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Duncan Ford Lincoln

Blacksburg, VA

3.8
298 Reviews

125 Jennelle Rd.

Blacksburg, VA

24060

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298 Reviews of Duncan Ford Lincoln

January 20, 2014

Mr. Myers provided excellent service, finding and delivering the vehicle we were interested in purchasing. Paperwork was processed very quickly. Would highly recommend Duncan Ford! More

by sspmills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Myers, John Myers
January 20, 2014

I was welcomed to Duncan by many people. I'm not from the area, but was looking to buy a car before I left, and both salesman I worked with did everything possible to make sure I got the right car for me More

by jfoley33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Rutherford
January 20, 2014

Steve Price treated me very well. He gave me a great price for a great car. I would highly recommend Mr. Price to anyone looking to buy a new Ford. More

by robertmcadam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Price, Steve Price
January 20, 2014

Great experience with Jeff overall. He was patient with us, dealing with multiple visits. For the actual sale, he made things go by quickly and painlessly. More

by dgdeakin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McCoy, Jeff McCoy
January 20, 2014

I recently purchased a Lincoln MKZ from the Duncan Ford Lincoln dealership. I was very impressed with the knowledge and the friendliness of the Sales Rep, Jeff McCoy. I test drove a few cars and Jeff exp More

by yourshawc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McCoy, Jeff McCoy
January 20, 2014

I had an excellent experience buying my new F150 at Duncan Ford Lincoln Mazda. Guy Houseman, the salesman, and the gentleman that helped me in Finance were friendly, made sure I understood exactly the More

by tsanders1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Houseman, Guy Houseman
October 03, 2013

I would not recommend this dealership. As soon as my husband and I got out of our car, a lady ran up to us, wanting to know our full names and phone number and wrote them on a pad. I thought this was we More

by jakek1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of her name.
Jan 14, 2014 -

Duncan Ford Lincoln responded

To Whom It May Concern, Thank you for your candid review and input in shopping at Duncan Ford Lincoln Mazda in Blacksburg, VA. We incorporate a Greeter into our Sales Process to insure that all of our customers get greeted promptly and directed to the staff member that can meet their needs. Your posting has caused us to re-evaluate the "Meet and Greet" process to which it is enhanced. Being a DealerRater Certified Dealer, we are committed to providing high quality customer service. We sincerely apologize for your less than average purchase experience to cause you to purchase elsewhere. If you would like to discuss your shopping experience further, I would appreciate a phone call at 540-552-4331. Sincerely, David P. Duncan General Manager Duncan Ford Lincoln Mazda Blacksburg, VA.

Jan 17, 2014 -

Duncan Ford Lincoln responded

Thank you for your candid review of our dealership. We apologize for the less than stellar customer experience and due to your feedback have taken the time to re-evaluate our processes. We have made the necessary adjustments to improve. We appreciate the opportunity to earn your business and hopefully in the future we can get another opportunity to serve your transportation needs. We are here at your service. David P. Duncan General Manager Duncan Ford Lincoln Mazda Blacksburg, VA.

July 09, 2011

I've gone in several times and they have yet to do a single simple service correctly. I have had to have everything I had done with them redone at my dealer in Yorktown, VA. More

by freemoney453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many to name
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