Elmhurst Ford

I received well below KBB trade in value. They told me KBB values are too high and national average. The only discount i got on the new vehicle was entirely the Ford employee discount price. They told me KBB values are too high and national average. The only discount i got on the new vehicle was entirely the Ford employee discount price. Their Finance person Colin was not friendly at all and showed alot of attitude in that i did not want to purchase an extended warranty. He came at me stating i did not understand what the Ford warranty covered - i told him i completely understood exactly what the standard warranty covered. I drove home and was called by the same finance guy and a manager telling me i mis-spelled the dollar amount and i needed to immediately come back with another check. Keep in mind, this is a Saturday night after closing hours. I told them i was nit coming back. They stated they were sending a salesman immediately to pick the check up. My family and i put dinner on hold for 2 hours waiting before we said enough. Additionally, they did not provide me the second key at the sale. I had to make an appointment 2 weeks kater to get my second car. OMG. One more thing. The car porter did a terrible job of washing the vehicle. He sent it through the automated car wash while he played on his phone. there was a resultant big black scuff on the front if the hood that he did nothing about. He did not put the plates on well - there is an extra hole in the bumper from his initial attempt. He did not even put two screws in each plate. Terrible experience receiving my new vehicle handled by someone who truly did not care about his work. I do not recommend Elmhurst Ford for a purchase. I will have my vehicle serviced elsewhere. I intend to call the Rouesch family that owns the dealership of my experience. More

Ignacy was knowledgeable, patient, helpful throughout the entire process. Thank you for your outstanding service. entire process. Thank you for your outstanding service. More

I thought the salesman was great. The part I was unhappy with was the fact the dealer would only get me one key fob for the truck and it was missing some wheel caps for some reason as The part I was unhappy with was the fact the dealer would only get me one key fob for the truck and it was missing some wheel caps for some reason as well. More

Justen Payne and associated management were great to work with, highly efficient with a quick process in place from sale to delivery, and a pleasure to work with. with, highly efficient with a quick process in place from sale to delivery, and a pleasure to work with. More

Best service. Made for a quick and easy buy. Love my car and will be back when I need my next car! They educated me, worked with me to find the perfect car. Made for a quick and easy buy. Love my car and will be back when I need my next car! They educated me, worked with me to find the perfect car. More

Nick was great! He assured me he would get me in the truck I came for and that’s exactly what he did! I felt comfortable and confident the entire process! ASK FOR N He assured me he would get me in the truck I came for and that’s exactly what he did! I felt comfortable and confident the entire process! ASK FOR NICK! More

Sales man Nick S was very helpful from start to finish. Follow up calls and text to see if I needed anything.Easy to deal with Follow up calls and text to see if I needed anything.Easy to deal with More

Excellent experience from start to finish. The team was friendly and transparent. They answered all my questions, worked with me to find the right vehicle, and made the entire purchase experie The team was friendly and transparent. They answered all my questions, worked with me to find the right vehicle, and made the entire purchase experience smooth and enjoyable. I would definitely recommend them to friends and family. More

The team here helped us get in an incredible Ford Explorer for a solid price. Moved quickly and efficiently Explorer for a solid price. Moved quickly and efficiently More

I got a good price on my used car and the service was very smooth very smooth More