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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,892 Reviews

2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 01, 2024

marina was a great help. she was very friendly and personable, and made the process so easy to navigate. she’s terrific! More

by DRSPAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team made your visit easy at Dirito Brothers Walnut Creek Volkswagen. Let us know if you need anything else.

October 31, 2024

Had my 30K inspection done on Tuesday with Sean Thomas. The whole process went efficiently and smoothly. Sean was excellent as usual in providing the best customer services and I am very happy with the q More

by Tanggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Excellent customer services by Sean!
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you enjoyed your 30K inspection with our team. Our goal at Dirito Brothers Walnut Creek Volkswagen is to provide top-tier customer service. Thank you for sharing your experience.

October 31, 2024

Great people. Great service. Highly recommend! They are friendly and informative and patient as well. More

by JESSICA.CHAUHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Really appreciate your recommendation. The team at Dirito Brothers Walnut Creek Volkswagen is dedicated to being helpful and friendly.

October 31, 2024

Scheduling, the facilities and customer service were excellent. The product was delivered on time. No complaints. More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We're glad to have met your expectations!

October 31, 2024

Service provider (Kevin) tried to charge me the wrong price (higher) for the oil change and filter change from what is promoted on your website and also was not "aware" of the 10% discount that you were More

by CECILIACUNEO18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is our top priority and I would appreciate the opportunity to speak with you about your overall experience with our Service Team during your recent visit for an oil and filter change. Please reach out to me at a time that works best for you so we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 30, 2024

Awesome Effective Organized when I got there Proficient with the timing Love how technology driven you are Kevin was awesome More

by KELCOLE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great hearing our team at Dirito Brothers Walnut Creek Volkswagen made such a positive impression. We appreciate your feedback on the technology and efficiency you experienced. Thanks for sharing your thoughts!

October 30, 2024

Got me in and out fast and addressed all my issues effectively. It was warranty work More

by Bicyclemech1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for choosing Dirito Brothers Walnut Creek Volkswagen for your warranty service. We're glad our team could help you quickly. Take care!

October 30, 2024

Excellent customer service. Easy to work with and punctual. This was the first time I serviced my car. More

by bsahar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback. We’re pleased to provide quality service at Dirito Brothers Walnut Creek Volkswagen.

October 28, 2024

Consistently great service. They waived the normal $50 cost to inspect the brakes on my ID.4 which had been squeaking. More

by Dave R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. Dirito Brothers Walnut Creek Volkswagen values providing consistent service, and we're pleased to have met your expectations with the brake inspection on your ID.4. Wishing you smooth rides ahead.

October 28, 2024

Sean was amazing and very helpful. He took the time to explain everything to me and did an amazing job keeping me up to date with the progress of the car More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We’re happy to hear our team was able to assist you.

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