Empire Nissan of Bay Ridge

I am currently going through a process with the better business burea, the attorney general' s consumer fraud dept, and contacting a private lawyer. The customer service was TOP NOTCH when they wanted to business burea, the attorney general' s consumer fraud dept, and contacting a private lawyer. The customer service was TOP NOTCH when they wanted to hook me into making a purchase, once the purchase was made...I couldn't get any one to speak to me. I purchased a 2005 pathfinder. I brought a male figure with me to inspect the vehicle. We noticed a few cosmetic problems which the salesman promised would be fixed. Being that we were only able to drive the vehicle around the block...we didn't notice any mechanical problems. When I returned to pick up the vehicle the cosmetic problems were not fixed. They told me they ordered the parts and they would call me when the parts came in to bring the vehicle back. Within the first few days I noticed a lot of mechanical problems: transmission doesn't shift properly, smell of gas inside the car, belt began to squeal, fluid leaking in my driveway. I called NUMEROUS times before "Hamdy" my salesman finally called me back. He told me the parts should be in ANY day and when I brought the truck in they would address my concerns. MORE problems arose as I waited! I called NUMEROUS times again. I finally told Hamdy I have to bring the truck in...I can't wait for the parts. I was basically told by a weasely manager named "LEO" that ALL of my concerns are cosmetic and since I did not purchase the extended warranty he will not help me. I was also told that the parts that I was waiting for had never been ordered and due to the cost of these parts they are NOT ordering it!! SO MUCH MORE TRANSPIRED...PLEASE CONTACT ME AND I WILL TELL YOU!! BUT WHATEVER YOU DO...DON'T BUY A CAR HERE!!!!!! More

These people are thieves, first they refused my tranny warranty and instead said that I abused and neglected the vehicle when my vehicle only had 5000 miles after a year and a half of ownership. Then the warranty and instead said that I abused and neglected the vehicle when my vehicle only had 5000 miles after a year and a half of ownership. Then they offered to fix it for $5500 dollars. I took my keys and took it to koeppel nissan and guess what, car fixed without paying anything. Don't waste your time or patronize these thieves, they shoul be locked up. I filed a complaint with the better business bureau look at their site and look them up they are the worst. More

They could not have provided worst customer service if that was their goal and focused all their efforts on making it a miserable experience. I bought a brand new car and supposedly the problem was minor that was their goal and focused all their efforts on making it a miserable experience. I bought a brand new car and supposedly the problem was minor, but 5 weeks later it is still not fixed. The service shop is an absolute disaster, I realized what I mistake I made by going to Bay Ridge Nissan when there was a line of people and both of those in front of me were screaming at the service mgr. If you can, avoid this dealership!! Not sure how I feel about the Nissan car itself. More