Duncan Ford Lincoln

Steve Price is the reason I purchased a new 2009 Ford Fusion. Steve takes time to talk with and get to know his customer. It was a very relaxed experience. He is very low keyed and I felt no pressure Fusion. Steve takes time to talk with and get to know his customer. It was a very relaxed experience. He is very low keyed and I felt no pressure whatsoever. He didn't rush off to take phone calls or wait on other customers while working with us. Steve let us take our time and answered all of our questions. Once we made a decision and shook hands with Steve, the paperwork process flowed smoothly. Steve goes the extra mile for his customers. At the time we purchased our Fusion he told us we could drop by and have our car washed at any time. The first or second time I took the car by to be washed, it had been pulled out the other side of the building and was waiting for me. Steve saw me and came out to say hi and ask about the car. He walked around the car and noted the wheels were dirty. He went inside, came back with a cleaner and rag and cleaned the wheels himself. That kind of attention to his customers satisfaction is what will keep us coming back to Steve whenever we are looking to purchase a new or used car. More

I visited the dealership for the first time after speaking with Guy Houseman on the phone about a 2012 Dodge Challenger RT. I drove from salem, Va expecting to just talk about the car and not really speaking with Guy Houseman on the phone about a 2012 Dodge Challenger RT. I drove from salem, Va expecting to just talk about the car and not really anticipating buying at that time. Both Guy and Gerry were extremely flexible and fair. I actually drove the car home that day. This buy far was the best buying experience I have had with a dealership since moving to Virginia years ago. Duncan is fortunate to have such a friendly and courteous sales staff. I have now owned the car for almost 2 months and have absolutely no regrets! Thanks:) More

John and the entire team at Duncan are always as accommodating as possible. I get good prices, service and help with my vehicles and anything else I need in the area. I have been dealing with the Du accommodating as possible. I get good prices, service and help with my vehicles and anything else I need in the area. I have been dealing with the Duncan's and their employees since they repaired a car for me while I was in College in the early 80's. Me, family, friends, business associates and my companies purchased cars and trucks from the Duncan dealerships. They have always had top notch, helpful employees such as the ones I listed and all the others there while visiting the dealership or calling. I wish I could deal with them all, everyone there is polite and helpful. It makes it worth the 2 hour one way ride. I have dealt with many dealerships closer to home but Duncan exceeds in customer service and satisfaction. When I have tried to purchaser at those other Ford dealers if Duncan Ford was not in business I probably would have purchased another brand and stop buying Fords. They always treat me with respect, and in a courteous professional manner. If they have or can get the type and brand I want I will always deal with them. More

I have purchased many cars over my 55 years. My daughter looked all over the Roanoke and New River Valley area before finding the Mazda at Duncan. Shawn was the most efficient, courteous, and professional S looked all over the Roanoke and New River Valley area before finding the Mazda at Duncan. Shawn was the most efficient, courteous, and professional Sales Person I have ever met at any dealership in my life. He was very knowledgeable about the car and the entire financing process. He was very friendly without coming across as phony. Duncan should consider themselves very fortunate to have Shawn represent their company. I would not hesitate to refer Shawn to everyone I know in the market for a car. More

I was anxious to help my granddaughter buy her first car. We needed it to be fairly new and dependable. We found a great deal at Duncan, Ford, Lincoln in Blacksburg. We found the listing online, of a 2011 To We needed it to be fairly new and dependable. We found a great deal at Duncan, Ford, Lincoln in Blacksburg. We found the listing online, of a 2011 Toyota Corolla, with low mileage and a great price, and emailed a request to view the vehicle. We got a quick response. The Toyota Corolla was located at another Duncan dealership, but Blacksburg Duncan said they would be glad to bring it to the Blacksburg lot so that we could test drive it. It was brought the next day. We came in right after work and Guy Houseman showed it to us. After test driving it and Guy showing us all of the details of the car, we decided to purchase it. Guy helped us fill out our paperwork and worked with us about trading in one of my other vehicles. It did not take long before everything was ready to go. My granddaughter is very pleased with the car and hopes to have it for many years. Thanks to Guy and Duncan for a very pleasant experience. More

Great customer service with no pressure to buy. I purchased a Mazda because if best fit my needs and price. I would recommend Duncan to anyone purchasing a new or used car. purchased a Mazda because if best fit my needs and price. I would recommend Duncan to anyone purchasing a new or used car. More

Every time I bring the car in for service I get treated well and the experience is very good. Don't mind traveling 45 miles for this quality service. . well and the experience is very good. Don't mind traveling 45 miles for this quality service. . More

I have purchased several vehicles at Duncan and I've always had a great experience. They're friendly, there is no pressure and they work to try to understand what I need instead of simply trying to sell always had a great experience. They're friendly, there is no pressure and they work to try to understand what I need instead of simply trying to sell the car they have. My last experience with Jeff McCoy was great and I ended up purchasing a better car for the same price than the one I had come in to look at. Duncan will always be my first stop when shopping for a vehicle. More

TO WHOM IT MAY CONCERN IT IS ONLY FITTING THAT TO WHOM IT MAY CONCERN IT IS ONLY FITTING THAT ACKNOWLEDGE THE GREAT SERVICE AND CONSIDERATION I RECEIVED FROM RON GINGER. RON WAS VERY CONCERNED TO TO WHOM IT MAY CONCERN IT IS ONLY FITTING THAT ACKNOWLEDGE THE GREAT SERVICE AND CONSIDERATION I RECEIVED FROM RON GINGER. RON WAS VERY CONCERNED TO HELP ME GET ITEMS I FAILED TO RETRIEVE FROM MY OLD VEHICLE. HE WANTED TO MAKE SURE I WAS HAPPY WITH MY NEW PURCHASE. I CAN NOT SAY ENOUGH ABOUT THE CONSCIENTIOUSNESS OF RON. THANK YOU SAL MARANTO More

I've purchased two Mazdas from Shawn Allen at Duncan. He's very friendly, knowledgeable, and is always available when I have questions. I appreciate his low key approach. Each time I've been in, just He's very friendly, knowledgeable, and is always available when I have questions. I appreciate his low key approach. Each time I've been in, just to browse or buy, I've never felt pressured. He also made sure not to leave me waiting too long when dealing with other customers. The process to actually buy the car, completing the paperwork, prepping the car, etc, was quicker than other dealerships I've purchased from. The service department is also excellent. More