Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent customer service was received on this occasion. Prompt communication and good video explaining what repairs were needed. Prompt communication and good video explaining what repairs were needed. More

I was delighted with the service as well as the people. Thank you and see you in my next service. Thank you and see you in my next service. More

thank you. service was high quality and effective. always appreciate coming to this location in Walnut Creek service was high quality and effective. always appreciate coming to this location in Walnut Creek More

The panel wasn’t properly put on the bottom of my car. As soon as I left the dealership and got on the highway, it disconnected and was dangerously dragging against the road. There was clearly and error i As soon as I left the dealership and got on the highway, it disconnected and was dangerously dragging against the road. There was clearly and error in assembling it after checking the engine. More

Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More

Kevin and the entire staff of Dirito Brothers Walnut Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. More

My car was towed in with electrical problems. Kevin called with some question marks because they weren't sure and they were backed up. By the next day, they determined it was a battery and I was Kevin called with some question marks because they weren't sure and they were backed up. By the next day, they determined it was a battery and I was able to drive away the following day. Always appreciative. Bob. More

Sean does a great job, always straightforward and helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. More

Sean was so helpful. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. Sean helped to replace my steering wheel twice. I drove from Redwood City, to Walnut Creek, which is about an hour away. Sean said to replace the steering wheel on the same day so I wouldn't have to drive back. That was a huge convenience. I've been driving around for 5 days now, and no issue! I'm thrilled. Sean was communicative, understanding, and helpful. More

I was greeted upon getting to the service desk; Kevin introduced himself and would be riding point on the service. He gave me an estimate and told him to proceed. He indicated that if would be ready earl introduced himself and would be riding point on the service. He gave me an estimate and told him to proceed. He indicated that if would be ready early afternoon. This is the 2nd repair on this car. On the car inspection report I now have an oil seal leak @ the oil pan. More