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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,630 reviews

December 10, 2024

I brought my car in for a simple oil change. Now have a significant leak supposedly from my oil pan, which was replaced less than 2 years prior. So, went in with no issues, left with significant More

by emje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t have my paperwork handy to know the peoples nes
Dec 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your review. I’d like the chance to connect with you regarding your recent oil change and your vehicle's oil pan. Please send me your contact information so we can discuss this further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 09, 2024

When dropping off my car I wrote down the things I was there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact More

by SARAH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Sarah, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Team regarding the quality of communication and the level of customer service that you encountered. Please email me with your preferred contact information. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 08, 2024

My service advisor, Marina, was excellent! She communicated regularly and anticipated my needs. I would work with her again. More

by dabland08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is glad you experienced excellent service with our team. We appreciate your kind words and confidence in us.

December 07, 2024

Kevin and staff were wonderful. They made procedures clear and assist in any way needed. Deeply appreciated getting use of rental til car was ready. More

by rosemarievierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We're happy to hear our team was helpful and that the rental car met your needs. Wishing you safe travels ahead.

December 07, 2024

Dirito Bros. VW service dept. is excellent, and the personal are very professional. Thank You More

by CALVINYOUNG1035
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words. We appreciate you recognizing our team's professionalism at Dirito Brothers Walnut Creek Volkswagen. Take care!

December 07, 2024

Marina's attitude towards her work is on entirely different level. Never disappoint, excellent service. Incredibly knowledgeable and keeps me apprise of the process. Many thanks Marina, You are t More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you've had such a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Our team's dedication certainly makes a difference, and your feedback is invaluable to us. Thank you for sharing your thoughts and supporting us.

December 06, 2024

Fantastic dealership to work with! ! Their customer service is top notch. Have purchased multiple cars here and keep coming back. More

by kwinterbotham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy that our team at Dirito Brothers Walnut Creek Volkswagen continues to meet your needs. Thank you for choosing us for all your purchases.

December 06, 2024

Zack and the entire staff's laid back confidence was refreshing straight forward, non-pushy treatment made the car buying experience painless. We will look to Dirito Brothers first for our next car buyi More

by LIBATIONS4YOU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's wonderful to hear our team's approach made your car buying experience smooth. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Looking forward to helping with your future needs.

December 06, 2024

Sean was extremely helpful and organized in his communication. He was very easy to work with. More

by CBURKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're glad you found our team helpful and organized at Dirito Brothers Walnut Creek Volkswagen.

December 05, 2024

Zach was friendly and knowledgeable about the vehicle I purchased. Seamless experience. Would buy again. More

by GPALOGLOU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you had a smooth experience with us. Enjoy your new vehicle!

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