Duncan Ford Lincoln

We had a 2018 Ford escape with 62 thousands miles when the motor blew it was still under warranty and they fixed that we got it back four months later and the transmission come out of it they come and got the motor blew it was still under warranty and they fixed that we got it back four months later and the transmission come out of it they come and got it took it back up there call me said it was gonna cost us over $6000 that it was not under warranty we went and got it and took it somewhere else and come to find out. It was not our fault Brent the service manager called me and said that they was going to fix it that it was their fault so we’ve had good experience with them and hope to continue to have good experience with them. He stood behind his word to me, and I really gladly appreciate what he done for us. He is a man of his word. More

Bought a2024 Mazda cx50. From day 1 front seats felt like seats uncomfortable like a fork in your but.drove to dealer on a Saturday and serv writer said he felt our complai From day 1 front seats felt like seats uncomfortable like a fork in your but.drove to dealer on a Saturday and serv writer said he felt our complaint and set us an appointment and was told to call before our appointment. When I called was told they didn't have a loaner at this time and made us another appointment a week away. When I caller before our next appt. They told us they had a loaner to make our appointment . When we came for our appointment we were told they couldn't duplicate our concerns. And was told Mazda would not do anything. MAZDA LOST A CUSTOMER and Duncon lost a customer More

Great to work with. Really nice. Salesman and manager was great!!!!!! Nice and clean friendly people! Really nice. Salesman and manager was great!!!!!! Nice and clean friendly people! More

Salesman Josh Keene was kind and efficient! The manager was stuffy, stubborn, and would not work with us, on our Very reasonable offer for a vehicle that had been on the lot for 90 days alread The manager was stuffy, stubborn, and would not work with us, on our Very reasonable offer for a vehicle that had been on the lot for 90 days already! We walked out. More

Good product very poor service warranty service set out over 60 days. Not pleased with dealership. over 60 days. Not pleased with dealership. More

Traded in a Honda Pilot on a new Ford F150. From the moment we started thinking about it to even today, the experience has been a most enjoyable circumstance. Dylan Hanks (our salesperson) was personabl moment we started thinking about it to even today, the experience has been a most enjoyable circumstance. Dylan Hanks (our salesperson) was personable, knowledgeable and just let us progress at our pace. (no pushy salesman there). There were a few issues (accessing the funds and a weird defect in one of the tires) but they took care of it with no questions asked. I would recommend anyone within two hours drive skip all the closer dealerships and come see Duncan Ford in Christiansburg. More

OUT OF STATE PURCHASE. I had a great experience with the salesperson Ty, and the manager that helped at the end, but every single moment after that has been the worst. I didn’t receive my license plate in t salesperson Ty, and the manager that helped at the end, but every single moment after that has been the worst. I didn’t receive my license plate in the mail, like they told me. I waited 3 months and it was so hard to get the lady Martha to help me because she was so unresponsive. And it was so hard to get a hold of her, only to have to go to the DMV (spent 8 hours at the DMV btw because of messed up paperwork that THEY sent in) after 3 months on expired temporary tags because I was waiting on my plates. Like they told me. Then she tells me I have to go to the DMV because they had my paperwork the whole time. So.... Why wait 3 months? Why send me so many temporary tags? That made no sense. It felt like she was making me go through all of that for no reason. I don’t understand. I know that it’s hard to know how every state works, but if you’re selling a car to someone living in another state, do your research. You do yourself and your customers a GREAT disservice and now I have a BADDD taste in my mouth, and feel the need to leave this review. I’m so frustrated. AND!!!!!!!!!!!! After all of that was done, I thought I was free. Only to have the same woman email me 8 MONTHS LATER about a mistake THEY made on my title. Now I have to deal with issues surrounding my car YET AGAIN. And I don’t even trust that this will be the last of it. More

purchased a 2004 chevy colorado less than a month check engine lite came on heater blower quit working water leaks in around door when it rains never buy anything else from them engine lite came on heater blower quit working water leaks in around door when it rains never buy anything else from them More