DePaula Ford

Friendly and courteous! Chance is a great service representative who knows what he is talking about. My service was done in a timely fashion and the computer reflected the c Chance is a great service representative who knows what he is talking about. My service was done in a timely fashion and the computer reflected the changes appropriately. I was happy to find that the coffee has returned to the waiting area. The lounge was very clean as were the bathrooms. More

We bought out our Ford lease a few weeks ago, Josh Halse, who a friebd recommended to us, introduced us to Tracie Johnson. Tracie was awesome with putting our deal together. Yesterday, Tracie helped us with who a friebd recommended to us, introduced us to Tracie Johnson. Tracie was awesome with putting our deal together. Yesterday, Tracie helped us with a buyout of our Jeep lease. Tracie is priceless...whoever hired her knew what they were doing. I'll definitely remember how she helped us and will recommend DePaula Ford to everyone. She deserves a raise... definitely the best experience at a dealership I've ever experienced. More

Great service department. Sales and other staff always try to be helpful. Have been with Ford for a long time. Sales and other staff always try to be helpful. Have been with Ford for a long time. More

Awesome experience with sales and financial will come back again and recommend to family and friends back again and recommend to family and friends More

John Fulgan did an exemplary job in presentation of the 2019 Ranger Lariat and explaining each of the vehicle’s features and each step of the purchasing process. He went the extra mile to make sure that e 2019 Ranger Lariat and explaining each of the vehicle’s features and each step of the purchasing process. He went the extra mile to make sure that every question was addressed and resolved. He is definitely a viable asset to DePaula Ford! More

Great service and detailed information to what they are performing. On time and won’t do anything without your approval first . performing. On time and won’t do anything without your approval first . More

Service went off at the specified time and the procedures were discussed after a technician looked my vehicle over. Very satisfied with my experience. A were discussed after a technician looked my vehicle over. Very satisfied with my experience. A More

This dealership had very poor communication and customer service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not performed in the time promised and no explanation was given. While they had my car for a month each time I was told I would receive a call back for an update or anything I never did. Once the date had passed that they said the service would be done I tried to call and get an update. This was met with me either being hung up on, put on hold for 30 minutes at a time and having to call back because they forgot I was there or when I actually talked to someone they would not give me an answer on the status of my car because they didn’t even start the work yet. It took three hours of phone calls two days after they said it would be ready to find out they never started work at all. No one was blatantly rude or impolite during any exchange I will say that. There was just no quality or effort in the customer service I received and would never bring my car there again. It was the worst customer service I have ever experienced. More

The only problem I had that it took almost three days to get a tire replaced get a tire replaced More