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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,817 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,817 reviews

November 17, 2022

Great customer service. Very friendly. Gus went above and beyond to help us get to a mutually agreeable contract. And I love my eGolf!!! More

by philippa.erlank
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so thrilled to hear that you love that your eGolf! It was our pleasure to provide you with great customer service. Your five star rating and fantastic review is greatly appreciated here at Dirito Brothers Walnut Creek Volkswagen.

November 16, 2022

I’m always very pleased with the service and people I deal with at Doritos Brothers. More

by CARLTWO45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this great rating. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come see us again in the future.

November 14, 2022

Easy experience and great support from our sales person Andres. Made my daughter's first car purchase experience a good one! More

by MMATSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, congratulations to your daughter on her first vehicle. We are delighted to read you enjoyed an easy car-buying experience working with our Sales Team. Thank you for your four-star review and let us know if we at Dirito Brothers Walnut Creek Volkswagen can be of any further assistance.

November 13, 2022

Francisco was fantastic. My car was having a 80K miles service. The break was in need to be replaced. He was kind enough to give me a loaner to use for the next day while More

by vanessa.szumlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Vanessa, we are so glad you received an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you for this fantastic review and feedback. We hope to serve you again in the future.

November 13, 2022

I went in for an oil change. The team did more than an oil change replacing my filters among other things. Now the front air vents dont work. Terrible service. More

by RSTANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your experience with our Service Department. If possible, I would like to speak with you about the condition of your front air vents. Please call or email me directly at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 10, 2022

Kevin was so helpful. Great patience & thoroughness looking for the sound I couldn't describe. More

by PSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic - Pat I believe was his name, Tim Luong
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for coming to Dirito Brothers Walnut Creek Volkswagen. Our staff was happy to help you with patience and thoroughness. We appreciate your recommendation and look forward to having you back if you need us.

November 10, 2022

Very friendly with great customer service! My service technician followed up to let me know when the parts that were ordered had been received so I could make an appointment and get the repair More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Monica, we are thrilled to read our Service Team was both friendly and informative providing a great dealership experience. Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us a five-star review. Please don't hesitate to reach out if there's anything else we can do.

November 10, 2022

It was a nice experience, I was in and out with a new car in no time More

by JohnrobertVW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello John. Thank you for taking the time to share your positive five-star experience. Our Sales Team is dedicated to providing the right fit for our customers in a timely manner. Congratulations on your new car. Come back and visit us at Dirito Brothers Walnut Creek Volkswagen for any future needs.

November 09, 2022

Got in, listened to what we needed and presented a perfect car that met our budget. Great experience and couldn’t recommend them enough. Thank you! More

by paulolacerdasobral
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Paulolacerdasobral, we here at Dirito Brothers Walnut Creek Volkswagen are excited to learn you enjoyed a great car-buying experience working with our Sales Team. Thank you for your fabulous five-star review and recommendation on behalf of our team. Congratulations on your new vehicle. We look forward to welcoming you back for any future needs.

November 09, 2022

Service scheduled time and plan are always on time, within the car requirements and more than fair; Greatly appreciate the attention and support to determine the current recurring problem. Nice Work More

by kwmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Thank you for your review. We are happy to know that you continue to receive timely and attentive service here at Dirito Brothers Walnut Creek Volkswagen. Our Service Department takes pride in providing excellent support to our customers. Please reach out to us if you need any further assistance. We are always here for you!

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