Empire Nissan of Bay Ridge

Everything went smooth thank to David and Reggie for making things easy. I’m happy with my new truck ! making things easy. I’m happy with my new truck ! More

Lei Wang was awesome. He help me and my partner greatly. I would recommend any and everyone to go see him. Mr. Lei was a great help and very patient!! He help me and my partner greatly. I would recommend any and everyone to go see him. Mr. Lei was a great help and very patient!! More

First let me say I had 14 year relationship with was bay ridge nissan, I bought my car from this dealership and my car had been serviced only approximately twice from another nissan dealership. This dealers ridge nissan, I bought my car from this dealership and my car had been serviced only approximately twice from another nissan dealership. This dealership has now been taken over by scammers, I will be taking legal action against this dealership. I took my car to the dealership and spent thousands of dollars on repairs over 5,000 dollars on repairs. I told the service advisor John to make the repairs to the mounts that hold the engine up he stated your good. While I was driving with my 13 year old daughter and my wife I heard what can only be described as a loud crashing sound from my front end. I got out and clearly saw broken pieces of .plastic , and damage to my front bumper. My engine appeared to be uneven, it was apparent that those mounts were not repaired. I called empire Nissan and talked to someone named Ali who told me to see if I could make it to the dealership, I drove with my front end making sounds moving slow. I got to empire and was met by Ali who as soon as he say the car started shouting we don’t cover that, I asked to see the manger , I went into his office and was told to let me see what wrong with the car. About 2hours later Ali told me the engine didn’t fall lie number one, Ali then stated it just belt on the car, he continued that’s all I heard. Ali then gave me a list the both control arms needed to be replaced, both front end capliers needed to be repaired the ball bearing needed to be replaced, and the muffler , and you guessed it the engine mount needed to be replaced. When I told Ali they had my car just a month before, I asked so all of this happened in 4 weeks he accused me of lying, he then looked at his computer and found out I was telling the truth. He then told me my car was safe to drive, to put my family in he didn’t care at all if my family was safe. ALI then tolg me this front end damage would cost me 3,500-4,500 hundred dollars. Ali then refused to give me a copy of these repairs. Ali who uses the word brother, while telling me this car was safe to put my family in I was pissed. I got in the car it was clear that the engine had mounts had been tightened, but the front end damage was clear as I heard it as I drove home hoping my wife and I would be safe. DONT TRUST THESE PEOPLE. ALI YOUR THE WORST BROTHER!!!!!! See you in COURT, I HOPE NO ONE EVER TELLS YOU YOUR FAMILY IS SAFE WHEN THEY ARE NOT. ALBERT CRAIG ps I just ‘bought a pathfinder cash so it’s not Nissan it’s Empire. They also are selling used cars with no sticker in the widows that illegal, different price then what’s on the internet. thank you for this David (I told you the price was 5,000 more then the internet) Rivera. . SCREW YOU ALI FOR ENDANGERING MY FAMILY I gave them 1. Star because it would not let me give them zero More

In a out all in a few hours the guys were great this is my second vehicle from Bay Ridge Nissan I came all the way from Riverdale bronx just for them. Thank you guys ! God bless you guys and always guide y my second vehicle from Bay Ridge Nissan I came all the way from Riverdale bronx just for them. Thank you guys ! God bless you guys and always guide you guys ! More

Service department is excellent, always fast check in, plus oil change was done very quickly. Service advisor Victor is very professional, gave me a breakdown on what was needed on my vehicle, and expla plus oil change was done very quickly. Service advisor Victor is very professional, gave me a breakdown on what was needed on my vehicle, and explained in detail what should be done and by when. More

Used the service department at empire Nissan. My service advisor was Victor Paredes. He is absolutely excellent! He goes out of his way to to help the customer and make sure everything is done co My service advisor was Victor Paredes. He is absolutely excellent! He goes out of his way to to help the customer and make sure everything is done correctly! Couldn’t ask for anyone better! More

Quick shoutout here to Victor Paredes. Navigated the process of working on my car with patience and professionalism, and work on my car was great. Solid experience, thankful for his help! Navigated the process of working on my car with patience and professionalism, and work on my car was great. Solid experience, thankful for his help! More

We just purchased a Nissan Rogue and our sales agent Katherine Alers was very helpful, followed us for the entire purchasing process, showing great availability, always remaining polite and professional Katherine Alers was very helpful, followed us for the entire purchasing process, showing great availability, always remaining polite and professional. Thank you Ms. Alers! More

Victor a service writer deserves a metal. He is fantastic. Thank you to him. He is the best. He is fantastic. Thank you to him. He is the best. More