Dirito Brothers Walnut Creek Volkswagen - Service Center

I always receive excellent service from Dirito Brothers and would recommend this dealership to all. and would recommend this dealership to all. More

Great attention to detail, on-time in and out answered my questions and felt my cars health was in good hands. questions and felt my cars health was in good hands. More

Great service from Nanika. I would definitely purchase again from this dealership. The purchase process was super smooth. I love my new car! I would definitely purchase again from this dealership. The purchase process was super smooth. I love my new car! More

Friendly staff but realized after the fact, when it was too late, and we are stuck with this car, it did not have safety features we needed. The dealer never showed us the original sticker, another dealer too late, and we are stuck with this car, it did not have safety features we needed. The dealer never showed us the original sticker, another dealer was able to, the dash has check boxes for features not on the car, and the quick reference guide in the glove box also mentions features not on the car we bought. I was very specific and mentioned several times I wanted alerts for my teen driver. Should have just bought an S for what we got. Have purchased Mercedes, Lexus and Toyota in the past and this has never happened. I work in the Ford Motor Co. lemon law litigation department and appreciate you have to know what you are buying however with names such as “front assist,” and “pedestrian monitoring,” etc. it is very misleading. This feature does not “monitor” or alert for pedestrians. You would have to practically, or actually, run someone over going at a high rate of speed, not pedestrian crossing speed, for this feature to help at all. Kindly REMOVE check boxes from cars that don’t have that feature. Educate your dealers more too. I actually took the car in thinking my sensors were broken. The servicing dealer (a different than where we night the car) also thought the car should alert based on VIN search, and took the car in for repair and wasted my time. They were understandably also confused about what alerts my car should have. Extremely disappointed. More

I rate Service Consultant Good; but Not happy that problem was not fixed. Now I have to leave car for 2 days, so they can find reason why car suddenly turns off while driving. I am missing work doing problem was not fixed. Now I have to leave car for 2 days, so they can find reason why car suddenly turns off while driving. I am missing work doing this, but I find unsafe to drive. More

Dirito bros was very reliable and thrustworthy car service. I'm a repeat customer always. service. I'm a repeat customer always. More

I've never purchased a used vehicle before so having to take my vehicle back (now 2 times) for items that should have been in working order is a nuisance. Service has been accommodating, but I still wish e take my vehicle back (now 2 times) for items that should have been in working order is a nuisance. Service has been accommodating, but I still wish everything worked from the beginning. More

Sean was great to work with. Fast and efficient. Got my issue solved promptly. Will definitely recommend. Fast and efficient. Got my issue solved promptly. Will definitely recommend. More

Quick service and they kept me updated throughout the process. Able to get it sorted in one go instead of needing multiple trips. process. Able to get it sorted in one go instead of needing multiple trips. More

Quick turnaround, and fixed problem - a relief to have repair completed finally for known issue with my year repair completed finally for known issue with my year More