Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,095 Reviews

3,095 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
December 02, 2022

Great atmosphere n clean facilities, awesome friendly n knowledgeable staff. On time service return time. I recommend them to my family and friends. More

by JEMCVANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We're glad you're happy with the way we do business here. Thank you for the five-star review of the service facilities and promptness of the Service Team. Please don't hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen in the future if you need any further assistance. Have a great day!

November 30, 2022

Marina was awesome! ! She was positive, detailed, efficient, hard working and clear. It was a fantastic experience More

by JONCAMPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jon, thank you for taking the time to leave us a positive review. We are happy to learn that our Team was able to assist you and was able to make the overall experience at our dealership positive. If you need any further assistance, feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen!

Dec 01, 2022 -

JONCAMPO responded

Marina was awesome!

November 30, 2022

Although at 15k miles I was not expecting to need rear brakes on my Taos. The service department let me know of a promotion that would lower the cost. The time it took to service my vehicle was excellent. More

by AGIBSON315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Nov 30, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for taking the time to provide a detailed a positive review. Here at Dirito Brothers Walnut Creek Volkswagen, we pride ourselves on providing our valued customers with the best quality service, and please let us know if there is anything else we can do to assist you further.

November 26, 2022

They are nice people but have limited appointments available, no actual express (day of) service, did not charge or wash my EV like Modesto Wolkswagon does. Also, you have to hold for a long time to e More

by JEN.GOSSETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Nov 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Jen, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your experience thus far with our Service Department. Can you please email me with your preferred contact information? I appreciate your time! Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 24, 2022

Super easy scheduling, Awesome service advisor. Competitive pricing for service and service was completed at the time promised. Also very nice dealership and waiting area. More

by Russ65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Vazquez
Nov 26, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Russ. It's rewarding to learn from your five-star review that you enjoyed the benefit of being able to conveniently schedule your appointment. Our Service Department completed the maintenance job on your vehicle promptly at a reasonable price. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs.

November 17, 2022

Francisco checked me in and he was very nice. Always a pleasant experience getting my car serviced at Dirito Bros. More

by JAMISONCROSBY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Nov 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this positive rating, Jamison. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come back to see us in the future.

November 17, 2022

Great services. Friendly staff. I had a great experience bringing my car in for service. More

by BUMBLE1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a five-star review, we appreciate it. We are excited to have you as a customer of Dirito Brothers Walnut Creek Volkswagen. Be assured that you can always expect that same level of service, no matter what you need help with. Take care.

November 16, 2022

I’m always very pleased with the service and people I deal with at Doritos Brothers. More

by CARLTWO45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this great rating. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come see us again in the future.

November 13, 2022

I went in for an oil change. The team did more than an oil change replacing my filters among other things. Now the front air vents dont work. Terrible service. More

by RSTANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your experience with our Service Department. If possible, I would like to speak with you about the condition of your front air vents. Please call or email me directly at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 13, 2022

Francisco was fantastic. My car was having a 80K miles service. The break was in need to be replaced. He was kind enough to give me a loaner to use for the next day while More

by vanessa.szumlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Vanessa, we are so glad you received an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you for this fantastic review and feedback. We hope to serve you again in the future.

...
115
...