Dirito Brothers Walnut Creek Volkswagen

Kevin Hubert was outstanding. My Jetta had a tire that two tire shops could not repair nor replace. Even though I dropped by the dealership late in the day and without an appointm My Jetta had a tire that two tire shops could not repair nor replace. Even though I dropped by the dealership late in the day and without an appointment, Kevin took the time to listen to my situation and right away ordered the tire, squeezed me into an already full schedule the very next morning and got the job finished that afternoon. I highly recommend this service department. More

I was greeted upon getting to the service desk; Kevin introduced himself and would be riding point on the service. He gave me an estimate and told him to proceed. He indicated that if would be ready earl introduced himself and would be riding point on the service. He gave me an estimate and told him to proceed. He indicated that if would be ready early afternoon. This is the 2nd repair on this car. On the car inspection report I now have an oil seal leak @ the oil pan. More

Sean was so helpful. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. Sean helped to replace my steering wheel twice. I drove from Redwood City, to Walnut Creek, which is about an hour away. Sean said to replace the steering wheel on the same day so I wouldn't have to drive back. That was a huge convenience. I've been driving around for 5 days now, and no issue! I'm thrilled. Sean was communicative, understanding, and helpful. More

Sean does a great job, always straightforward and helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. helpful, I appreciate the way Dirito does business and plan on being back for whatever I need in the future. More

Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More

Kevin and the entire staff of Dirito Brothers Walnut Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. More

My car was towed in with electrical problems. Kevin called with some question marks because they weren't sure and they were backed up. By the next day, they determined it was a battery and I was Kevin called with some question marks because they weren't sure and they were backed up. By the next day, they determined it was a battery and I was able to drive away the following day. Always appreciative. Bob. More

Service department very good. Experience was very good . Options clear with communication and delivered the service in a timely manner. Experience was very good . Options clear with communication and delivered the service in a timely manner. More

Good thanks for addressing my issue Friendly staff thank you I don’t have anything else to say thank you I don’t have anything else to say More