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Dean Team Subaru Volkswagen

Ballwin, MO

4.9
6,206 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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15121 Manchester Road

Ballwin, MO

63011

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Showing 6,206 reviews

February 19, 2024

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Harrelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024 -

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

February 17, 2024

I purchased a car from Shawn a few weeks ago and it was by far the most pleasant car-buying experience for me! He was incredibly patient and very knowledgeable. Shawn made the experience really easy and wa More

by venetarizvic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Nethercott
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

Our leasing experience was awesome, quick, painless and a great deal on a quality vehicle. More

by jdh199
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Goevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Dean
February 16, 2024

Delovan was very helpful and not pushy at all. He let us take our time and ask any questions we want. More

by BigOleTeefMan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delovan Zewki
February 15, 2024

Working with Wes and the Dean Team crew was easy and fun! I felt confident about my purchase and appreciated their honest approach! I would highly recommend Wes and Dean Team to anyone looking to purchase th More

by melissatull829
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2024

The dealership and sales team were easy to work and communicate with. I appreciate the relaxed environment and attention to detail in my search as I navigated an important decision. I would recommend t More

by Lucas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2024

We are very pleased with the entire process of selecting the right Subaru for our current and future needs. Sam Goevert was our key contact throughout the experience and was instrumental in helping us decid More

by Thalley448Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Goevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duke Iwata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Martin
February 12, 2024

We worked with Shawn for the purchase of my new Forester. He was extremely knowledgeable about many makes of Subarus and helped to me determine that the Forester is what would best fit my needs. He was ver More

by JHorenkamp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Nethercott
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2024

My wife and I had a very positive experience with Sam. He was very responsive in communication leading up to the sale and accommodating for meeting me at a location closer to my home as well as taking car More

by Joel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Goevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2024

Paul Biermann and his team were efficient and met every question and concern with thoughtful answers! He helped us pick out a variety of cars that met our needs! Very professional! More

by Rein4run
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Biermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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