DARCARS Ford

Great experience they really care and get you approved! My fiancé & I had experienced very poor custom service at Mazda and try Dar cars & they did as promised and got is approved they are the best! My fiancé & I had experienced very poor custom service at Mazda and try Dar cars & they did as promised and got is approved they are the best! More

Horrible Service Department Today 6/6/16: My husband took our brand new Ford F-150 in for service after finding the roof leaking. He made an appointment and put all the informat Today 6/6/16: My husband took our brand new Ford F-150 in for service after finding the roof leaking. He made an appointment and put all the information into the description and showed up on time. He pulled into the garage and sat in his truck waiting for one of the 3 service members watching to approach for 15 minutes. The service manager walked by a few times and just looked at him. Then he decided to go inside and see what was going on. The manager told someone to help him and the lady came out to his truck finally and asked why he was here. ?!? He went through the whole thing with her again and was told they would look into it an give him a call when they found out what was wrong. They didn't have the information from the appointment he made so he told them again what the problem was and they told him they'd call him to come get his vehicle. They didn't exactly fill him with confidence they knew what they were doing. Then they took him on their shuttle to get a courtesy car, to Enterprise so he could rent a car!!! ......We just had an update from the service Dept. They've had the car since 9am and it's 5pm now. They say since it's going to rain tonight they'll keep it and test it out. Have they heard of a water hose? What have they been doing all day? Hopefully it rains and they'll be able to test. Why would you say that? It doesn't inspire confidence in me. If it's not fixed (we've only had the car 5 days) I think our insurance company will need to get involved... USAA won't be happy with them. How difficult is it to be competitive (Lyndsey Ford's Service Dept. is so much better than these people have ever dreamed of being) at customer service in the Service Dept.? Our customer experience buying this $58,000 truck was fabulous and when they said the service was tied to Darcars Service Dept we didn't think it would be a problem. Hopefully we don't have to see them often. I'm extremely disappointed with the Darcars Ford Service Dept and it makes me re-think buying anything from them, if we have to use their Service Dept. It's such a shame to see one side of the house let the other side down so completely. Apparently according to some of the other employees this behavior is not unusual for the Service Dept. More

Excellent customer service The customer service at Darcars Ford was excellent and it could not have been any better for my first car buying experience. Virginia Senn was the sal The customer service at Darcars Ford was excellent and it could not have been any better for my first car buying experience. Virginia Senn was the saleswoman who sold me my new Ford Escape. She couldn't have made my experience any better. She broke down everything I needed know. She is very excellent at her job. The next car I get I already know where I'm going, Darcars Ford. More

My Experience with Kia of Lanham My experience with Kia of Lanham was fantastic. I visited Kia of Lanham in an effort to test drive a Kia Optima. Upon my arrival at the dealer I was My experience with Kia of Lanham was fantastic. I visited Kia of Lanham in an effort to test drive a Kia Optima. Upon my arrival at the dealer I was greeted by several staff before entering Mr. Kwami's office. Mr. Kwami was attentive to my needs and appeared confident that he could assist me with securing the vehicle that I wanted. Mr. Kwami was patient with me throughout this process as I visited the office on more than one occasion before making a final decision to purchase a vehicle at this location. Mr. Kwami as well as other staff at Kia of Lanham, Mr. Constantine and Mr. "Chico" made my and experience a joyful one along with my three children. Mr. Kwami was not preoccupied with making a sell as he appears genuinely concerned about customers and their needs. Mr. Kwami maintained contact with me after purchasing the vehicle as to ensure that I was satisfied. I truly appreciate my experience at Kia of Lanham and would definitely recommend others to visit this location when they are considering purchasing a vehicle. I actually live in close proximity to another Kia Dealer, however I opted to purchase a vehicle from the Kia of Lanham as I was pleased with the overall customer service I received throughout this process. I plan to visit this location for routine maintenance in order to visit with the aforementioned staff who provided AWESOME service. More

