Empire Nissan of Bay Ridge

I tried to buy a new car. They tried to screw me. People want to sell you everything for top money but not what you want to buy and not for the money you agreed on the first place. Be prepared, you have to want to sell you everything for top money but not what you want to buy and not for the money you agreed on the first place. Be prepared, you have to fight scam: salesperson-manager-financial officer. The best way is leaving before you opened a door. I am sorry I left a little later but still happy that I saved my money and got much better deal in NJ. More

Great dealer phenomamal sales..great year end sales I didnt think id be able to get a car so quick in such short timee but it workdd out very well thanks guys I only wish I came sooner so I wouldnt be st didnt think id be able to get a car so quick in such short timee but it workdd out very well thanks guys I only wish I came sooner so I wouldnt be stuck in the cold for the last 2 or 3 months! Hope to work with you guys again soon More

GREAT DEALERSHIP!!!!I financed a Nissan Murano LE from Bay Ridge Nissan a couple of weeks ago and was very pleased with the customer service. They were very accomodating and will really work with you on p Bay Ridge Nissan a couple of weeks ago and was very pleased with the customer service. They were very accomodating and will really work with you on pricing. They went out of their way and spent many hours on the phone with the bank to get me a great interest rate. I understand that is their job but I went in and gave them a number I could afford and they came very close to that price. We went to many dealerships before them and no one came close to the price. I love the Murano and truly am satisfied with the purchase! Also I am suprised to see any negative reviews on here about them because I used to lease a Maxima from Kings Nissan and they can not even come close to the customer service at Bay Ridge Nissan. The salesman was rude at Kings Nissan and would just address my husband like I was not even speaking to him. If you want to buy a Nissan then the Bay Ridge dealership is the place!!! More

its funny how the last few reviews are almost perfect 5's. nice try to cover up your poor reputation by submitting fake reviews. almost everyone i know has had a terrible experience with bay ridge nissan 5's. nice try to cover up your poor reputation by submitting fake reviews. almost everyone i know has had a terrible experience with bay ridge nissan (20+ people). whether it was in sales or service, bay ridge nissan will try to rip you off as much as they can. they'll pretend to know what theyre talking about so do your research first and go to them and you'll get contradicting details. i brought my suv in recently for service and dealt with service manager rod spodar. the guy doesn't know anything besides how to rip you off. very dishonest and sleazy individual that only cared about getting you to sign off on unnecessary services, hoping you haven't done your homework. while there, i overheard other customers complain about the long waiting times and poor service quality. i even called Nissan Consumer Affairs and they are completely aware of all the complaints they receive about bay ridge nissan. how do they stay in business? i dont know--maybe by performing well in dishonest sales DO NOT GO HERE. this poor excuse for a business can post as many fake 5.0 ratings/reviews as they like---i will simply have my friends share their experiences to bring out the truth to keep the truth out and rating accurate. i do suggest consumers to look into dealerships that are outside the city (surburbs)--they tend to be a lot more honest More

these guys are amazing! i can't believe how nice the staff was and how quick the process could be. With my credit not being so high, I was expecting long delays and even denials, but everything went smo staff was and how quick the process could be. With my credit not being so high, I was expecting long delays and even denials, but everything went smooth when I was at the dealership. I'm really looking forward to coming back in here when I'm ready to go car shopping again! More

great dealership with a wide variety of cars to pick from! At first, I was a little hesitant coming to this dealership, but after speaking with Angela on the phone, she assured me the vehicle I was look from! At first, I was a little hesitant coming to this dealership, but after speaking with Angela on the phone, she assured me the vehicle I was looking at online was in stock, and that the price could be negotiable upon my arrival at the dealership. When I got there, I found the car I was looking for, Angela had a salesperson from her team ready to greet me at the door and show me the exact vehicle. Overall it was a great experience, I can't really complain much, great customer service, excellent quality of work, good friendliness, amazing prices! I wish I could only give higher ratings =) More

This dealership is a fraud. Paul, in finance, falsified the odometer on my lease contract. He indicated that I picked up the car with only 20 miles when in reality it had 4000 because it was a demo. When c the odometer on my lease contract. He indicated that I picked up the car with only 20 miles when in reality it had 4000 because it was a demo. When confronted he said, "its your word against mine!" Ive never heard of such a comment. THe salesman is a liar. Did everything backwards. As soon as I sat down at his desk he immediately asked for the contact information for the bank who had financed my car at the time. Very rude people! Jonathan called me abotu 10 times the day I was supposed to sign the contract just to make sure i was coming in. 2 insurance agents told me he was very rude to them on the phone. I picked up the car late tuesday night only to see it was on E. I had 14 miles to go until empty. I was promised a full take of gas, floor mats, and a second key only to leave with NONE OF THOSE. I had to come back to the dealership about 5 times after the deal was made because they were cluless as to what was going on. At one point Jonathan told me he had to find out how much the key was. Ridiculous b/c the car is supposed to come with 2 keys. I have never complained about anything before, not even food I didnt like but I felt the need to let the public know how riduculous this dealerhsip was. More

