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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,097 Reviews

3,097 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 20, 2023

i sent a review earlier today and just noticed I failed to mention wonderful Jesus. he detailed my car inside and out. Now looks spankin' shiny new. Thank you so much. More

by SASS
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review. Our team here at Dirito Brothers Walnut Creek Volkswagen is thrilled to read that you had a wonderful experience with us. If there is anything else our team can do to assist you, please feel free to reach out.

April 19, 2023

Thank you for providing Excellent Customer Service, and thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you s More

by CBUTTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for trusting us here at Dirito Brothers Walnut Creek Volkswagen with your vehicle. We are so pleased to know that our Service Team provided you with great customer service while you were having your radiator repaired under your warranty. We appreciate you leaving us this remarkable 5-star review and welcome you back anytime if you require anything else.

April 19, 2023

They did very good job. Timing and Lyft service. The only concern I have usually they clean and wash the car with service which it did not happen. More

by KAYDEL96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for leaving us this phenomenal 5-star review. We appreciate your feedback and are glad to know that our Service Team could assist you with your timing belt, as well as with a Lyft ride. It makes us so glad to know you are pleased with the quality of service you received as well. We are so honored to have you as one of our loyal guests here at Dirito Brothers Walnut Creek Volkswagen and hope that you continue to choose us for your vehicle's future needs.

April 19, 2023

Kevin Hubert always offers amazing service. The experience is unique because of how carefully and thoroughly every part of the service is explained. For nine years, Kevin has been the main rea More

by MICHELE FERRARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Michele, we are grateful for this outstanding 5-star review. It makes us thrilled to learn that our Service Team has provided you with excellent service over the last nine years. We are happy to know that you enjoy how thoroughly they make sure to explain your services as well. We appreciate you being one of our valued guests here at Dirito Brothers Walnut Creek Volkswagen and look forward to assisting you with your future auto-related needs.

April 19, 2023

They provided the required inspection but did not reset my change oil light although I had told the service agent that I had just changed the oil and filter. Also, the required service was quoted around $ More

by KAMSLM
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your experience with us, as we wish to provide great service for every guest. Please reach out to me so that we can address the feedback you've shared about our pricing. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 19, 2023

Kevin is always great! Super helpful will always recommend Dorito Brothers to others! Thank you so much for the amazing service! More

by zekriamichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your outstanding 5-star review. It is such a pleasure to read that our team was helpful during your visit, and we truly appreciate your kind recommendation. We hope you enjoy the rest of your day.

April 19, 2023

Walnut Creek VW in my view is very professional and polished. After owning other makes and dealing with Service and Maintenance, I will never buy anything but VW. Feels like family and my car drives More

by SASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : shannon,
May 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful to receive this outstanding 5-star review! Thank you for pointing out how you find our staff here at Dirito Brothers Walnut Creek Volkswagen to be professional and polished. It makes us glad to know you enjoy your Volkswagen and that our team always greets you with a smile, as well as provides you with excellent service. Please do not hesitate to let us know if you require any future auto-related assistance.

April 19, 2023

Please Enjoy, and thank you for being there for my automobile! See your Service department for my oil change, later in the year! Thank you! More

by CBUTTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to know you had a positive experience with us here at Dirito Brothers Walnut Creek Volkswagen. It makes us glad to know our Service Team could take care of your vehicle for you. Thank you for writing this 5-star review and we look forward to assisting you with your vehicle's oil change.

April 17, 2023

Appreciate the dealership being flexible in my drop off time. Gave a good estimate on the timing of pickup and offered a Lyft ride back home. More

by TMAGIZH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It brings us joy to receive your five-star rating and review. We'll be sure to let our Service Team here at Dirito Brothers Walnut Creek Volkswagen know about their accommodating great service.

April 17, 2023

Kevin was a great rep. Service was timely and drop off and pick up were easy. More

by GREGEWILSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

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