Elmhurst Ford

I came in with a number in mind I wanted to be at OTD and they did everything and got me there. I cant thank my salesman Ryan Davis and used car manager Jeff Strouse enough for getting me there. If you w and they did everything and got me there. I cant thank my salesman Ryan Davis and used car manager Jeff Strouse enough for getting me there. If you want a good deal and great service. Come to Elmhurst Ford. More

Unfortunately, our experience with Peter was extremely disappointing and unprofessional. He raised his voice and frequently interrupted us. When we asked direct questions he often avoided giving clear or disappointing and unprofessional. He raised his voice and frequently interrupted us. When we asked direct questions he often avoided giving clear or straightforward answers. Another thing that made us uncomfortable was that Peter took photos of our driver’s license using his personal phone. We were not given clear explanation as to why he needed to take them that way. Another dealer we previously worked with simply made scan of our license, so this situation felt very concerning. Overall, we felt disrespected and uncomfortable. When dealing with a major purchase and sensitive information we expect professionalism, transparency and respectful communication. Unfortunately, that was not our experience with Peter. That was a very unpleasant experience, and we do not plan to do business with dealership again. More

Work done very well. Happy with service. Well done. Done in a timely manner. Worth it. Happy with service. Well done. Done in a timely manner. Worth it. More

Sorry, it doesnt matter how many 5 star ratings this dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement wa dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement was already signed. You dont get to sit here and claim you're a great dealership and are so customer friendly when in the same breath you do something so Incredibly scummy. This is a prime example of why people dont trust dealerships anymore. Absolute disgraceful establishment More

Dealership communication has drop since becoming Elmhurst Ford, but the staff are friendly and helpful, Ford, but the staff are friendly and helpful, More

Zack Mykytiuk was great, not only did he answer all my questions while there and check in on detailing. He also helped me after the trade-in, when my bank was having some confusion. questions while there and check in on detailing. He also helped me after the trade-in, when my bank was having some confusion. More

The employees at Elmhurst Ford were very attentive. They were always asking if I was ok or needed help or water when my contact Ahmed would step away. The process was simple & quick. They even deliver They were always asking if I was ok or needed help or water when my contact Ahmed would step away. The process was simple & quick. They even delivered my new car the next day. The facility was spotless & even though they were very busy, the employees were still very nice. Great Customer Service Thanks for the Great Experience Ahmed & Colin. Would definitely refer this Dealership. Candace P. More

I was able to make my appointment online, drove right in, and was called when my car was ready! Not to mention I could track my progress! and was called when my car was ready! Not to mention I could track my progress! More

Elmhurst Ford did the right thing and earned my respect. There were some complications with my vehicle purchase and shipment from Elmhurst, Illinois, to San Diego, but Frank went above and beyond to resolve There were some complications with my vehicle purchase and shipment from Elmhurst, Illinois, to San Diego, but Frank went above and beyond to resolve them and make sure I was ultimately 100% satisfied. You learn a lot about a dealership by how they handle things when complications arise. Frank and the team stood behind the deal, followed through, and made things right. That speaks volumes about the ownership, management, and staff at Elmhurst Ford. Thank you, Frank, for your dedication and for seeing everything through. I truly appreciate it and would recommend Elmhurst Ford to anyone looking for a dealership that stands behind its customers. More

We bought a van with Alex Reynolds and had some issues come up. Alex went above and beyond to make sure everything was fixed and that we were happy. come up. Alex went above and beyond to make sure everything was fixed and that we were happy. More