Dirito Brothers Walnut Creek Volkswagen - Service Center

Outstanding customer service. Our ID.4 has had a number of recalls but the dealership has taken care of them all and their communication when there are delays in getting parts ha Our ID.4 has had a number of recalls but the dealership has taken care of them all and their communication when there are delays in getting parts has been good. More

I would definitely come back again, not only to service the vehicle that I already own but to purchase another in the future. the vehicle that I already own but to purchase another in the future. More

Amazing service and great communication. Drop off and pickup makes easy and clean facilities. Wonderful Drop off and pickup makes easy and clean facilities. Wonderful More

Excellent service - clear communication and they did everything I asked for and they were done on time. everything I asked for and they were done on time. More

Excellent service and very friendly staff. My car was done on time and everything was taken care of perfectly. I wouldn't go anywhere else! My car was done on time and everything was taken care of perfectly. I wouldn't go anywhere else! More

Kevin was extremely helpful and courteous. I was in a bind and he immediately kicked in to help, no questions asked. He did a great job. I was in a bind and he immediately kicked in to help, no questions asked. He did a great job. More

Excellent service. Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great se Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great service. Finance Dept. : Shout out to Erin. She was pleasant & incredibly knowledgeable. Service: Compliments to Ricky Quintana and Shannon Sousa for their excellent work, productivity & efforts to achieve such high standard of service. Kept us apprise of the process. Over all: Everyone's attitude towards their work is on an entirely different level. More

Marina and the entire team at Dirito Brothers are truly amazing!! I wouldn’t take my VW anywhere else!! amazing!! I wouldn’t take my VW anywhere else!! More

The service team was great. Made the process quick and easy for me and got me out with no issues or surprises. Made the process quick and easy for me and got me out with no issues or surprises. More

I bought this car from Dirito and prepaid maintenance at same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they nev same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they never asked me if I wanted to pay extra to rotate my tires. Meanwhile, they apparently reported to Carfax that my tires were rotated because I got emails from Carfax congratulating me on keeping my car up to date. As a result, my tires were never rotated and I have two tires that need replacement and two that still have life left. I asked to speak to service manager. Never heard from her. They want almost $1000 to replace two tires! I will never use this dealer again. More