car problem. What was that? To give my car in trade-in for a newer BMW. Wow. If you want to receive the worst service be sure to visit Fields BMW South Orlando More

STAY AWAY FROM THIS DEALERSHIP Stay away from this place! What you agree with the salesman at the front is completely different from what you end up signing at the end. And expect h Stay away from this place! What you agree with the salesman at the front is completely different from what you end up signing at the end. And expect horrible service from the SALES dept. I received my car without a manual & spare tire. And it took them a week to locate a manual, and still no spare tire. Find other dealership other than field's. This comes from someone who has dealt with FIELDS Twice. They leave you with a really bad feeling. More

no oil they told me a big story about how they service every car that comes in if it dont meet there standards it goes to the auction the hood would not stay they told me a big story about how they service every car that comes in if it dont meet there standards it goes to the auction the hood would not stay up and I didnt check the oil when I got home I herd a ticking noise so I checked the oil and it wasnt any on the dip stick even the brake fluid was low I was very disappointed I would have been better going to a buy here pay here lot More

Great Service again😃😃😃😃 by AutumnSky I would like to take a few moments to thank Nancy Hernandez at Fields South Orlando for her assistance in getting our damaged run flat tire replaced I would like to take a few moments to thank Nancy Hernandez at Fields South Orlando for her assistance in getting our damaged run flat tire replaced. She was able to have this task completed the same day. I appreciate this attention to detail as my wife commutes to work over 30 miles each way and when the tire warning light came on, Nancy answered and resolved the matter. The BMW tire and wheel warranty is definitely a good investment for run flat tires as no one can predict when a tire can be a victim of some form of road hazard. Nancy is to be commended again for her positive attitude and friendly smile. Once again she exemplifies the Fields Auto Group motto: Fields Matters because you Matter!!!😃😃😃😃😃😃 More

BRAND NEW “2017 BMW X6 “ Worst dealership in history they wash the car and was not proper wash and they Re-wash they try clean again the spots and rub off the paint and have Worst dealership in history they wash the car and was not proper wash and they Re-wash they try clean again the spots and rub off the paint and have repaint the section of my car and they mess up my brand new 2017 X6 BMW my car only have 1500 miles when I bring to the shop for service and it was a nightmare. I will never ever go back to FIELD’S BMW in ORLANDO again More