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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,655 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,655 reviews

January 22, 2024

My service provider was incredible. Matina is hard working, honest, efficient and the reason we continue to come to Dirito. More

by JONCAMPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Matina and the valuable role she plays in our team at Dirito Brothers Walnut Creek Volkswagen. We hope to provide you with more quality service in the future.

January 22, 2024

Very courteous and professional. Explained the issue with my car in simple terms and delivered repairs as promised with no overcharge or hidden costs. More

by ROBERT.MULLER
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your trust in Dirito Brothers Walnut Creek Volkswagen. Our team strives to keep our pricing and repair process straightforward. We look forward to serving your auto needs consistently.

January 22, 2024

It was great working with John Benitez! He knew the battle like it was his own car and was very pleasant to work with. More

by MM
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for sharing your 5-star feedback. It's pleasing to know our team was great to work with and provided you with excellent customer care. We value your business here at Dirito Brothers Walnut Creek Volkswagen.

January 21, 2024

Work was done as agreed although the price was high. Service aria was neat. and clean More

by KABSQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback concerning pricing and the cleanliness of our service area at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is what matters to us most.

January 21, 2024

Very quick process. Polite and respectful. I appreciate the personal attention and that they trusted me to take the car out for a spin without a lot of paperwork. More

by GAIL9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear your experience at Dirito Brothers Walnut Creek Volkswagen was efficient and respectful. We always strive for a streamlined, trustful environment. Thank you for the high rating!

January 18, 2024

Timely, professional advice and service. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. More

by ATHOMAS2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's rewarding to hear you found our service timely and professional at Dirito Brothers Walnut Creek Volkswagen. We're always here for any of your vehicle maintenance needs. Your satisfaction is truly valued.

January 18, 2024

Easy online appointment. Follow up by text and email, video explaining the work done, on time pick up, great customer service by my advisor Kevin More

by J.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's important to us that your experience at Dirito Brothers Walnut Creek Volkswagen was smooth from start to finish. We're glad our online appointments and follow-up process were of help. Kevin and the customer service team appreciate your kind words.

January 18, 2024

They’re friendly and kindly, good service! I’ll be recommending to my friends for your shop. More

by Cyakura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and recommendation. It's pleasing to hear you felt we provided good service at Dirito Brothers Walnut Creek Volkswagen.

January 18, 2024

Service writers were very nice , service was quick and hassle free . Good communication . Good experience More

by vintagecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review about our service writers and efficient procedure at Dirito Brothers Walnut Creek Volkswagen. Clear communication is essential to us. Thanks again for sharing your good experience.

January 17, 2024

Everyone was friendly, polite and efficient. They followed through with their promises. Overall, it was a surprisingly wonderful experience. More

by IWEDTHEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive feedback and it's good to hear that you found our staff at Dirito Brothers Walnut Creek Volkswagen efficient. Should you need anything else, please don't hesitate to reach out.

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