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DePaula Ford - Service Center

Albany, NY

4.5
2,186 Reviews

2,186 Reviews of DePaula Ford - Service Center

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June 09, 2024

I brought my car in for service, I found out that my bumper had been damaged when picking it up. I will not recommend this place to anyone. Too bad! More

by ADESANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Service was fast efficient and well done overall - easy to register on line and all was perfect More

by richardjhigginspsyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Lenny Farnum is a plessor to work with! !!! He is very understanding and cares about the customer and our needs! More

by RICK3181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

I Always receive Excellent professional and friendly service. Highly recommend for all types of auto services. More

by KWCW19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Luis is very professional and explains everything in details. Luis kept me informed on my service. More

by dennisblackman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Great service and communication! Love the video share. Great customer service, drop to home while I work. More

by louise.baldassano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

Professional service . Conducted the work quickly. Advised me of upcoming maintenance that would be coming due in the near future More

by hillmatt9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

Lenny is great! Very informative, pleasant personality . Able to fix an issue that was under warranty More

by CASHERRN
Service Time
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

The dealership as a whole is great ,the service dept especially the manager is disappointing my problem is still not resolved More

by morrisoncabinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

I can’t say enough about the way the service department operates. I have never had a bad or even unpleasant experience and I’m convinced that I never will. Everyone that I have dealt with is truly engaged, More

by wdelwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared, five stars
1
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