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DePaula Ford
Albany, NY
4,847 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,847 reviews
August 05, 2022
Took 2 hours to get my car while I sat there. Was told 1 1/2. I had to ask why it was taking so long. It sure seemed like it was forgotten about. I’m not a happy camper with you guys. Once bef Was told 1 1/2. I had to ask why it was taking so long. It sure seemed like it was forgotten about. I’m not a happy camper with you guys. Once before the side of my expedition was all scratched down to the bear metal by someone while you where doing a service. I had to bring it in the get repainted. Good thing I had the guy inspect it before they started servicing it. So he saw that there were no scratches when it was brought in. More
by YURYSGYM
Verified CustomerEmployees Worked With
Chance
August 05, 2022
Brought my 2018 f150 in for cam phaser recall, with times being what they are they were able to get it done in a timely fashion, very satisfied with the repairs. being what they are they were able to get it done in a timely fashion, very satisfied with the repairs. More
by markmaggie149@yahoo.com
Employees Worked With
August 05, 2022
Customer service is lacking badly. Never received a call back any time I called. Manager is somehow always in a meeting to avoid issues. The service department is obviously a toxic wor Never received a call back any time I called. Manager is somehow always in a meeting to avoid issues. The service department is obviously a toxic work environment; and it bleeds into the customers. Hope you sort that out. Miserable people tend to make everyone around them miserable, too. I feel they should be easy to find. Thank you! More
by MrsKeith
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
August 05, 2022
Hi the man his name is Jim ,he got us all set up when we arrived, he was very friendly and personable. The service advisor also was very nice ,as always the time it takes seems soooooo long ,but the work wa arrived, he was very friendly and personable. The service advisor also was very nice ,as always the time it takes seems soooooo long ,but the work was fine More
by Djok1955
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
August 04, 2022
Recommended by a friend. Found the vehicle we wanted on the website and were able to purchase the next day! Super sales department; flexible and went the extra mile! We live Found the vehicle we wanted on the website and were able to purchase the next day! Super sales department; flexible and went the extra mile! We live in a small town and felt like DePaula Ford had that small town, close-knit feel within a large dealership. More
by jack2
August 04, 2022
My service was a nys inspection and a 25000 mile check. The service department is very efficient The service department is very efficient More
by ERAY297
August 04, 2022
Highly recommend. Easy to schedule. Quick drop off and pick up. Very convenient around schedule Easy to schedule. Quick drop off and pick up. Very convenient around schedule More
by mdegennaro721
