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DePaula Ford
Albany, NY
4,709 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,709 reviews
July 02, 2022
Overall excellent service. The service rep, Lenny was very professional and friendly. He kept me informed on how the service on my vehicle was progressing The service rep, Lenny was very professional and friendly. He kept me informed on how the service on my vehicle was progressing More
by KIM Y
Verified CustomerEmployees Worked With
July 02, 2022
Poor communication about service. Took 3 days to find out what was happening to my truck. After picking it up from dealership I had grease stains on the ceiling and sunroof. Took 3 days to find out what was happening to my truck. After picking it up from dealership I had grease stains on the ceiling and sunroof. More
by John L
July 01, 2022
Excellent salesperson. Manager Jim recommended we purchase vehicle at end of lease to avoid disposition fee which will result in us recouping the equity in lieu of ford obt Manager Jim recommended we purchase vehicle at end of lease to avoid disposition fee which will result in us recouping the equity in lieu of ford obtaining all this equity. More
by amanda_614625
July 01, 2022
Everything was on time from paperwork to the sales person very knowledgeable Also finance person very knowledgeable and extremely helpful very knowledgeable Also finance person very knowledgeable and extremely helpful More
by mcgill_investigation
July 01, 2022
McKenzie was it good sales rep I’ll give her a one out of 10 I’ll give her attend very fast well as well to work with people and thank you for working with me the Dodge Durango 10 I’ll give her attend very fast well as well to work with people and thank you for working with me the Dodge Durango More
by Myersdonald02
Employees Worked With
McKenzie
July 01, 2022
Love the car, and our sales rep, Mikayla Boutros, gets five stars! Very courteous and friendly. five stars! Very courteous and friendly. More
by Joe
July 01, 2022
Repairs took over a month with no attempt to keep us informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. They never did. My suggestion is to give updates periodically, especially when the repairs are taking so long. Also, you might want to have loaners available. Renting cars for that long is not feasible for many of us. More
by Magmaryjmm
Employees Worked With
Kim
July 01, 2022
Sales person Reid was fantastic - he was very knowledgeable and informative!! Appreciated that the Financial manager was helpful and had paperwork prepared within 30 minutes. knowledgeable and informative!! Appreciated that the Financial manager was helpful and had paperwork prepared within 30 minutes. More
by amanda_614625
