DePaula Ford

I came in for a simple oil change. Upon receiving my bill, I found out I was charged for a tire rotation without being asked if I wanted one. I was also charged for “parts.” Luckily I Upon receiving my bill, I found out I was charged for a tire rotation without being asked if I wanted one. I was also charged for “parts.” Luckily I caught the “parts” error and the charge was taken off my bill. The manager was not apologetic about this. I won’t be coming back to DePaula even for a simple oil change. More

Staff is nice, dealership is in desperate need of repair and or upgrade. Buying process was a bit disorganized and took way longer than expected. and or upgrade. Buying process was a bit disorganized and took way longer than expected. More

From start to purchase every single experience was kind, informative and sincere. Would definitely recommend their team. informative and sincere. Would definitely recommend their team. More

Nick was great throughout the entire sales process, and Gavin was very thorough explaining the new vehicle’s features/option to my daughter, and setting everything up for her. Gavin was very thorough explaining the new vehicle’s features/option to my daughter, and setting everything up for her. More

Great guy, not his fault but wildly too expensive even with discount. $200 to just check vehicle + $300+ in labor. Part costs under $200. This should cost between $400-500 max, not $705 after a $100 disco with discount. $200 to just check vehicle + $300+ in labor. Part costs under $200. This should cost between $400-500 max, not $705 after a $100 discount. Something is wrong in the pricing structure. Hopefully it's in your supplier costs and not in your company profit. More

I almost had a heart attack when my bill for an oil change and tire rotation came to over $297. The two dealerships I deal with in Saratoga County chage less than $150. One told me they don't chage tha change and tire rotation came to over $297. The two dealerships I deal with in Saratoga County chage less than $150. One told me they don't chage that much for diesel. Other dealerships in Albany county couldn't believe i was charged that much. Over $23 for 1 quart of oil. A call by my wife to Depaula service was useless.She was told that's the price. There was no pricing on the wall in how much per quart of oil people pay, otherwise I wouldn't have stayed. More

From start to finish, the team was professional, friendly, and efficient. They clearly explained what needed to be done, and completed the work on time. friendly, and efficient. They clearly explained what needed to be done, and completed the work on time. More

My first time going to an actual dealership for a vehicle, and I’m glad I came here. Everyone was great, and helped get me into a great truck! vehicle, and I’m glad I came here. Everyone was great, and helped get me into a great truck! More

Very easy process, members of the team were polite and respectful. Would recommend for service and repair. respectful. Would recommend for service and repair. More

Avoid at all cost! Sold a used car that has damage throughout. No one takes responsibility to make it right and acts like you are inconveniencing them when you expect a Sold a used car that has damage throughout. No one takes responsibility to make it right and acts like you are inconveniencing them when you expect answers. Sales department is awful including management More