Dirito Brothers Walnut Creek Volkswagen - Service Center

Thank you Terrance! You are awesome! I appreciate your help and attention to our needs. You are awesome! I appreciate your help and attention to our needs. More

I’ve been coming to the Dorito Brothers for 15 years. Great place to get your car serviced. Approachable people and comfortable waiting room. Great place to get your car serviced. Approachable people and comfortable waiting room. More

every time I go there the people are very nice and polite.i get my calls fast when my car is ready. polite.i get my calls fast when my car is ready. More

I did not make an appt. but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and great communication. More

The people I worked with were professional, knowledgeable and friendly. Mike Raff was very helpful and I would give him the highest rating. Sean Thomas, is very helpful with any questions I had and display and friendly. Mike Raff was very helpful and I would give him the highest rating. Sean Thomas, is very helpful with any questions I had and displayed patience and poise. More

The window replacement went rather well, and I had not problems or complaints. It was a pleasant experience. problems or complaints. It was a pleasant experience. More

In January, I brought in my '17 Alltrack in to Dirito Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent when driving in heavy traffic. The adviser said they'd investigate and let me know if any necessary repairs would be covered under the bumper-to-bumper CPO warranty. About five hours later, I received a phone call from the service adviser who said they were unable to replicate the issue and that I could come pick up my car. When I arrived, the adviser directed me to the cashier where they charged me nearly $500 for diagnosis. How can this be when they did not perform any work on my car?? Regardless, how could they justify TWO resources spending MULTIPLE hours trying to replicate an issue under a variety of road/driving conditions (according to them)? On a previous service visit, I'd requested an suspension noise be looked into. On that visit, the technician disassembled the strut, reassembled/torqued all fasteners and lubricated where necessary, and didn't charge me a dime because it was a "known issue" per service bulletin. On this visit, the adviser said that both he AND the technician attempted to replicate the issue without success and decided to charge me for an arbitrary amount of service time they spent "diagnosing" a non-existent issue, according to them. I will certainly think twice before bringing my car back to Dirito Brothers Volkswagen again for service, I will not be referring any friends or family to this dealership for any transaction or service in the future. More

very good service and communication nice staff all over the lyft driver was good and amazing the lyft driver was good and amazing More

Friendly staff, ready when promised, clean facilities, drop-off inside out of the rain and wind. drop-off inside out of the rain and wind. More

Great service, attention to detail, very pleased with the total experience. A well trained Staff. total experience. A well trained Staff. More