TAKE THAM TO THE COURT...I DID AND I WON! THAY ARE BIG TAKE THAM TO THE COURT...I DID AND I WON! THAY ARE BIG STIFFS AND AND LIERS. CHECK EVRY SINGAL LINE OF YOUR CONTRACT BEFORE YOU POOT YOURS SIGNACHURE TAKE THAM TO THE COURT...I DID AND I WON! THAY ARE BIG STIFFS AND AND LIERS. CHECK EVRY SINGAL LINE OF YOUR CONTRACT BEFORE YOU POOT YOURS SIGNACHURE DO NOT TRUST ANY VERBAL PROMISSES. CHECK CAR FOR CARFAX. DO NOT TRUST ANY ADDVERTIZMANT. THAY GOIN TO POOL ALL KIND OF SCAMS. More

Brought in my Altima because my Service Engine Soon light was on. I already knew the diagnostic code since I went to a trustworthy mechanic beforehand. So Bay Ridge Nissan spent 2.5 hours (when they initiall was on. I already knew the diagnostic code since I went to a trustworthy mechanic beforehand. So Bay Ridge Nissan spent 2.5 hours (when they initially said it would only take 1-1.5 hour) to tell me what I already knew and on top of that, they gave me a list of recommended items. The service advisor was Rod Spodar and had a shady tone of voice when suggesting I pay for almost $3000 worth of repair. He said my vehicle would not pass for inspection. I argued that it already did just 2 weeks ago and he suggested that mechanic didn't know what he was doing. I finally said I just wanted to pick my car up. He said to wait 10-15 more minutes for the mechanic to finish up. I ended up waiting more than half an hour. This was ridiculous. I paid $105 for a diagnostic that I informed them about. When I tried checking on my vehicle, I was rudely told customers are not allowed in the repair area. My local mechanics have no issue with that whatsoever. This was rather shady in my opinion. In addition, I suspect they might have tampered with my vehicle since the brakes now feel loose (they first suggested my brakes were bad when they clearly weren't) and the engine sounds even louder than before. I am not going to bother wasting my time accusing them since that will require bringing my car back in. This dealership brings shame to the entire Nissan brand. More

CROOKS, THEIFS and LIARS At first I thought I was CROOKS, THEIFS and LIARS At first I thought I was getting quality customer service from an honest, trust-worthy dealer, but unfortunately I was wr CROOKS, THEIFS and LIARS At first I thought I was getting quality customer service from an honest, trust-worthy dealer, but unfortunately I was wrong. These people are liars and con-artists, and very good ones too. I advise you not to do business with them. My worst dealership experience ever. I leased a 2008 Rouge, when i picked up the vehicle they were supposed to give me my contract, they never did, they told me it was going to get mailed to me by the bank, I never received it. It took two years for me to get my lease. When I initially signed the lease I was talked into an extended warranty on the vehicle which provided an extra 2000 mile per year and an allowance of $500.00 when the car was returned for damages if any. I specifically stressed to the salesperson that I did not need the extra mileage, but they convinced me because of the $500.00 allowance. At no time was I advised that this was contingent on me purchasing or leasing another vehicle from Nissan. When it came to return the car, I had a small nick on the back passenger side door, the Nissan Bank appraised the damage at $350.00 the nick was less than 4/16 of an inch in with, which is smaller then your pinky nail, the sales Manager Dimitry went outside and inspected my car, he did not let me come with him. When he came back he announced to me that he knows my car has been in a great big accident and has been completely repainted, claimed that they had some kind of a devise that can tell them that the car was painted and they are not buying it back unless I pay the $350.00 damage fee or fix the damage myself. Then he proceeded to tell me that I must have not understood the salesman and the terminology he used. I finished college and grad school, speak fluently in English and Russian, English is my first language and I have worked in a law firm for 16 years. The salesman could hardly put five words together in English. Don’t know who runs this business but it’s really reminds me of a third world country where some salespeople are prying on some “stupid and/or naïve ” customers, and they find them, do you homework before considering purchasing or leasing a car from them. Strongly advise against this place If I could rate them lower than 1, I would!!! More