Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews
Call Service Center (925) 448-9940

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
November 24, 2022

Super easy scheduling, Awesome service advisor. Competitive pricing for service and service was completed at the time promised. Also very nice dealership and waiting area. More

by Russ65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Vazquez
Report | Print
Nov 26, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Russ. It's rewarding to learn from your five-star review that you enjoyed the benefit of being able to conveniently schedule your appointment. Our Service Department completed the maintenance job on your vehicle promptly at a reasonable price. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs.

November 17, 2022

Great services. Friendly staff. I had a great experience bringing my car in for service. More

by BUMBLE1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a five-star review, we appreciate it. We are excited to have you as a customer of Dirito Brothers Walnut Creek Volkswagen. Be assured that you can always expect that same level of service, no matter what you need help with. Take care.

November 17, 2022

Francisco checked me in and he was very nice. Always a pleasant experience getting my car serviced at Dirito Bros. More

by JAMISONCROSBY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Report | Print
Nov 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this positive rating, Jamison. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come back to see us in the future.

November 16, 2022

I’m always very pleased with the service and people I deal with at Doritos Brothers. More

by CARLTWO45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this great rating. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come see us again in the future.

November 13, 2022

Francisco was fantastic. My car was having a 80K miles service. The break was in need to be replaced. He was kind enough to give me a loaner to use for the next day while More

by vanessa.szumlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Vanessa, we are so glad you received an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you for this fantastic review and feedback. We hope to serve you again in the future.

November 13, 2022

I went in for an oil change. The team did more than an oil change replacing my filters among other things. Now the front air vents dont work. Terrible service. More

by RSTANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your experience with our Service Department. If possible, I would like to speak with you about the condition of your front air vents. Please call or email me directly at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 10, 2022

Kevin was so helpful. Great patience & thoroughness looking for the sound I couldn't describe. More

by PSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic - Pat I believe was his name, Tim Luong
Report | Print
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for coming to Dirito Brothers Walnut Creek Volkswagen. Our staff was happy to help you with patience and thoroughness. We appreciate your recommendation and look forward to having you back if you need us.

November 10, 2022

Very friendly with great customer service! My service technician followed up to let me know when the parts that were ordered had been received so I could make an appointment and get the repair More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Monica, we are thrilled to read our Service Team was both friendly and informative providing a great dealership experience. Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us a five-star review. Please don't hesitate to reach out if there's anything else we can do.

November 09, 2022

Service scheduled time and plan are always on time, within the car requirements and more than fair; Greatly appreciate the attention and support to determine the current recurring problem. Nice Work More

by kwmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Thank you for your review. We are happy to know that you continue to receive timely and attentive service here at Dirito Brothers Walnut Creek Volkswagen. Our Service Department takes pride in providing excellent support to our customers. Please reach out to us if you need any further assistance. We are always here for you!

November 06, 2022

Marina was swift and efficient at my drop off and pick up. She recommended to add a tire rotation, which I was happy to add and the price was very fair. More

by KATHYRAY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Kathy, we are so glad to provide you a swift and efficient service experience here at Dirito Brothers Walnut Creek Volkswagen. Our team is so appreciative and welcome you back anytime that you may need us.

1
...
115
116
117
...
311