Great Everyone treated me great - they couldn't have been more helpful - will consider this dealership in the future - internet price at the dealership the Everyone treated me great - they couldn't have been more helpful - will consider this dealership in the future - internet price at the dealership the same More

Outstanding service!!! My salesman, Thomas and the Sales Manager were very accommodating to my needs, payment and vehicle specifications. They found a vehicle and had it de My salesman, Thomas and the Sales Manager were very accommodating to my needs, payment and vehicle specifications. They found a vehicle and had it delivered the next day, I could not be happier with my "new baby". I hope Ford will start advertising the C-Max as this is an outstanding vehicle, looks are deceiving from the inside it is roomy, handles great and we love it. My Husband is 6,2" all legs and he is comfortable in the C-Max. I'm planning a "girls weekend/road trip" in my C-Max, which I could not do my small Volvo S-40. I would recommend Thomas and this dealership!!! More

All about service I'm all about service and from the time I sat down with Virginia it started. When I first arrived at the dealership I was a little nervous because I'm all about service and from the time I sat down with Virginia it started. When I first arrived at the dealership I was a little nervous because of the wait. Then after going to the main desk requesting assistance was a bad start. I ask for help and was referred to someone else when the sales manger was just talking. Therefore that's when I had the opportunity to work with Virginia. Virginia, she wasn't just the nicest person I met during that time but a person with passion l, very detailed and Knownledgable. She gathered my information and LISTEN to the reason I came in. She understood my needs and wants but all of my explanations. As we spent time looking at three different trucks she shown patients and never had the attitude of not making it happen. At the end of the day I walked out with a new Kia truck and was completely satisfied. I informed her I been there for serval hours and trying to be in and out of when time to sign. Marcel was great as well he walked me through the process and all the different options that will cover the car and never felt "I had to do it". From the time I sat in the office until the end the service stayed at a high level and everyone was consisted. I will like to thank the team for all their assistance and "CID" (Consider it done) attitude. I'm all about making it happen and looking for great service as I'm in the industry myself. If you are looking for a car go to Ford (Kia) Lanham they will make you feel as you are the one and only that matters during that time and afterwards. The follow-up, service, communication and etc..... it's all there! Thanks again team! Warm Regards, K. Jefferson More

Great Service from Alhagi. I walked in looking for a Volkswagen Alhagi was promptly helped me and sold me the Volkswagen in about an hour. He made sure that all my concerns and I walked in looking for a Volkswagen Alhagi was promptly helped me and sold me the Volkswagen in about an hour. He made sure that all my concerns and needs where met and even worked with me with my very challenging credit. I got the car I wanted and car note I could afford. I usually don't trust Car salesmen but he made my buying experience worthwhile. I will only buy a car from Alhagi. He is an asset to your company and some worth awarding. More

Friendly staff but very sneaky I felt ripped off. I was told by Andrew they had a sale on the Fusion but when I tested drove a Fusion SE and fell in love with it then they told I felt ripped off. I was told by Andrew they had a sale on the Fusion but when I tested drove a Fusion SE and fell in love with it then they told me it was not the one on sale and they did not have any of the S that were on sale but when I left they called me back and showed me a couple of fusions online but somehow I ended up getting the Fusion S shipped in but paid more than sales price. I eventually paid the sales price of the SE instead of the S but was not given the S. I am too trusting and this is the wrong place to go to if you thing friendly people are trustworthy. My new car is okay but I feel like I was rippped off I should have been given the one I test drove That was on sale on line for even less than what I end up paying for the basic S More

Exceptional Sales Experience I felt very comfortable with no pressure at all. I seen the vehicle online and there wasn't any hidden agenda's. The sales lady Virginia explained I felt very comfortable with no pressure at all. I seen the vehicle online and there wasn't any hidden agenda's. The sales lady Virginia explained everything with so much enthusiasm I couldn't help but buy. I went to finance and Harroon was a gem. I would recommend them and this dealership to everyone. I love my Escape. More