Had a great 1st experience in August so we came back in September to purchase a 2nd car.

We’ve been working with Matthew Bartell to find the perfect car, and thanks to his help, we finally did! He’s incredibly personable, makes you feel completely at ease, and keeps the experience fun with plenty of laughs along the way.

I had an outstanding experience working with Jermone H at Family Toyota. From the moment we connected, he was extremely attentive, making sure every question I had was answered and every detail was covered. What really stood out was his accountability—he followed through on everything he promised and kept me updated every step of the way. Jermone’s professionalism made the entire process feel simple and stress-free. You can tell he genuinely cares about his customers and takes pride in what he does. If you’re looking for someone who’s reliable, knowledgeable, and easy to work with, I highly recommend asking for Jermone. He made what could’ve been a stressful situation incredibly smooth. Thanks again!

Dom was super helpful throughout the whole process. So helpful we winded up buying two work trucks from him. GM set the bar high as well with his hospitality made me feel like fam. “Family Toyota” has earned their title in my book!

Family Toyota of Arlington is my best car dealer. I will be back to buy my next car here. People are very nice to me.

We are very pleased with both the service and sales departments at Family Toyota of Arlington. After a frustrating experience at another Toyota dealership—where they passed blame to Arlington over a snapped wheel stud—Arlington’s service manager Chris stepped up without hesitation and resolved the issue. While we waited, we ended up upgrading my husband’s car to a truck with the help of Patrick in sales. He made the process smooth and stress-free. The experience reminded us how far basic customer service can go. Not all dealerships are the same, and even though Arlington is a long drive for us, we truly trust that we’ll receive honest and reliable service every time we visit.