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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,892 Reviews

2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 16, 2024

Always a great customer experience when having my Atlas serviced at Walnut Creek VW dealership!!! More

by candy.gallegos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your Atlas. We're pleased to know you've had great experiences with our team.

November 16, 2024

Always a great customer experience when having my Atlas serviced at Walnut Creek VW dealership!!! More

by candy.gallegos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your positive experience with us at Dirito Brothers Walnut Creek Volkswagen. It's great to know you find our service valuable when bringing in your Atlas.

November 15, 2024

The service was nice and the person was very friendly. It was a nice experience overall. More

by LCURRID28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. Thanks for sharing your experience with our team.

November 12, 2024

Long overdue review. The service advisor "Marina" was nice over all, but also overall she didn't really seem to have much actual experience with the cars as opposed to ha More

by DELAJOHN_90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know your feedback is very important to us. I would like to speak with you about the level of communication you received from our Service Team regarding the Sunbit credit offered. At your earliest convenience, please reach out to me directly so we may discuss this further. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 11, 2024

Service advisors are very helpful, attentive and the work is good. They keep me well informed. The dealership is in a great location, too. More

by GEORGEOLIVERHOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing such positive feedback about our service advisors and location. Enjoy your day from all of us at Dirito Brothers Walnut Creek Volkswagen.

November 11, 2024

Do not know why they would NOT wash my car after service, especially since we asked multiple times More

by pat_art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is very important to us. I would like the chance to speak with you about your recent experience with our Service Department regarding a car wash and the condition in which you received your vehicle. If you would kindly contact me directly at a time that works best for you, it would be greatly appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 11, 2024

Nice job is what I would say if I wasn't required to provide more. More

by MEHAMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five-star rating to Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback.

November 10, 2024

Very happy with the Dealership but estatic about your awesome personnel that schedule us, wtite up our wies, understand what we need and otherwise take care of us customers. The best of the best, bar NON More

by ralpha99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen and our team. We're very pleased to know that our team has made such a positive impact in your experience with us. I'll be sure to pass along your gratitude; it will mean a lot.

November 10, 2024

Sean is the best, hands down. He's a fairly busy man, but alwas helps and ensures I am taken care of. More

by Shawn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words about our team. We look forward to serving you again.

November 10, 2024

Well i had a good experience with Dirito brothers walnut creek VW and excellent customer service More

by SAMSONCHAULO04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. It's great to hear about your positive experience with our customer service.