Dirito Brothers Walnut Creek Volkswagen - Service Center

While I typically work with Marina, Sean took care of this visit and did a very nice job. He kept me apprised of what was going on and handled things precisely as I wanted them done. Further, after the this visit and did a very nice job. He kept me apprised of what was going on and handled things precisely as I wanted them done. Further, after the job was complete he went to some extra trouble to find some information for me. Thanks and nice job. More

I purchased a 2022 VW ID. 4 in August 2022, and have had my car in the shop 4 times since then. Not only that, my problems are never resolved as additional parts always need to 4 in August 2022, and have had my car in the shop 4 times since then. Not only that, my problems are never resolved as additional parts always need to be ordered that I’m still waiting for. I’ve had to get a lemon law lawyer because of the problems with this car and I’ll never purchase another VW car again. More

Francisco was very nice and knowledgeable. Dealership is very efficient. I like the use of Lyft to shuttle. Dealership is very efficient. I like the use of Lyft to shuttle. More

The service center was quick and very professional. Thank you Kevin for your wonderful communication. Thank you Kevin for your wonderful communication. More

Efficient, did what needed to be done, gave my wife’s bug a $20 birthday gift off bill, she’s happy, I’m happy! a $20 birthday gift off bill, she’s happy, I’m happy! More

Its fine it’s clean people are nice could still be a bit more time efficient more time efficient More

My experience was fine. It’s really not necessary to demand a review each time how would you rate me as a customer? It’s really not necessary to demand a review each time how would you rate me as a customer? More

Service center is clean and managed well. Professional service & good communication by the service rep Kevin. Professional service & good communication by the service rep Kevin. More

Parts department confirmed they had my part days before the appointment for an oil change and part install. After waiting 3.5 hours (2.5 hours in the waiting room at the dealership) I was informed that the the appointment for an oil change and part install. After waiting 3.5 hours (2.5 hours in the waiting room at the dealership) I was informed that they didn’t have my part and they only did the oil change. I would have rescheduled if the dealer had the courtesy to tell me that they no longer had the part I ordered. Not to tell me sooner during the actual appointment while I’m sitting there is horrendous service. 3.5 hours for an oil change is also too long. An alarm was going off for 2.5 hours non-stop while I sat in the waiting room. Employees were vocally dissatisfied by their quality of work environment and the ignored me to fix a printer when I came to pick up my car after the incomplete, slow service. Other dealers in the area provide car washes, timely service, and charge less. More

Service was quick and professional. Thank you Sean for being amazing and always conducting great customer service! Thank you Sean for being amazing and always conducting great customer service! More