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Family Toyota of Arlington
Arlington, TX
1,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,832 Reviews of Family Toyota of Arlington
December 04, 2017
Awesome experience with knowledge & professionalism Josh is such a breath of fresh air when buying a vehicle. He is without a doubt the most knowledgeable associate I found concerning Toyota vehicles. H Josh is such a breath of fresh air when buying a vehicle. He is without a doubt the most knowledgeable associate I found concerning Toyota vehicles. He is especially a Prius guru!! So rewarding to finally find a dealership and an individual that knows their products and knows how to explain it clearly. A great people person and transparent to share honest suggestions that help the customer waste your time like I did at other dealers or just save time and headaches and let Josh assist u in finding best vehicle for u. I am still in awe of my enjoyable experience at Family Toyota and Josh. By the way sales manager Corey went way beyond in providing me with options and packages and answering tons of questions. In addition Ed Harris fiance director truly gets it and makes the closing process so much less painful. Tks guys for being way above the norm compared to othet dealers. u guys could help out other dealers by training them. Tks DP More
by Totally surprised
Employees Worked With
Ed Harris Finance , Josh Tackett, Corey McLeroy
December 04, 2017
Great Overall Experience Josh knowsToyota vehicles, very intent informing you through any questions, the process of the sale. I would buy from him again, Good doing busines Josh knowsToyota vehicles, very intent informing you through any questions, the process of the sale. I would buy from him again, Good doing business with a knowledgeable salesperson. You feel comfortable and not pressured. Thanks, Josh More
by bladerunner
Employees Worked With
Josh Tackett
December 04, 2017
GREAT! GREAT! GREAT! Andrei has been serving me and my family over 20 years... Best car salesman I have ever dealt with... I will come back to him for life. Andrei has been serving me and my family over 20 years... Best car salesman I have ever dealt with... I will come back to him for life. More
by adavoudian
Employees Worked With
Andrei Mihailescu
December 03, 2017
Great to work with Came to the dealership based on their internet inventory and prices listed for the vehicle of interest. Upon arrival to the dealership, I was greates Came to the dealership based on their internet inventory and prices listed for the vehicle of interest. Upon arrival to the dealership, I was greatest by a friendly sales person that would work with my wants and needs to get me into the right fit. My dealings with the dealership was a pleasant one yielding what I came to.the dealership for. More
by StuntRR
Employees Worked With
Zoe Avery
December 01, 2017
Wonderful experience I was expecting a long drawn out process with high pressure sales techniques. The experience was quite the opposite. Tony, my salesperson took his t I was expecting a long drawn out process with high pressure sales techniques. The experience was quite the opposite. Tony, my salesperson took his time, answered my questions and then helped us buy. There was no push. More
by Jim lawrence
Employees Worked With
Nick Lipinski, Tony Marquez
November 29, 2017
Second bad experience - Very disappointed I made an scheduled appointment online for an oil that is part of my service agreement (Mercedes)) that does not asked what make or model for Saturday I made an scheduled appointment online for an oil that is part of my service agreement (Mercedes)) that does not asked what make or model for Saturday morning at 7:15 am. So I dropped my car off and they brought me home. Thinking this was a good time, since I have a paid event to be at noon. Around 10am, I called to check the status. 1) the young lady told me that my adviser was with a customer, so I asked it she could check. She told me it would take her the same length of time for her to walk back and check if I waited for my adviser, REALLY. She then put me on hold and never came back to the phone. 2) Then I called back and asked for a Service manager and transferred to my adviser, OK!!! 3) He explained that the wrong filter was sent and he could not provide me with a time for pick-up.... Not to mention, my concern with my oil change being rushed. Asked about a loaner to no avail. 4) So, I arrived at Service Department around 10:45 or 11am and spoke to the Service manager who tells me that my vehicle would be ready in 30 mins and that he would deliver my car to me. Again, asked about a loaner to no avail. 6) So I call back around noon or so, THE SERVICE MANAGER tells me that my car was being washed and that he would on his way. He finally arrived with my car after 12;30. MY CAR HAD NOT BEEN WASHED. NOT ONLY WAS THIS AN INCONVENIENCE BUT BAD CUSTOMER SERVICE. AND THEN TO BE LIED TOO BY A MANAGER. Was my oil really changed????? I'm a Navy Disabled Veteran and I would not recommend this location to my Friends!!!! More
by Tam
Employees Worked With
Matt Luck
November 28, 2017
Great Experience. My experience at Family Toyota of Arlington was awesome. Not only did they have the best rates when I compared to other dealerships but my Sales Rep My experience at Family Toyota of Arlington was awesome. Not only did they have the best rates when I compared to other dealerships but my Sales Rep Peter Terry and Finance Manager Ed Haynes were a pleasure to work with. Peter went out of his way, literally, to make sure I had the car I chose cleaned up and ready to go. Ed made us feel very comfortable with the finance options and deal we got. I think Family Toyota will be my car dealer from now on. More
by Avalos
Employees Worked With
Ed Haynes , Peter Terry
November 24, 2017
Great experience Rey was able to help me find the car I wanted and helped me with an incredible prices, would definitely recommend this dealer to someone! Rey was able to help me find the car I wanted and helped me with an incredible prices, would definitely recommend this dealer to someone! More
by Saad
Employees Worked With
Rey Perez
November 19, 2017
Perfect Experience ! Derrick Mickens helped us get the exact car we wanted It was the fastest and easiest car purchase we have ever done. Thank you so much! Derrick Mickens helped us get the exact car we wanted It was the fastest and easiest car purchase we have ever done. Thank you so much! More
by Becky
Employees Worked With
Derrick (D-Mick) Mickens
November 19, 2017
Friendly and Professional I wanted to thank Andrei for helping me find a car for my daughter this week. He was very professional and informative about questions I had and the m I wanted to thank Andrei for helping me find a car for my daughter this week. He was very professional and informative about questions I had and the makes and models of cars on the lot. More
by Timinator2000
Employees Worked With
Andrei Mihailescu
