DePaula Ford

Service department went above and beyond to help with getting my truck covered under warranty getting my truck covered under warranty More

Your service department staff are the greatest. . very pleasant, helpful. An keep informed on the progress the techs are with your vehicle. . very pleasant, helpful. An keep informed on the progress the techs are with your vehicle. More

Depaula Ford always go out of there way for me Service and sales. Can’t say enough nice things about the dealership as a whole. and sales. Can’t say enough nice things about the dealership as a whole. More

Very professional and clean 0 excellent service done in a timely matter price could be a little bit better but overall good experience timely matter price could be a little bit better but overall good experience More

Absolute best dealership I’ve dealt with. Justin in sales was amazing to work with! Justin in sales was amazing to work with! More

My dealership from the sales department to my salesman right thru the service department to the service manager all treated me with the upmost respect from having my old car serviced to special ordering m right thru the service department to the service manager all treated me with the upmost respect from having my old car serviced to special ordering my new car great team thanks More

Zach did a great job taking care of my concerns with vehicle and making sure communication was well maintained, even keeping me in communication with technicians. Outstanding Job !!!! vehicle and making sure communication was well maintained, even keeping me in communication with technicians. Outstanding Job !!!! More

The customer service rep was did a great job checking me in and getting the car back for some routine maintenance. They had my car done I. The time frame expected. in and getting the car back for some routine maintenance. They had my car done I. The time frame expected. More

Tracy, Reid and Devon were wonderful to work with. Tracy went above and beyond her duties to make a transaction to happen. I am forever grateful. Tracy went above and beyond her duties to make a transaction to happen. I am forever grateful. More

So my actual advisor, Chance, was great. I had a hole in my flex pipe that I was previously told was under warranty. Turns out , it was not. Before Chance could explain anything, his coworke I had a hole in my flex pipe that I was previously told was under warranty. Turns out , it was not. Before Chance could explain anything, his coworker, Crustal, was yelling about another situation when I arrived so loudly that I could not check in with Chance . She continued bullying others until it was apparently my turn. She jumped into the conversation saying she trained Chance and he was stuttering so she would make it clear- I needed to pay for the repairs whether o liked it or not. I explained that Chance wasn’t stuttering and he was explaining fine, but she kept cutting me off. Then another employee came into the room telling me to calm down, who I later found out was her husband. Chance was calling Justin the service manager in while this happening, and I requested to speak to him privately with Chance. I explained the situation, Chance confirmed, we went to look at my vehicle and see the problem. Justin did me a solid and worked with me on resolving it, Chance was great his efforts in verifying that it was or wasn’t under warranty. I was given the wrong info by an advisor from Mazda . Other than Crustal’s baseless and unacceptable outburst, my experience was good even though I had to pay for something I was told I wouldn’t have to. Crustal should not be dealing with the public. That was totally crazy and I encourage you to speak with other service advisors present to verify. And her husband, while I understand wants to protect his wife, I was not the threat in that situation nor the aggressor, and being ganged up on by both of them was becoming a dangerous LEGAL situation. More