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DePaula Ford
Albany, NY
4,566 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,566 reviews
Verified Customer
May 16, 2022
I had to have my 2016 Explorer serviced due to recalls. They gave me an appointment right away, but I had to get it in before work, so we set up the date. Upon arrival, I was told that I could actually They gave me an appointment right away, but I had to get it in before work, so we set up the date. Upon arrival, I was told that I could actually wait an hour for the 2 fixes to be made, however I had to get to work, so I left. When picking up my vehicle, not only was it finished, they had performed an inspection of sort to see if there were any other issues with my truck!!! Even though I didn't purchase my SUV from DePaul, I will definitely use them for service!!! More
by jad1107
Employees Worked With
Crystal Blackman
May 15, 2022
Luis went above and beyond to help me and my husband today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the system for us, and even topped off the washer fluid! We made it home safely and I will be visiting my local ford dealer for a diagnostic, but Luis reassured me the truck would make it home. He was friendly and personable. More
by Melissa
Employees Worked With
Luis
May 15, 2022
Went in to have a recall done. No one told me ahead of time that the part was not in stock. Waited 20 minutes for them to tell me that. Then was supposed to get a Calle back with i No one told me ahead of time that the part was not in stock. Waited 20 minutes for them to tell me that. Then was supposed to get a Calle back with in 3-5 days to reschedule. It's been over 3 weeks. What is going on with your workers?? More
by Smcknight18
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
May 15, 2022
The service staff did not want to answer my questions about whether or not my 2021 platinum F350 was within warranty. They said that decision “came from above”. That is the wrong answer to someone that about whether or not my 2021 platinum F350 was within warranty. They said that decision “came from above”. That is the wrong answer to someone that recently spent the amount of money! More
by SCOTT.GEBEL
Employees Worked With
Sales: Dylan
May 14, 2022
Since DePaula took over, I've always had good experiences there. Everyone is always respectful, honest. attentive & trustworthy. there. Everyone is always respectful, honest. attentive & trustworthy. More
by autumnharvest21
Employees Worked With
Other Employees :
Chase I believe. Big guy with beard. , Crystal Blackman
May 14, 2022
2 days after service, that was a day longer than should have been the same issue was back, the vehicle needed to be jumpstarted. There is obviously an issue not being addressed.Start/stop module, or alter have been the same issue was back, the vehicle needed to be jumpstarted. There is obviously an issue not being addressed.Start/stop module, or alternator or regulator between???? More
by Scott.koss
