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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,896 Reviews

2,896 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 12, 2024

You guys are awesome and Sean is fantastic! !! Thank you for the wonderful service. I am grateful to have had Dirito Brothers referred to me. More

by SUSANNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased that you appreciate the service from our team at Dirito Brothers Walnut Creek Volkswagen. We value your gratefulness and always strive to maintain high-quality customer relations. Thank you for allowing us to serve you.

February 12, 2024

Great service, on time and professional. Scheduling was fast and convenient. Offered shuttle service if needed. More

by marcialc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team at Dirito Brothers Walnut Creek Volkswagen kept everything timely and professional. We put much stock in the convenience of scheduling and availability of shuttle service. Thanks for your feedback!

February 11, 2024

My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind feedback. Maintaining transparent communication and respecting timelines are crucial aspects to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to serving you again in the future.

February 10, 2024

Helpful and quick. Appreciate the rides on Lyft. Sean was great. Thank you. Your personnel are very efficient and kind. More

by bpaltenghi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that our team offered prompt service and convenience with Lyft. Here at Dirito Brothers Walnut Creek Volkswagen, we value your kind feedback on our efficiency. Thanks!

February 08, 2024

Your sales staff went above and beyond to help me with my VW and a personal problem I had. I was very happy with the outcome. More

by ghs42847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and another women who I didn't get her name.
Feb 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our team at Dirito Brothers Walnut Creek Volkswagen could assist you with your VW. Your satisfaction is important to us.

February 07, 2024

Marina Felix in the service department was awesome in setting up all that I needed to have done to my car. Kevin Huber took great care of me when I dropped off my car. He even arranged transportation to More

by RUBYMADRID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate this kind review. We always strive to provide comprehensive service assistance and are glad to know that our team was capable of aiding you effectively. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

February 07, 2024

Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and More

by STONEROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don & Ron Dirito
Feb 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for staying loyal to Dirito Brothers Walnut Creek Volkswagen and our steadfast team, particularly in the service department. We're committed to providing solid vehicles and excellent service that promote happy motoring indeed! Your continued trust means a lot to us.

February 05, 2024

Great and excellent cervice from Marina! Very profesional and attentive, making sure that my car gets the proper attention, great general knowledge and very helpful,I’m going to bring my c More

by fluffylopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marina is the best! Very helpful and attentive!
Feb 06, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your compliments. Our team, like Marina, is always meticulous and professional in ensuring vehicles get the deserved attention at Dirito Brothers Walnut Creek Volkswagen. Thank you!

February 04, 2024

Friendly, easy check-in and quick pickup at completion of work. A very clean facility. More

by ban-chan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's heartening to hear about your smooth experience with the check-in and pick-up at Dirito Brothers Walnut Creek Volkswagen. We're glad you found our facility tidy as well. We always aim to maintain a clean, welcoming environment for our customers.

February 03, 2024

Service Department did everything right. Called me to update my I.D. 4, and was ready for the drop off when I arrived. Stayed in touch with me during the time my vehicle was there, and the More

by pjl603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to share your pleasant experience at Dirito Brothers Walnut Creek Volkswagen. Your praise will be shared with the Service Department team who facilitated an efficient update for your I.D. 4 and ensured timely service throughout your visit. Thank you for choosing us, it's always our goal to provide helpful information and exceptional help.

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