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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,895 Reviews

2,895 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 15, 2024

Great customer service. Very efficient and they care for their customers , i love how they call and let us know the status of the car. More

by ERNESTRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback on our customer service and communication at Dirito Brothers Walnut Creek Volkswagen. We appreciate your recognition of how we keep our customers informed about their car's status. We are proud to serve you effectively.

June 14, 2024

Super friendly, easy to get an appointment. They could put some candy out in the waiting room though. More

by AdSproul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the ease of scheduling and friendly service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your business.

June 14, 2024

Fantastic people and great customer service. We have purchased 4 cars over the years…constantly couts More

by TEAMHERZOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued loyalty to Dirito Brothers Walnut Creek Volkswagen and trusting us for multiple car purchases. We appreciate your recognition of our customer service team's efforts. Please don't hesitate to reach out if you need further assistance with any vehicle.

June 12, 2024

Marina is prompt, professional, and easy to work with. My experience at Dirito Brother is always positive. More

by ERGARCIA1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive feedback about the service received from our team at Dirito Brothers Walnut Creek Volkswagen. We greatly appreciate your continued support.

June 11, 2024

The dealership has always delivered excellent customer service, from the day we bought our vehicle back in 2017. This experience was no different. Thank you! More

by G.HENDERSONII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your consistent positive experiences with Dirito Brothers Walnut Creek Volkswagen. It's great to hear that our customer service continues to meet your expectations since 2017. Thank you for choosing us for your automotive needs.

June 10, 2024

Good service, pleasant staff over the years. My only concern is the expense of service. I understand everything has “gone up” yet seems a bit over the top at times. More

by NLBURNS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing the service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and if you have any further comments, please feel free to reach out directly to discuss them with us.

June 10, 2024

Service was excellent and timely. The also gave me updates throughout the process of any findings they had. I will definitely be returning for future services. More

by SEAN@FRIELE.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the excellent service and timely updates at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to assisting you again with future services.

June 08, 2024

I was happy with the communication and the information given to me by the mechanics and the work itself. The only thing I wasn't happy about was that my car had to be there for more than two days. I w More

by JMBELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about the communication and maintenance provided by our team at Dirito Brothers Walnut Creek Volkswagen. We understand the inconvenience caused by extended service time, and we encourage you to reach out should you wish to discuss this further. Thank you for your understanding.

June 07, 2024

Dirito Brothers Servicer Center gave me First Class service. The staff was great. I had a great experience. More

by connellcj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen Service Center. We appreciate the feedback on our staff and service.

June 07, 2024

I like the profesional and friendly service specially that you have somebody who speak my Language Spanish. More

by monico.palomino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for noting the professional and friendly service at Dirito Brothers Walnut Creek Volkswagen, including our Spanish-speaking staff. We appreciate your feedback on our diverse team's efforts to assist all customers effectively.

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