Dirito Brothers Walnut Creek Volkswagen - Service Center

Great service from Marina and the service team at Dirito brothers. I will be back. brothers. I will be back. More

Brought my 2019 GTI in for a recall software flash. I had also inquired about having my front differential serviced as the owners manual states it should be serviced every 3 years. The cost was to be a I had also inquired about having my front differential serviced as the owners manual states it should be serviced every 3 years. The cost was to be around $200, but the service department let me know that after attending a new conference they learned that VWOA decided the diff doesn’t need to be serviced. They were honest and upfront and saved me $200. FRANCISCO was awesome and did a great job communicating, and Nanika made me a great Ofer on another car. Will be back when its time for a new car. More

Efficient; reasonably-priced, attentive to my servicing needs; friendly and competant service representatives and other staff needs; friendly and competant service representatives and other staff More

The service department at this dealership is very responsive and committed to your satisfaction. My service advisor, Marina, is very thorough and always friendly. responsive and committed to your satisfaction. My service advisor, Marina, is very thorough and always friendly. More

Francisco gets 5 stars - excellent service and interactions with him. Dealership should work on accommodating customers in a more expedient way. Things take too long in terms of check in. I had a interactions with him. Dealership should work on accommodating customers in a more expedient way. Things take too long in terms of check in. I had an oil change done and it took 2 1/2 hours while I waited in Walnut Creek. An oil change and checking of fluids takes no more than an hour, tops. I made an appointment, arrived 10 minutes early before my appointment time, but had to wait to be checked in. I am a former customer at Toyota Dublin. They are the customer service model! More

Your team makes car maintenance very convenient. The Service Dept is always friendly, helpful and efficient. My car is going on 6 years old and looks and runs as if it is brand new - thank you! The Service Dept is always friendly, helpful and efficient. My car is going on 6 years old and looks and runs as if it is brand new - thank you! More

Friendly staff, easy to schedule service on website. . Waiting area is really nice and complimentary coffee . Waiting area is really nice and complimentary coffee More

Your team makes car maintenance very convenient. My car is still in great condition, going on 9 years - thank you. My car is still in great condition, going on 9 years - thank you. More

Enjoy the customer service details and amiability of the team members device was fast and on time team members device was fast and on time More

Had to tow a 2020 Jetta down to Diritio Brothers to have the rear blind spot sensor calibrated, had the pleasure to work with Service Writer Sean Thomas. repairs were done fast and I was updated on the repa the rear blind spot sensor calibrated, had the pleasure to work with Service Writer Sean Thomas. repairs were done fast and I was updated on the repairs status daily. Great Service !!! More