Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,100 Reviews

3,100 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
June 10, 2024

Good service, pleasant staff over the years. My only concern is the expense of service. I understand everything has “gone up” yet seems a bit over the top at times. More

by NLBURNS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing the service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and if you have any further comments, please feel free to reach out directly to discuss them with us.

June 10, 2024

Service was excellent and timely. The also gave me updates throughout the process of any findings they had. I will definitely be returning for future services. More

by SEAN@FRIELE.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the excellent service and timely updates at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to assisting you again with future services.

June 08, 2024

I was happy with the communication and the information given to me by the mechanics and the work itself. The only thing I wasn't happy about was that my car had to be there for more than two days. I w More

by JMBELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about the communication and maintenance provided by our team at Dirito Brothers Walnut Creek Volkswagen. We understand the inconvenience caused by extended service time, and we encourage you to reach out should you wish to discuss this further. Thank you for your understanding.

June 07, 2024

Dirito Brothers Servicer Center gave me First Class service. The staff was great. I had a great experience. More

by connellcj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen Service Center. We appreciate the feedback on our staff and service.

June 07, 2024

I like the profesional and friendly service specially that you have somebody who speak my Language Spanish. More

by monico.palomino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for noting the professional and friendly service at Dirito Brothers Walnut Creek Volkswagen, including our Spanish-speaking staff. We appreciate your feedback on our diverse team's efforts to assist all customers effectively.

June 07, 2024

Thank you for the nice service,as usual the service was perfect,we love Marina and her warm smile More

by MJWLUC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, we appreciate your feedback and are pleased to hear about your great experience with our team. Thank you for choosing us for your service needs.

June 07, 2024

Shannon and Sean were each friendly and helpful in getting the service scheduled and completed and I appreciated how quickly I got my car back. But, why do my brakes still squeak, even though they're More

by ABORDEN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your review with us at Dirito Brothers Walnut Creek Volkswagen. Our goal is to ensure that every guest receives high-quality service. If you would like to discuss your brakes in more detail, please feel free to contact me directly. Thank you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 06, 2024

Always nice and attentive and patient in explaining upcoming repairs. Such kind, professional mannerism and consistently on time. Thanks, I appreciate you Sean. More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, we appreciate your acknowledgment of the high standards our team maintains. We are pleased to hear about your satisfactory experience with the attentive service and timeliness you received. Thank you for sharing this feedback.

June 04, 2024

Quick and efficient service. They fixed my car and I knew it was in good hands. More

by burke.eloisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the service at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that you were satisfied with the quick and efficient repair of your car. We appreciate your trust in us.

June 03, 2024

As always, the customer service was fantastic. The estimated cost was reasonable. Thank you, Sean! More

by JAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your comments about the customer service and reasonable cost estimate at Dirito Brothers Walnut Creek Volkswagen. Our team appreciates your recognition of their effort. We look forward to assisting with any future needs in maintaining or purchasing a vehicle.

...
47
...